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Caseworker

Scheme: The Pensions Ombudsman
Closing date:

The Pensions Ombudsman has an exciting opportunity for a Caseworker to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a fixed-term contract until 31/03/2025 and will receive a competitive salary of £34,081 per annum pro rata. TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and they welcome applicants from under-represented groups.    

Further details of the role and how to apply can be found on the TPO website.

Programme Manager

Scheme: Legal Ombudsman
Closing date:

It's an exciting time to join the Programme Management and Assurance Team at the Legal Ombudsman (LeO)

LeO has developed a proportionate approach to Project and Programme Management, the Programme Manager will deliver the programmes which form part of the annual Business Plan, as well as overseeing the projects which will deliver the strategic objectives and business critical change.

The role will look to plan and manage programmes of activity and proactively monitor their progress and resolve issues and escalating where applicable to the Programme Board. This role will also be responsible for continuing to develop project and programme governance arrangements and ensure consistency is embedded throughout the organisation. 

The ideal candidate will have current experience of managing programmes to a high standard, be confident in their ability to lead an effective team of Project Managers and influence effectively across the organisation. This is a fast-paced role and requires someone with a good level of resilience and the ability to work under pressure.

For further information about the role and to apply, please visit the LeO website.

Head of Strategy

Scheme: Parliamentary and Health Service Ombudsman
Closing date:

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate and committed people. They make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. They believe in the power of complaining. A well-handled complaint has the power to reveal the truth, bring closure and even create lasting positive change.

The role:

  • responsible for developing PHSO’s corporate strategy
  • leading the strategic thinking on key projects
  • working with the business management team to translate corporate strategy into business plans
  • managing PHSO’s corporate EDI function, ensuring equality, diversity and inclusion are embedded in PHSO’s strategic thinking and externally facing activity
  • building and maintaining strong working relationships with PHSO’s senior leadership team and Ombudsman as well as external stakeholders
  • identifying strategic opportunities and challenges, establishing their scope, and developing rapid, evidence-based analysis and recommendations.

For further information about the role and to apply, please visit the PHSO website.

Investigator Remote (Belfast)

Scheme: Financial Ombudsman Service
Closing date:

The Financial Ombudsman Service is looking to recruit an Investigator.  

At FOS, they make decisions on a range of complex and difficult issues. Every year they resolve thousands of disputes between consumers or small businesses and their financial service providers.  You’ll assess and investigate complaints that people take to them, by listening carefully to both sides of a dispute between consumer and their financial service provider. You’ll ask thoughtful questions and communicate clearly and effectively to quickly understand and get to the heart of the problems.

You will be a self-starter who can prioritise tasks and work well independently. You’ll have great people skills and an analytical, problem-solving mind.  You may have experience in customer services, sales or retail, in a legal/paralegal role, or have worked in casework, claims or investigative work for another public agency.

For further information about the role and to apply, please visit the FOS website.

Service Desk Manager

Scheme: Parliamentary and Health Service Ombudsman
Closing date:

The Service Desk Manager will be accountable for the day-to-day operations of PHSO’s DDaT (Data, Digital and Transformation) service Desk and work closely with the Head of DDaT Enterprise services. They will be responsible for leading and mentorin the team of Service Desk professionals, ensuring high performance, engagement, and adherence to best practices; collaborate with teams within and outside our DDaT function in enabling that the DDaT Service desk operates effectively; implementing and overseeing ITIL processes and methodologies such as incident management, problem management, change management and service level management to improve service quality and efficiency and acting as a point of escalation for complex or high priority incidents, ensuring they are resolved promptly.

For further information about the role and to apply, please visit the PHSO website

Resolution Team Manager

Scheme: The Pensions Ombudsman
Closing date:

The Pensions Ombudsman has an exciting opportunity for a Resolution Team Manager to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £50,521 per annum pro rata. TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups.    

Further details of the role and how to apply can be found here 

Cloud Systems Engineer

Scheme: Parliamentary and Health Service Ombudsman
Closing date:

PHSO are looking for a Cloud Systems Engineer who has strong experience of Azure and M365 Cloud hosting and Infrastructure support and the ability to work under direction or independently and be self-motivated. The successful candidate will need to collaborate and work from best practice documents. Data and knowledge management are key requirements of the operations. They will also provide day to day support and development of both the organisations on-premise and cloud infrastructure components, ensuring they are robust, compliant and performant. They must provide high quality and comprehensive support, dealing with rapidly changing priorities and juggling a wide range of tasks that are often urgent, complex and sensitive.

For further information about the role and to apply, please visit the PHSO website. 

Lead Lawyer

Scheme: The Pensions Ombudsman
Closing date:

The Pensions Ombudsman has an exciting opportunity for a Lead Lawyer to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £74,855 per annum pro rata. TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found here 

Senior Lawyer

Scheme: The Pensions Ombudsman
Closing date:

The Pensions Ombudsman has an exciting opportunity for a Senior Lawyer to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £72,083 per annum pro rata. TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found here