Walking the talk

By Mairi Spiby, Casework Manager at The Pensions Ombudsman. Talking to complainants At The Pensions […]


The nature of a complaint

By David Buchanan-Cook, Head of Oversight and Communications How would your organisation cope if a […]


Statement on The Retail Ombudsman

The OA’s Validation Committee reviewed The Retail Ombudsman’s (TRO) submission for re-validation on 25 January […]


Ombudsman for Bermuda elected President of Caribbean Ombudsman Association

Victoria Pearman, the Ombudsman for Bermuda, was elected the new President of the Caribbean Ombudsman […]


Rob Behrens, Parliamentary & Health Service Ombudsman

I began my new role as Parliamentary and Health Service Ombudsman in early April this […]

Rob Behrens, Parliamentary & Health Service Ombudsman

New Ombudsman Association Service Standards Framework Launched

The Ombudsman Association has launched a Service Standards Framework setting out what the general public […]


OA welcomes ‘Confusion, gaps and overlaps’ report from Citizens Advice

The Ombudsman Association welcomes the conclusions and recommendations of the report┬áConfusion, gaps, and overlaps which […]


Ombudsman Services launches complaints roadshow

All consumers know that they should complain when they receive bad service, but a lot […]


Using complaints for learning and improvement

Introduction The Scottish Public Services Ombudsman (SPSO) introduced the idea of a small learning and […]

SPSO logo

Ombudsman Association 2017 Conference: Holding Up A Mirror

Burleigh Court Conference Centre Loughborough University 25-26 May 2017 Delegates are invited to register for […]