Ombudsman Association annual conference

The 21st annual meeting of the association will take place at the University of Manchester […]

Manchester map

History of The Ombudsman magazine

The first issue of The Ombudsman newsletter was in March 1995. It was published three […]


Executive Committee on Leveson Inquiry

By David Thomas Lead Ombudsman (Strategy), Financial Ombudsman Service, on behalf of the Executive Committee. […]

Putting pieces together

Use complaints to innovate – NESTA

Gripes, grumbles and grievances directed at public services should be used positively to innovate, says […]


Learning lessons from investigations – PPO

Over the past few months, Nigel Newcomen, the Prisons and Probation Ombudsman (PPO) has published […]


Skype the Ombudsman – GiB

Innovation at the Gibraltar Public Services Ombudsman Office The Gibraltar Public Services Ombudsman Office announced […]

Now you can Skype the Gibraltar Ombudsman

Quality approach at LeO

LeO has reviewed and revamped its approach to quality. Find out why and how. The […]

LeO’s Quality Team
from L-R: Philippa,
Lisa, Jodie and Sam

Ombudsman Assocation Annual Report 12-13

The Association’s Annual Report 2012/13 was published in May.  In it you can find out […]


Reflections on Francis – The FOS

By Natalie Ceeney CBE Chief Executive, the Financial Services Ombudsman I’m sure that no-one missed […]


Issue 49

Welcome to Issue 49 of The Ombudsman. To read the entire magazine as a PDF […]

The Ombudsman magazine