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To make this site simpler, we sometimes place small data files on your computer. These are known as cookies. Most big websites do this too.

They improve things by:

  • remembering information you’ve given (member login details) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit Or please read on to find out more about how and where we use cookies.

How we use cookies

The Ombudsman Association cookie usage is listed below with more detail about why we use them.

Universal Analytics

Cookie Name Description
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and, where visitors have come to the website from and the pages they visited.


Cookie Name Description
CookieControl Stores your cookie control preference. This is always set


Drupal authenticated users

Cookie Name Description
SESS* Session cookie to store the authenticated user session


Marketing and communications cookies

Cookie Name Description




These may be set by third-party websites that we use, e.g. Twitter. You can switch these off if you don't want us to collect this data about you.