Ombudsman Jobs

It's an exciting time to join the Legal Ombudsman as we continue to strengthen the way we plan, deliver and measure change across the organisation.

We're looking for an experienced Head of Transformation, Planning & Performance to lead our transformation agenda, corporate planning framework and organisational performance approach. As a key member of the Senior Leadership Team, you will play a pivotal role in ensuring our strategic ambitions are translated into clear priorities, effective delivery and sustainable organisational improvement.

Working closely with the Executive Team, Board, People & Culture and colleagues across the organisation, you will provide strategic leadership across transformation, planning, governance and performance. You'll oversee a portfolio of change initiatives, ensuring they are well governed, aligned to organisational priorities and deliver measurable benefits for both the organisation and the people we serve.

This is an opportunity to shape how the organisation delivers change by embedding robust planning, performance management and assurance frameworks, while developing organisational capability in transformation and continuous improvement. You'll also lead and develop a high-performing team, creating a culture of collaboration, accountability and innovation that enables successful delivery across the organisation.

The ideal candidate will bring significant experience of leading transformation, strategic planning, organisational performance or PMO functions within a complex environment. You'll be an accomplished leader with the ability to influence at Executive and Board level, build trusted relationships and provide strategic insight that supports informed decision-making.

You'll combine strong programme and governance expertise with excellent analytical, communication and stakeholder management skills, enabling you to translate complex information into clear priorities, meaningful performance insight and practical action. If you're passionate about leading change, developing organisational capability and making a lasting impact through collaboration and continuous improvement, we'd love to hear from you.

Closes: 22^nd July at midnight

For further information and how to apply, please visit: Head of Transformation, Planning & Performance | The Legal Ombudsman Careers

It's an exciting time to join the Legal Ombudsman as we continue to deliver an ambitious transformation programme that will shape how we work, improve our services and strengthen the experience of our people and customers.

We're looking for a Transformation Project Manager to join our Transformation Team and play a key role in delivering projects and workstreams that support organisational change and continuous improvement. Working alongside colleagues from across the organisation, including People & Culture, you will help ensure transformation activity is effectively planned, coordinated, governed and delivered, with a strong focus on achieving sustainable outcomes.

This is a varied and rewarding role where you'll coordinate multiple projects, maintain robust governance and assurance, monitor progress against plans, and provide clear reporting that supports informed decision-making. You'll build strong relationships with stakeholders across the organisation, helping to embed change successfully while ensuring organisational, leadership and cultural impacts are considered throughout project delivery.

The ideal candidate will have experience of managing or supporting projects within a transformation or change environment and be confident working across multiple priorities in a complex organisation. You'll have a sound understanding of project management methodologies and governance, together with excellent organisational, communication and stakeholder management skills.

If you're proactive, collaborative and passionate about delivering meaningful organisational change, while continuously improving the way projects are delivered, we'd love to hear from you.

Closes: Wednesday 22^nd July at midnight

For further information and how to apply, please visit: Transformation Project Manager | The Legal Ombudsman Careers

This is a senior leadership role where you will shape how we think, plan and work as an organisation. You will lead our strategy, policy and stakeholder engagement teams, making sure our plans are clear, evidence based and focused on improving public services. 

You will work closely with senior leaders, including the Executive Team and Board, to provide advice on key issues and help set direction. You will also build strong relationships with people across government, the NHS and other organisations, making sure our work has real influence and supports change. 

Alongside this, you will lead and develop high performing teams, making sure they have clear direction and support to deliver. This is a role where you can have a real impact, using insight from our work to shape policy, improve services and make a difference to the public

For further information and how to apply, please visit the PHSO website

As a Resolution Officer, you will use your excellent analytical ability and emotional intelligence to get to the heart of unresolved disputes between agents and their customers.

Your role is to achieve appropriate outcomes to disputes, using a telephone-first approach.

Excellent communication skills, both written and oral, and sound judgment will enable you to draw and share reasonable conclusions to achieve the early resolution of complaints.

With a passion for excellent customer service and standards, you will ensure that the service you provide has the consumer and agents at the heart of our work. The ability to build effective relationships and rapport with consumers and agents to support the resolution of complaints is a crucial element of the role.

Resilience is a key attribute when dealing with complaints, you will need to show determination whilst remaining impartial, often in the face of direct and personal challenge. You will have the ability to demonstrate empathy, whilst maintaining transparent, direct, and diplomatic communications. You will be capable of delivering quality, consistently, sometimes under pressure, and potentially managing a high workload to achieve targets.

