Ombudsman Jobs

Are you passionate about helping people be the best they can be? Do you know how to lead high-performing teams and support the resolution of complaints in a technical, evidence-based role?

The Financial Ombudsman Service is committed to making a difference to people’s lives and increasing confidence in the financial services industry. They make independent decisions on a range of complex and difficult disputes. And every year they resolve thousands of complaints between consumers or small businesses and their financial service providers.

This is an exciting opportunity to join them. You’ll lead their casework teams to ensure that decisions are made with sound judgement, fairly and consistently, while helping them achieve their productivity, quality, and efficiency objectives. 

Reporting to an Ombudsman Director, you will focus on a specific set of financial products. You will be accountable for leading the teams in your product area and play a vital role in ensuring their people deliver the best possible customer service. 

As a member of the Ombudsman Panel, you will help shape their policy and approach to cases in your product area – including issuing decisions on important cases – and ensure consistency of approach across the service. You will also represent the Financial Ombudsman externally to key stakeholders including industry, regulators, and consumer advocates.

You’ll have a flexible approach, a positive attitude to change, and demonstrable experience of successfully leading teams through change, and ensuring adoption and benefits realisation. You’ll act as a role model with a commitment to diversity, equity, and inclusion, and to creating a high performance, trust-based culture. 

For further information about the role and to apply, please visit the FOS website.

The Ombudsman for Children (OCO) are looking to recruit a Communications Project Officer (EO).  The successful candidate will play a key role in increasing awareness of the Ombudsman for Children’s Office, as well as awareness of children’s rights.

Key responsibilities:

• Work on specific OCO Communications Projects with a focus on growing awareness of the organisation nationally including the School Ambassadors Programme, supporting Child Talks and other OCO events and launches.
• Supporting the planning of OCO presence at BT Young Scientist and other national events.
• Content creation and editing with the support of your line manager.
• Monitoring news and current affairs programmes and providing news updates and summaries;
• Supporting the Communications teams with administration tasks including purchase orders, project plans, updating contact lists, managing numerous email inboxes etc.
• Coordinating with suppliers on OCO merchandise, catering for OCO events and any other ad hoc event management tasks.
• Any other tasks assigned by your manager.

Closing date: 28 Jan 2025 05:00 PM. 

For further information and how to apply please visit Ombudsman for Children's (OCO) website: https://www.ocojobs.com/

The Pensions Ombudsman has an exciting opportunity for a Management Support Officer to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working part-time (pro-rata, 3 days p/w) on a fixed-term contract until 31 March 2026 (with the potential to convert to a permanent contract) and will receive a competitive salary of £35,961 to £42,579 per annum pro rata.

TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and they welcome applicants from under-represented groups.  

Further details of the role and how to apply can be found here – Management Support Officer

The ARC chair will support the Ombudsman in ensuring that the unique accountability arrangements which underpin the office remain effective. In delivering on NIPSO’s accountability and value for money obligations the ARC Chair will be mindful of the need to protect the Ombudsman’s operational independence. 

The Ombudsman, as Accounting Officer, has responsibility for issues of risk, control and governance. The Ombudsman appoints an Audit and Risk Committee to provide additional scrutiny and assurance. The ARC’s role is not operational, neither has it any role in NIPSO’s decision making processes. Rather the ARC’s role is to advise and support the Ombudsman as Accounting Officer. 

For further information about the role and to apply, please visit the NIPSO website.

The ARC member will support the Ombudsman in ensuring that the unique accountability arrangements which underpin the office remain effective. In delivering on NIPSO’s accountability and value for money obligations the ARC member will be mindful of the need to protect the Ombudsman’s operational independence. 

The Ombudsman, as Accounting Officer, has responsibility for issues of risk, control and governance. The Ombudsman appoints an Audit and Risk Committee to provide additional scrutiny and assurance. The ARC’s role is not operational, neither has it any role in NIPSO’s decision making processes. Rather the ARC’s role is to advise and support the Ombudsman as Accounting Officer.

For further information about the role and to apply, please visit the NIPSO website.

The Legal Ombudsman (LeO) have a Business Intelligence (BI) service for the organisation to help them make better use of new case management tools, support data analysis, and transition remaining legacy systems.

A flexible role offering hybrid working, the BI developer plays a key role in producing management information, collating data from a variety of sources to help the Legal Ombudsman make data driven decisions.

