Move over M’lud…it’s real people we want to hear from!

Feedback mechanisms are increasingly being used to give headline ‘satisfaction’ statistics. However, these approaches can […]


Members’ views of the Ombudsman Association

The Ombudsman Association (OA) is currently assessing if and how it should change to meet […]


The EU ADR directive

What is the EU ADR directive? The European Union’s alternative dispute resolution (EU ADR) directive […]


Managing consumer expectations via Twitter

Ombudsman Services, which runs the energy ombudsman scheme, recently supported the Citizens Advice Big Energy […]

Ombudsman Debra Vaughan-Massey answers consumer queries on Twitter

Consumer activism on the rise

Britons are more likely than ever to take action against companies they’re not happy with, […]


Better complaint handling could be worth £millions

The Legal Ombudsman (LeO) recently commissioned research that shows the legal sector could see net […]


Ombudsman Association annual conference

The 21st annual meeting of the association will take place at the University of Manchester […]

Manchester map

History of The Ombudsman magazine

The first issue of The Ombudsman newsletter was in March 1995. It was published three […]