The Association

Executive Committee

Chair - Kieran FitzGerald

Kieran FitzGerald Kieran has been a Commissioner in the three-person Garda Síochána Ombudsman Commission since 2011. Prior to becoming Commissioner, he managed communications for the founding Commission from 2006. He has extensive experience in communications, having run a private agency for six years and also having spent much of his career in journalism. In his time in journalism, he was Chairman of the Broadcasting branch of the National Union of Journalists. His work as a journalist took him to the USA, Africa and Russia, as well as considerable periods in Northern Ireland. He was awarded News and Current Affairs Journalist of the Year in 1999.

Kieran holds a Masters Degree in Economics and a Doctorate in Governance from the Law School of Queen’s University Belfast, where he specialised in the evaluation of performance of Ombudsman schemes.

Vice-Chair - Nick Bennett

Nick BennettAppointed Public Services Ombudsman for Wales in August 2014, Nick was previously Chief Executive of Community Housing Cymru.

Brought up on Anglesey, he attended Aberystwyth University taking a degree in Politics and an MBA. Between 1995 and 1999 he worked in Brussels, lobbying for Welsh regional policy interests. 

Nick was Special Adviser to the Welsh Deputy First Minister between 2000 and 2002.

A former member of the All Wales Convention, the Public Services Commission for Wales and the Welsh Language Board, he is married with three children.

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Representing Ombudsman members

Anthony Arter

Anthony ArterAnthony Arter is the Pensions Ombudsman and Pension Protection Fund Ombudsman. He was appointed on 25 May 2015.

Anthony graduated from Jesus College Cambridge, in 1988, where he read Law.

He is a solicitor who has specialised in pensions since 1996. He was Eversheds LLP’s Head of Pensions from 2005 until 2013 and their London Senior Partner 2009 until 2014.

Until 2015 Anthony was an independent member of the Pensions Management Institute Committee overseeing their Accredited Adviser Programme.

He has also been an independent trustee for many years.

Anthony has been involved in corporate responsibility activities since 2002, and each year led ‘Give and Gain Day’, an employee volunteering day, which in 2013 attracted 12000+ volunteers from 300 companies.

From 2009 until 2012, Anthony was a member of the Business in the Community London Advisory Board.

In 2009 he was appointed as HRH Prince Charles’ BITC London Ambassador for Volunteering.

Dr Jane Martin

Jane MartinDr Jane Martin was confirmed as Chair of the Commission for Local Administration in England in April 2012. She was appointed to the post of Local Government Ombudsman and Vice-chair of the Commission for Local Administration in England in January 2010. Between November 2010 to April 2012 she was Acting Chair following the retirement of Sir Tony Redmond. She has extensive knowledge and experience of public service delivery. At the University of Birmingham and Warwick Business School she conducted research on public management and governance in the fields of education, health and local government. She has worked in local authorities across England as a consultant for the Improvement and Development Agency for Local Government (IDeA) and was the first Executive Director of the Centre for Public Scrutiny. Prior to joining LGO she was Deputy Chief Executive at the Local Better Regulation Office and a Non-executive Director of Coventry Primary Care Trust.

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Kathryn Stone OBE

Kathryn StoneKathryn Stone was appointed Chief Ombudsman in January 2016, following her previous role as a commissioner for the Independent Police Complaints Commission (IPCC). Whilst working for the IPCC Kathryn had responsibility for seven police forces in the north of England. She was previously the Commissioner for Victims and Survivors in Northern Ireland, appointed by the First Minister and deputy First Minister. For 11 years Kathryn was also Chief Executive of Voice UK, a national charity supporting people with learning disabilities and other vulnerable people in the criminal justice system. Kathryn is a Chartered Director and a Fellow of the Institute of Directors. In 2007 she was awarded an OBE for services to people with learning disabilities.

Caroline Wayman

Caroline WaymanCaroline Wayman was appointed chief ombudsman and chief executive of the Financial Ombudsman Service in July 2014. She is an experienced member of the ombudsman service’s executive team, having first been appointed to the executive team in 2011 as principal ombudsman and legal director. Caroline will be leading the ombudsman through its crucial next stages as it continues to develop its service to meet the changing needs of its customers.

Caroline has over ten years’ experience at the ombudsman and has formed part of the strategic leadership team for the organisation through a period of substantial change and unprecedented demand of the service, following the emergence of complaints about the mis-sale of PPI. In May 2014 Caroline was appointed to the board of the Claims Management Regulator.

