Promoting independent complaint resolution A professional association for ombudsman schemes and complaint handlers in the UK, Ireland, British Overseas Territories and British Crown Dependencies. Which Ombudsman do you need? What is an Ombudsman? Frequently Asked Questions Which Ombudsman do you need? Which Ombudsman do you need? Find an Ombudsman Best Practice and Publications Best Practice and Publications Guides and Consultation Responses Latest news Press release Time for a Gambling Ombudsman 31 March 2021 Comment Driving improvements through transparency 30 March 2021 Press release New website launched 23 March 2021 View twitter feed for Ombudsman Association Manage your cookie preferences to view the content on this site All news Join the OA Community Register for an OA Community account Network with colleagues from across the ombudsman sector Share experiences and best practice Get access to discussion forums and Interest Groups Join the OA Community today in focus Build your career with our members Help improve services and make a difference. Join one of our members and build your career. Ombudsman jobs Case Law Database Search the case law about our members, including decisions made in cases where there has been a full hearing through judicial review or statutory hearing, and find all the relevant legislation for the ombudsman sector. Case Law Database