Budget announcement: Protecting the Interests of Consumers

“The Ombudsman Association welcomes the Chancellor’s announcement today that the UK Government will look to […]


OA Service Standards Framework – Consultation

The Ombudsman Association has been developing a Service Standards Framework to set out the public […]


Mick King co-opted to OA Executive Committee

The Executive Committee have co-opted Mick King to fill the vacancy left on the Committee […]

Mick King (photo)

The value of training

The road to a failed customer service programme is paved with good intentions. Good executives can […]


Investigating time-sensitive complaints

The Office of the Ombudsman in Ireland received a number of complaints about a scheme […]

Office of the Ombudsman Logo

Chairing the Ombudsman Association

Lewis Shand Smith At the Ombudsman Association (OA) annual conference in May, the new chair […]


New chair and members elected to executive committee

Kieran FitzGerald, Commissioner at the Garda Síochána Ombudsman Commission, was elected Chair of the Ombudsman […]


A small team can make big demands on affordable case management software

Teams of all sizes can individually benefit from the collective experience, and cumulative spend, of […]


Consumer Dispute Resolution Centre: Inaugural seminar series

To celebrate the re-branding of Queen Margaret University’s Consumer Insight Centre – now the Consumer […]

Putting pieces together