OA welcomes ‘Confusion, gaps and overlaps’ report from Citizens Advice

The Ombudsman Association welcomes the conclusions and recommendations of the report Confusion, gaps, and overlaps which […]


Ombudsman Services launches complaints roadshow

All consumers know that they should complain when they receive bad service, but a lot […]


Using complaints for learning and improvement

Introduction The Scottish Public Services Ombudsman (SPSO) introduced the idea of a small learning and […]

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Ombudsman Association 2017 Conference: Holding Up A Mirror

Burleigh Court Conference Centre Loughborough University 25-26 May 2017 Delegates are invited to register for […]


Budget announcement: Protecting the Interests of Consumers

“The Ombudsman Association welcomes the Chancellor’s announcement today that the UK Government will look to […]


OA Service Standards Framework – Consultation

The Ombudsman Association has been developing a Service Standards Framework to set out the public […]


Mick King co-opted to OA Executive Committee

The Executive Committee have co-opted Mick King to fill the vacancy left on the Committee […]

Mick King (photo)

The value of training

The road to a failed customer service programme is paved with good intentions. Good executives can […]


Investigating time-sensitive complaints

The Office of the Ombudsman in Ireland received a number of complaints about a scheme […]

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Chairing the Ombudsman Association

Lewis Shand Smith At the Ombudsman Association (OA) annual conference in May, the new chair […]