PO Box 308
Please note that the Association is not a complaint-handling body and cannot deal with your complaint. It also cannot give consumer or legal advice.
(The staffing arrangements of the Association’s office does not necessarily allow for an immediate response to email messages, although we will respond as soon as possible.)
For those responding to HM Courts & Tribunals Service leaflet EX301, please note that ombudsmen deal only about disputes with public organisations (eg Central Government, devolved governments and Local Government and their agencies) and some private organisations.
Areas currently covered by ombudsmen and complaint handlers can be found under the About Ombudsmen section of this website.
Please note: there are currently no ombudsman schemes for many areas of consumer goods and services.
For advice and information about consumer goods and services, you should contact:
In the UK:
Citizens Advice Consumer Service Tel. 08454 040506
Citizens Information Board
Tel. 0761 07 4000