Budget announcement: Protecting the Interests of Consumers

“The Ombudsman Association welcomes the Chancellor’s announcement today that the UK Government will look to […]

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OA Service Standards Framework – Consultation

The Ombudsman Association has been developing a Service Standards Framework to set out the public […]

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Mick King co-opted to OA Executive Committee

The Executive Committee have co-opted Mick King to fill the vacancy left on the Committee […]

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The value of training

The road to a failed customer service programme is paved with good intentions. Good executives can […]

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Investigating time-sensitive complaints

The Office of the Ombudsman in Ireland received a number of complaints about a scheme […]

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Chairing the Ombudsman Association

Lewis Shand Smith At the Ombudsman Association (OA) annual conference in May, the new chair […]

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New chair and members elected to executive committee

Kieran FitzGerald, Commissioner at the Garda Síochána Ombudsman Commission, was elected Chair of the Ombudsman […]

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A small team can make big demands on affordable case management software

Teams of all sizes can individually benefit from the collective experience, and cumulative spend, of […]

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Consumer Dispute Resolution Centre: Inaugural seminar series

To celebrate the re-branding of Queen Margaret University’s Consumer Insight Centre – now the Consumer […]

Putting pieces together