Gibraltar Public Services Ombudsman distributes annual report

The Gibraltar Public Services Ombudsman distributed copies of its 14th annual report at event on the […]


Meet the Interim Association Secretary, Donal Galligan

On 30 June Ian Pattison retired as Secretary of the Ombudsman Association (OA) and Donal […]

Notepad On A Table

Informal resolution by ombudsmen

A study is being conducted to map how ombudsmen and other complaint-handlers use informal approaches […]

Putting pieces together

Book review: Ursula’s Secrets by Roger Jefferies (2014)

The ombudsman world is notorious for its dedication to sustainability and recycling. Ex-ombudsmen turn up […]

Written by Roger Jefferies, former Housing Ombudsman

Move over M’lud…it’s real people we want to hear from!

Feedback mechanisms are increasingly being used to give headline ‘satisfaction’ statistics. However, these approaches can […]


Members’ views of the Ombudsman Association

The Ombudsman Association (OA) is currently assessing if and how it should change to meet […]