Investigating time-sensitive complaints

The Office of the Ombudsman in Ireland received a number of complaints about a scheme […]

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Chairing the Ombudsman Association

Lewis Shand Smith At the Ombudsman Association (OA) annual conference in May, the new chair […]


New chair and members elected to executive committee

Kieran FitzGerald, Commissioner at the Garda Síochána Ombudsman Commission, was elected Chair of the Ombudsman […]


A small team can make big demands on affordable case management software

Teams of all sizes can individually benefit from the collective experience, and cumulative spend, of […]


Consumer Dispute Resolution Centre: Inaugural seminar series

To celebrate the re-branding of Queen Margaret University’s Consumer Insight Centre – now the Consumer […]

Putting pieces together

Ombudsman Association Annual Meeting and Conference, Dublin, 12-13 May 2016

Registration has now opened for the Ombudsman Association’s annual meeting and conference in Dublin, 12-13 […]