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Channel Islands Financial Ombudsman

The primary role of CIFO is to resolve complaints about financial services provided in or from the Channel Islands of Jersey, Guernsey, Alderney and Sark. CIFO is the joint operation of two statutory ombudsman roles, established in law by the Financial Services Ombudsman (Jersey) Law 2014 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014.

Jurisdiction:
Channel Islands Guernsey Jersey
Category:
Pensions Financial services
Member type:
Ombudsman Member
Contact Channel Islands Financial Ombudsman
Complaints Commissioner for the Turks & Caicos Islands

Investigates complaints of maladministration by Public Authorities and Institutions, promotes effectiveness and efficiency within services rendered to the community, educates persons about their rights and duties in a free and democratic society, and provides a service to the public in fairness, justice and without prejudice.

Jurisdiction:
Turks & Caicos Islands
Category:
Public Services
Member type:
Ombudsman Member
Contact Complaints Commissioner for the Turks & Caicos Islands
Financial Ombudsman Service

The Financial Ombudsman Service has been set up to resolve complaints between consumers and financial businesses or claims management companies. It covers most areas of personal finance, from insurance and pension complaints to bank accounts and investments.

Jurisdiction:
UK
Category:
Retail goods and services Pensions Financial services
Member type:
Ombudsman Member
Contact Financial Ombudsman Service
Financial Services and Pensions Ombudsman (FSPO)

The role of the FSPO is to resolve complaints from consumers, against financial service providers and pension providers.  The FSPO provides an independent, fair, impartial, confidential and free service to resolve complaints through either informal mediation, leading to a potential settlement agreed between the parties, or formal investigation and adjudication, leading to a legally binding decision.  When any consumer, whether an individual, a small business or an organisation, is unable to resolve a complaint or dispute with a financial service provider or a pension provider, they can refer their complaint to the FSPO.

Jurisdiction:
Ireland
Category:
Financial services Pensions
Member type:
Ombudsman Member
Contact Financial Services and Pensions Ombudsman (FSPO)
Garda Siochana Ombudsman Commission

Provides independent and effective oversight of policing in Ireland. It deals fairly and efficiently with complaints from the public about members of the Garda Síochána, so that everyone can have confidence in the complaints system.

Jurisdiction:
Ireland
Category:
Police Public Services Standards in public life
Member type:
Ombudsman Member
Contact Garda Siochana Ombudsman Commission
Gibraltar Public Services Ombudsman

We accept, investigate and subsequently report on complaints made against Gibraltar Government departments/public bodies as listed in the Schedule to our Act.

Jurisdiction:
Gibraltar
Category:
Public Services
Member type:
Ombudsman Member
Contact Gibraltar Public Services Ombudsman
Housing Ombudsman Service

The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. We resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members (private landlords and letting agents who are committed to good service for their tenants). Our dispute support service works with residents and landlords to resolve issues while they are within the landlord’s complaints procedure. Our dispute resolution team makes the final decision on complaints that remain unresolved through independent, impartial and fair investigation. We also share the learning from our work with landlords and residents to promote positive change in the social housing sector.

Jurisdiction:
England
Category:
Housing
Member type:
Ombudsman Member
Legal Ombudsman

The Legal Ombudsman is the body responsible for investigating complaints between consumers and legal service providers in England and Wales. The Legal Ombudsman is the body responsible for investigating complaints between consumers and legal service providers in England and Wales.

These complaints often happen when consumers have used a service provider to buy a house, pursue a personal injury claim, resolve family issues or administer a family members estate. Common complaints include: costs, delay and poor information.

As well as resolving complaints the Legal Ombudsman works with the sector to share learning and insights which can improve customer service and complaints handling.

Jurisdiction:
England Wales
Category:
Legal Services
Member type:
Ombudsman Member
Contact Legal Ombudsman
Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides. By law, some kinds of complaint cannot be considered. Examples are personnel complaints and complaints about the internal running of schools 

Jurisdiction:
England
Category:
Children Education Health & Social Care Housing Public Services
Member type:
Ombudsman Member
Contact Local Government and Social Care Ombudsman
Northern Ireland Public Services Ombudsman (NIPSO)

NIPSO investigates unresolved complaints against public bodies in Northern Ireland.  These include hospitals, care homes, government departments, local councils, schools, and housing associations.

Jurisdiction:
Northern Ireland
Category:
Education Health & Social Care Housing Public Services Standards in public life
Member type:
Ombudsman Member
Contact Northern Ireland Public Services Ombudsman (NIPSO)