The EU ADR directive

What is the EU ADR directive? The European Union’s alternative dispute resolution (EU ADR) directive […]


Managing consumer expectations via Twitter

Ombudsman Services, which runs the energy ombudsman scheme, recently supported the Citizens Advice Big Energy […]

Ombudsman Debra Vaughan-Massey answers consumer queries on Twitter

Consumer activism on the rise

Britons are more likely than ever to take action against companies they’re not happy with, […]


Better complaint handling could be worth £millions

The Legal Ombudsman (LeO) recently commissioned research that shows the legal sector could see net […]


Ombudsman Association annual conference

The 21st annual meeting of the association will take place at the University of Manchester […]

Manchester map

History of The Ombudsman magazine

The first issue of The Ombudsman newsletter was in March 1995. It was published three […]


Executive Committee on Leveson Inquiry

By David Thomas Lead Ombudsman (Strategy), Financial Ombudsman Service, on behalf of the Executive Committee. […]

Putting pieces together

Use complaints to innovate – NESTA

Gripes, grumbles and grievances directed at public services should be used positively to innovate, says […]


Learning lessons from investigations – PPO

Over the past few months, Nigel Newcomen, the Prisons and Probation Ombudsman (PPO) has published […]


Skype the Ombudsman – GiB

Innovation at the Gibraltar Public Services Ombudsman Office The Gibraltar Public Services Ombudsman Office announced […]

Now you can Skype the Gibraltar Ombudsman