You will build and test end to end reporting solutions for analysis by both internal and external stakeholders. 

Primarily a technical role working with the BI team, the BI developer will also collaborate with stakeholders, data and technology specialists and management, good communication skills are essential.

As a BI Developer, you will play a crucial role in maintaining and enhancing their BI solutions and automated tools. You will work with telephony, finance, HR, and other systems to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve reporting capabilities and ensure thorough documentation of any changes to reporting solutions. Your role will be vital in developing and delivering accurate, reliable, and effective management information to support the organisation’s needs.

Do you have experience with SSIS and SQL? Are you familiar with data warehousing using the Kimball methodology? Can you ensure that best practices are followed to maintain the highest standards in developing our BI solutions?

If you have experience identifying opportunities for improving data storage and sourcing within a data warehouse, and hands-on experience designing ETL solutions using SSIS and Azure Data Factory, LeO want to hear from you. You will also have the opportunity to shape the future of reporting capabilities within the organisation, empowering business users with enhanced query and reporting tools while ensuring data quality standards are met.

For further information about the role and to apply, please visit the LeO website.

The Parliamentary and Health Service Ombudsman (PHSO) is one of the most important and influential roles in the public service: a unique opportunity to work closely with Parliament to right individual wrongs, hold those delivering public services to account, and to influence system change and improvement where it is needed.

The office of the PHSO provides an independent complaint handling service for citizens, making final decisions on complaints about UK government departments and other public bodies, and the NHS in England. It also shares findings from casework with Parliament and more widely to influence improvements that makes organisations, and people’s experience of them, better.   

You will be responsible for the work of approximately 550 employees (£43 million budget). You will need the ability to lead, motivate and support staff in conducting robust investigations of the highest standard. You will personally make complex, sensitive and difficult decisions with a high public profile.

The role requires the ability to operate and influence at the most senior level of public life and comes with a significant element of Parliamentary and public scrutiny and challenge. The PHSO are seeking an individual who is a proven leader and effective communicator, who operates with independence, strategic vision, excellent judgement, and the utmost probity.

For further information about the role and to apply, please visit the GatenbySanderson website.

The Policy and Engagement Officer will provide support to the Head of Improvement, Engagement, and Impact to ensure the development and effective implementation of learning from the broad range of Northern Ireland Public Services Ombudsman (NIPSO) investigations.  This will include both maladministration investigations and local government standards investigations linked to the Code of Conduct for local Councillors.

Duties will include conducting research, policy analysis and the development of outcome and impact measurements.  It will also involve understanding case decisions and case thresholds and using these to improve standards across both the Councillor community and public bodies. The post holder will participate in networks established with public bodies, elected representatives, advocacy and support groups and other regulators and oversight bodies to; understand issues with the delivery of public services, ensure the dissemination of learning from NIPSO investigations both maladministration and local government ethical standards to improve public services and standards of conduct and promote a culture of learning from complaints. 

For further information about the role and to apply, please visit the NIPSO website.

The Northern Ireland Public Services Ombudsman (NIPSO) are looking to recruit an Investigating Officer to undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly by a public body

To assess and, in appropriate cases, investigate complaints alleging that a Councillor or a former Councillor may have breached the NI Local Government Code of Conduct for Councillors.

To support the NIPSO within the ‘Own Initiative’ investigation function by impartially assessing and investigating concerns of possible systemic maladministration and/or systemic injustice by public bodies in the Ombudsman’s jurisdiction.

In each of these roles the post holder will be required to prepare detailed written reports.

For further information about the role and to apply, please visit the NIPSO website.

As a caseworker, your role will be to make complaints count. At the Parliamentary and Health Service Ombudsman, (PHSO) they make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. Caseworkers analyse evidence, speak to complainants and NHS or other government departments and liaise with our own Clinical Advisers to reach decisions on whether to uphold complaints. Whatever your background, they would love to hear from you if you have an analytical mindset; are able to consider conflicting information and reach well-reasoned, impartial decisions; can empathetically and sensitively communicate in writing and verbally with people;  have a resilient can-do attitude and are able to work towards targets and meet deadlines. This is an exciting opportunity to help make a difference in society. The work they do is extremely important in righting individual wrongs, informing public policy and driving improvements in public services. 

For further information about the role and to apply, please visit the PHSO website.