The Ombudsman Association (OA) is a membership body for ombudsman schemes and other complaint handling bodies. Our criteria and standards are recognised as industry best practice. The OA was established in 1993 and includes as members all public and private sector Ombudsman schemes and major complaint handling bodies in the United Kingdom, Ireland, the British Crown Dependencies, and the British Overseas Territories. We're a not-for-profit company, limited by guarantee.
Closed for Christmas
We will be closed for the festive season from 19 December 2025 and will reopen on 5 January 2026. Wishing all our members and stakeholders a restful festive break and a Happy New Year!