Rob Behrens and Nicola Williams co-opted to OA Executive Committee

The Executive Committee have co-opted Rob Behrens and Nicola Williams to fill the vacancies left […]


Bridging the gap between ethical theory and practice

On 9th – 10th October the Service Complaints Ombudsman for the Armed Forces, in conjunction […]


EHRC Advice Helpline and Online Toolkit

The Equality and Human Rights Commission wants to help improve the experience of people with […]


A review of the Office of the Ombudsman Outreach Programme

By Paul Howe, Communications Officer, Office of the Ombudsman Ireland. While complaints can be made […]

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Language of Complaints

Sian Lewis, from the Data, Insights and Quality team at the Legal Ombudsman, highlights the […]

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OA response to Money Saving Expert report

The Ombudsman Association shares the vision highlighted in Money Saving Expert’s report that people should […]


Ombudsman Association 2018 Conference

Planning is underway for the Ombudsman Association 2018 Conference entitled ‘Setting the Standard’.

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Walking the talk

By Mairi Spiby, Casework Manager at The Pensions Ombudsman. Talking to complainants At The Pensions […]


The nature of a complaint

By David Buchanan-Cook, Head of Oversight and Communications How would your organisation cope if a […]


Statement on The Retail Ombudsman

The OA’s Validation Committee reviewed The Retail Ombudsman’s (TRO) submission for re-validation on 25 January […]