New ombudsman for armed forces complaints in the UK

A new system for handling complaints made by armed forces personnel – including creation of […]

Royal Marines of 40 Commando on Patrol in Afghanistan

Channel Islands Financial Ombudsman to open

A new ombudsman scheme to handle complaints about financial services is making preparations to open […]

Corbiere Lighthouse in Jersey, The Channel Islands

Irish President marks 30 years of the Ombudsman in Ireland

To mark 30 years of the Office of the Ombudsman in Ireland, President Michael D […]


OCC celebrates 10th anniversary

The Office of the Complaints Commissioner (OCC) opened its doors in July 2004 and has […]


Gibraltar Public Services Ombudsman distributes annual report

The Gibraltar Public Services Ombudsman distributed copies of its 14th annual report at event on the […]


Meet the Interim Association Secretary, Donal Galligan

On 30 June Ian Pattison retired as Secretary of the Ombudsman Association (OA) and Donal […]

Notepad On A Table

Informal resolution by ombudsmen

A study is being conducted to map how ombudsmen and other complaint-handlers use informal approaches […]

Putting pieces together

Book review: Ursula’s Secrets by Roger Jefferies (2014)

The ombudsman world is notorious for its dedication to sustainability and recycling. Ex-ombudsmen turn up […]

Written by Roger Jefferies, former Housing Ombudsman