Contract type: Fixed Term Contract (12 months). Full time / Part time

Location: Home-based with occasional travel 

For further information and how to apply, please visit the TPO website: https://www.tpos.co.uk/about-us/careers/job-vacancy-resolution-officer/

We are looking for a Senior Strategy Advisor to help shape and deliver our organisational strategy, ensuring that our work has the greatest possible impact for people who use public services. 

You will play an important role in developing strategic plans, building relationships with a wide range of internal and external stakeholders and leading work that strengthens our ability to learn from complaints and engagement activity. You will work closely with colleagues across policy, communications, engagement and research, as well as senior leaders, government departments and the NHS. 

This is an exciting opportunity for someone who enjoys working with complexity, influencing others and helping organisations think about the future. If you are comfortable working in an evolving environment, can communicate complex ideas clearly and are motivated by improving public services, we would like to hear from you.

For further information and how to apply, please visit the PHSO website

At The Parliamentary and Health Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.

Working as part of the Casework team, a large part of the role is to be an independent decision-maker on complaints. This involves giving people information and advice about making a complaint. As an Intake Caseworker, you will be the first point of contact for all initial communication with PHSO and will advise complainants on the best route to deal with their complaint.

For further information please visit: PHSO website

Closing Date: 26 July 2026  

Are you a recent graduate in Law, Public Administration or a similar subject area, or completing your studies this year? The Public Services Ombudsman for Wales is recruiting a Graduate Trainee Investigation Officer to join a dedicated four-year development programme leading to a permanent Investigation Officer role. 

As part of the programme, you will develop the skills needed to investigate complaints from members of the public about unfair treatment or poor service by devolved public bodies in Wales, as well as complaints relating to breaches of local authority Codes of Conduct. You will learn how to analyse complex information, gather evidence, reach balanced and evidence-based decisions, communicate effectively with complainants, and contribute to achieving fair outcomes. 

This is an excellent opportunity to build a rewarding career in complaint investigation while helping to improve public services and deliver justice for people across Wales. The role offers structured training, professional development, a progressive salary, flexible working arrangements, and access to a range of benefits including the Civil Service Pension scheme. 

For further information and to apply, please visit the PSOW website.

The role is remote-based. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

Salary - £50,470

For further information and how to apply, please visit the NHOS website

As Principal Data Scientist, you will provide leadership across data science and advanced analytics, ensuring insight is used effectively, ethically and transparently to support decision‑making and service improvement. 

You will oversee complex analysis, set standards, and ensure quality in statistical modelling, machine learning, and experimental methods. Working closely with senior leaders and multidisciplinary teams, you will translate complex problems into clear, trusted insight that informs priorities and investment decisions. 

Alongside delivery, you will build organisational capability through line management, mentoring and professional leadership. You will act as a trusted advisor on the responsible use of data science and AI, helping embed high standards, sound judgement and confidence in how analytics is used across the organisation. 

For further information and to apply, please visit PHSO website

The Pensions Ombudsman has an exciting opportunity for an Application Support Analyst to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on an 18-month fixed term contract and will receive a competitive salary of £37,500. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

Closing Date: 3 August 2026 at 11:59pm 

The Public Services Ombudsman is looking to recruit a Graduate to the role of Casework Officer to provide a service to members of the public and others who may contact the Ombudsman’s office with complaints or enquiries.  

In the role you will manage a caseload, undertake initial assessments of complaints and exercise the Ombudsman’s delegated authority.  You will use the in house case management system, process complaints and correspondence including straightforward rejections, such as complaints that are clearly outside our jurisdiction.  

To be successful in this role, you will need to demonstrate great telephone and customer service skills, complaint handling capabilities as well as being IT literate and be able to conduct work in Welsh (both oral and written).

This is a hybrid role, where some attendance on a weekly basis is required at our office in Bridgend.

To apply please visit  Casework Officer (Welsh) - Public Services Ombudsman for Wales

Closing date 12 Noon - 5 August 2026

The Pensions Ombudsman has an exciting opportunity for a Deputy Chief Officer in Casework to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary up to £92,916. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 10 August 2026 at 23:59

For further information and how to apply, please visit the The Pensions Ombudsman's Website: Job - GatenbySanderson. 

As an Adjudicator, you will support the delivery of TDS Group dispute resolution activities by considering and adjudicating deposit and other disputes across a range of ADR schemes. You will ensure the independence, fairness and effectiveness of the adjudication process, delivering high-quality decisions within prescribed standards and timeframes. Alongside adjudication, you will engage in the consideration and mediation of disputes via telephone and virtual communication, helping parties reach resolution where appropriate.

Salary - £42,494.30 per annum

For further information and how to apply, please visit: https://www.tdsgroup.uk/adjudicator-4