Rob Behrens, Parliamentary & Health Service Ombudsman

I began my new role as Parliamentary and Health Service Ombudsman in early April this […]

Rob Behrens, Parliamentary & Health Service Ombudsman

New Ombudsman Association Service Standards Framework Launched

The Ombudsman Association has launched a Service Standards Framework setting out what the general public […]


OA welcomes ‘Confusion, gaps and overlaps’ report from Citizens Advice

The Ombudsman Association welcomes the conclusions and recommendations of the report Confusion, gaps, and overlaps which […]


Ombudsman Services launches complaints roadshow

All consumers know that they should complain when they receive bad service, but a lot […]


Using complaints for learning and improvement

Introduction The Scottish Public Services Ombudsman (SPSO) introduced the idea of a small learning and […]

SPSO logo

Ombudsman Association 2017 Conference: Holding Up A Mirror

Burleigh Court Conference Centre Loughborough University 25-26 May 2017 Delegates are invited to register for […]


Budget announcement: Protecting the Interests of Consumers

“The Ombudsman Association welcomes the Chancellor’s announcement today that the UK Government will look to […]


OA Service Standards Framework – Consultation

The Ombudsman Association has been developing a Service Standards Framework to set out the public […]


Mick King co-opted to OA Executive Committee

The Executive Committee have co-opted Mick King to fill the vacancy left on the Committee […]

Mick King (photo)

The value of training

The road to a failed customer service programme is paved with good intentions. Good executives can […]