During her role as principal ombudsman, Caroline led significant growth of the ombudsman panel, overseeing the service’s panel of 200 ombudsmen and supervising the consistency and professional leadership of panel members. As legal director, Caroline led the ombudsman’s in house legal team, advising the executive and the board on all legal issues.

Caroline previously led the unit that handled a quarter of a million mortgage endowment complaints and then led the ombudsman’s response to the PPI judicial review.

Caroline qualified as a barrister and spent time working in the insurance industry before joining the Insurance Ombudsman Bureau in 1999.

Peter Tyndall

Peter TyndallPeter Tyndall was appointed as Ombudsman and Information Commissioner for Ireland in December 2013. Originally from Dublin, Peter previously served as Public Services Ombudsman for Wales. He was formerly Chief Executive of the Arts Council of Wales, Head of Education and Culture for the Welsh Local Government Association and worked in a variety of senior positions in housing and social care, most notably in developing housing and support services for people with intellectual disabilities. Peter is a past Chair of the Ombudsman Association and is currently 2nd Vice Chair of the International Ombudsman Institute having been President of the European region.

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Kevin Grix

Kevin GrixKevin was appointed as Chief Ombudsman in 2008 and is responsible for directing the activities of The Furniture Ombudsman, including its Alternative Dispute Resolution (ADR) service.

Kevin read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law.  He was called to the Bar by the Honourable Society of the Inner Temple, after successfully passing his Bar exams and is also professionally qualified by the Chartered Institute of Arbitrators (CIArb).  He represents the Ombudsman on the All Party Parliamentary Group for furniture at the Houses of Parliament and is a member of the Chartered Trading Standards Business Members Group.  In 2012 Kevin was made a freeman of the City of London and Liveryman at the Furniture Makers’ Company, a charity that helps to educate youngsters, raises industry standards and helps to provide for the disadvantaged. 

Kevin has a keen interest in consumer affairs and has appeared several times on television, radio and in the press to provide expert opinion on a range of issues that affect consumers. He has a specialist understanding of consumer law and has written and presented a series of accredited courses and seminars in this field.  Kevin was previously employed for 2 years as in-house legal counsel at a global certification and testing business and in 2005 he was part of the team of advisers that set up the University of Hertfordshire Law Clinic, a pro-bono legal advice centre that served the local community.  Kevin’s previous non-legal and ADR career includes senior positons in the retail, financial and online gaming industries.

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Representing Complaint Handler and Associate Members

Linda Kirwan

Linda KirwanLinda Kirwan qualified as a solicitor in Ireland in 1979, and is also on the Roll of solicitors in England and Wales.

In 1986, after a number of years in private practice, she joined the Law Society of Ireland. She started working in regulation in 1989 and in 1994, was appointed head of the Society’s Complaints and Client Relations Section, a position she held since then. Linda has sat on a number of committees and task forces dealing with the regulation of solicitors, is the Society’s representative on the Fitness to Practice Forum in Ireland and has been a complaint handler member of the Ombudsman Association for many years.

Helen Megarry

Helen MegarryHelen was appointed as the Independent Adjudicator from April 2016. She adjudicates on complaints made about HM Revenue and Customs, Valuation Office Agency and the Insolvency Service. A solicitor by profession, Helen has a wealth of experience in the ombudsman role having spent 18 years with the Housing Ombudsman Service, most recently as Deputy Housing Ombudsman.

Michael Morgan

Michael MorganMichael is the Tenancy Deposit Scheme’s Director of Dispute Resolution. Having trained as a solicitor, Mike has been involved in dispute resolution for over 20 years, including senior positions at Trading Standards and at Qualitas, the Furniture Ombudsman.

Mike joined TDS in 2006 and is now responsible for the management of its dispute resolution services.

Director - Donal Galligan

Donal GalliganDonal was appointed Director in February 2016, having joined the Association on an interim basis in June 2014. Donal has a diverse background having worked in Private Office and policy roles and has extensive experience of external relations. He helped set up the Nuclear Decommissioning Authority whilst at the Department of Trade and Industry and ran the Board Secretariat at the South East England Development Agency. In 2008 he joined the Parliamentary and Health Service Ombudsman, where he spent 5 years. At PHSO he set up and headed the Policy Team, where he led on international relations, influenced government policy and secured legislative changes.

Donal has a keen interest in politics and current affairs and has been successful in campaigning on issues in his local community.

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