Ombudsman Services launches complaints roadshow

All consumers know that they should complain when they receive bad service, but a lot […]

Birkenhead

Using complaints for learning and improvement

Introduction The Scottish Public Services Ombudsman (SPSO) introduced the idea of a small learning and […]

SPSO logo

Ombudsman Association 2017 Conference: Holding Up A Mirror

Burleigh Court Conference Centre Loughborough University 25-26 May 2017 Delegates are invited to register for […]

OA_logo

Budget announcement: Protecting the Interests of Consumers

“The Ombudsman Association welcomes the Chancellor’s announcement today that the UK Government will look to […]

OA_logo

OA Service Standards Framework – Consultation

The Ombudsman Association has been developing a Service Standards Framework to set out the public […]

OA_logo

Mick King co-opted to OA Executive Committee

The Executive Committee have co-opted Mick King to fill the vacancy left on the Committee […]

Mick King (photo)

The value of training

The road to a failed customer service programme is paved with good intentions. Good executives can […]

OA_logo

Investigating time-sensitive complaints

The Office of the Ombudsman in Ireland received a number of complaints about a scheme […]

Office of the Ombudsman Logo

Chairing the Ombudsman Association

Lewis Shand Smith At the Ombudsman Association (OA) annual conference in May, the new chair […]

OA_logo

New chair and members elected to executive committee

Kieran FitzGerald, Commissioner at the Garda Síochána Ombudsman Commission, was elected Chair of the Ombudsman […]

OA_logo