Ombudsman Jobs

Salary: £39,862 o £42,839 per annum
Location: Belfast

To undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly by a public body. The postholder will be required to prepare detailed written reports.
Summary of principal duties and responsibilities
Investigating Officers, acting in accordance with the scheme of delegation that is in place will:
• Investigate and analyse complaints in accordance with the Public Services Ombudsman Act 2016, Councillor Code of Conduct, Local Government Act 2014 and the operational procedures and standards of the Office.
• Communicate effectively with service users and public bodies in line with the values of the office.
• Manage a caseload and other competing priorities while taking personal responsibility for completion of tasks and casework to meet organisational targets, individual performance indicators and service standards.
• Identify the key issues in a complaint and make proportionate
• Analyse large volumes of information from a range of sources, to make a determination on a case.
• Interview parties to the investigation and witnesses as appropriate.
• Reach conclusions, propose findings and make recommendations.
• Develop and issue relevant high quality internal and external communications, including evidence-based briefings for senior management.
• Monitor and evaluate compliance with recommendations made to public bodies.
• Maintain accurate information on the case management system.
• Maintain professional working relationships with colleagues and key stakeholders; and promote the role of the Ombudsman’s office at external events.
• Maintain an awareness of changes in public sector policy and environment.

For further information and how to apply, please visit NIPSO's website

Reporting to: Director of Governance and Support Services
Grade: PO5 (NJC Scale): £49,282 to £52,413
Salary: per annum
Location: Belfast
Main purpose of job
The postholder will be responsible for providing legal support to the Ombudsman, Deputy Ombudsman, the NIPSO SMT and NIPSO operational teams to ensure that NIPSO delivers its statutory functions and responsibilities across a range of areas including public and administrative law, freedom of information, data protection and employment law. This will include providing strategic advice, liaison with external solicitors or counsel when required, acting as the NIPSO Data Protection Officer, providing support to the Ombudsman in her role as the Northern Ireland Local Government Commissioner for Standards and fulfilling the role of team manager for the NIPSO legal team.
 

For further details on duties and responsibilities, and how to apply please visit NIPSO's website

Location: The Motor Ombudsman (TMO). Location Westminster, London
Remuneration: £8,500 per annum Time requirements: Equivalent to circa 12 days a year

The Motor Ombudsman has opened up the recruitment process for a new Non Executive Director: Chair of The Motor Ombudsman Board.

The chair of a board is primarily responsible for ensuring the board's overall effectiveness and working with the MD & Chief Ombudsman to agree strategy and direction, promoting high standards of corporate governance, and providing leadership to the board itself. The role focuses on oversight and governance rather than day-to-day management of the organization.
The general responsibilities include working collaboratively with the MD & Chief Ombudsman and Executive team ensuring that the Scheme is effective and efficient in resolving disputes, raising awareness of the scheme amongst consumers and ensuring the financial stability of the organisation.

Ideally, the successful applicant will have experience of serving as a non-executive director in the position of Chair at board level, trustee with a broad range of experience within either or both the commercial or public sector along with the ability and willingness to contribute to and support TMO’s strategic vision, combined with strong interpersonal skills and good independent judgement, and of course the ability to give the required time, energy and dedication to the role.

For further information including the recruitment packs and how to apply, please visit TMO website

Location: The Motor Ombudsman (TMO). Location Westminster, London
Remuneration: £7,000 per annum Time requirements: Equivalent to circa 12 days a year

The general responsibilities of TMO’s Non-Executive Directors include working collaboratively with the MD & Chief Ombudsman as well as the senior team in setting the strategic direction of the organisation, ensuring that the Scheme is effective and efficient in resolving disputes, raising awareness of the scheme amongst consumers and ensuring the financial stability of the organisation. 

Ideally, the successful applicant will have experience of serving as a Non-Executive Director or trustee with a broad range of experience within either or both the commercial or public sector along with the ability and willingness to contribute to and support TMO’s strategic vision, combined with strong interpersonal skills and good independent judgement and of course the ability to give the required time, energy and dedication to the role.

For further information including the recruitment packs and how to apply, please visit TMO website

The Pensions Ombudsman has an exciting opportunity for one or more Lawyers to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive starting salary of £69,398 per annum pro rata rising to £74,861 upon successful completion of probation.

We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found via the Pensions Ombudsman's Website

The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

The role will is remote-based..

Salary - £50,470

For further information and how to apply, please visit the NHOS website 

The Financial Services and Pensions Ombudsman intends to hold a competition for the purpose of recommending suitable persons for appointment to the position of: Senior Manager, Investigation Services Directorate at Assistant Principal Grade for Specified Purpose Contract (36 Months)

The Senior Manager, operating at Assistant Principal Officer level, is a senior managerial grade and is a critical post in terms of delivery of the organisation’s strategic plan and ensuring quality service delivery to the public. The successful candidate will report directly to the Director of Investigation Services (the Director) and will work closely with other senior managerial staff in the Investigation Services Directorate (the Directorate). The successful candidate will also be expected to liaise, interact and engage within the wider FSPO management framework. 

The Senior Manager will be involved in the management and delivery of the FSPO’s service, the analysis of complex issues that arise on complaint files in the Directorate, provision of guidance, managing, leading and motivating teams of people, delivering programmes and communicating and engaging with stakeholders. 

The successful candidate will also be required to provide strong leadership to support the ongoing quality of the service, including meeting challenging key performance indicators. Relationship building and collaboration are key to this role and office attendance of a minimum of two days per week will be required. Notwithstanding that, candidates are eligible to apply for a hybrid working arrangement of up to three days’ home working. 

For the information booklet and application form, please visit FSPO website

Closing date: 5pm (Irish Time), Friday 02 January 2026

We have an exciting opportunity for an experienced detail-oriented individual to join our small team as an Investigator, to undertake complex investigations across a wide spectrum of financial services regulatory areas and write reports on these investigations for the Commissioner to consider.

The Financial Regulators Complaints Commissioner role is to independently review complaints about the actions or inactions of the UKs financial service regulators, the Financial Conduct Authority, the Prudential Regulation Authority, the Payment Systems Regulator, and the Bank of England (but only in respect of its oversight of clearing houses, central securities depositaries and inter-bank payment systems). The Complaint Commissioner is appointed by His Majesty’s Treasury (HM Treasury) and reports to HM Treasury about her reports, findings and recommendations to the regulators.

For further information and how to apply, please visit FRCC Website

The Ombudsman Association (OA) is currently recruiting for a new Office Manager role. 

This is an exciting opportunity to ensure the smooth running of the Ombudsman Association’s (OA) day-to-day operations at a time when our influence and activities are growing. 

As part of a small team, which already punches above its weight, you will have considerable autonomy to use your skills and experience to make sure the OA operates effectively. We are a fully remote organisation, currently with three staff, that is likely to expand in the next 12 months. Many of our business support services are outsourced, including both ICT support and accounting, and you’ll help to ensure they deliver what we need.

The role is available as a secondment opportunity, on a contractual basis, or as an employee of the OA. The working pattern is negotiable and includes full working from home option. 

Further information on the role and responsibilities, as well as on the OA itself, can be found here: OA Office Manager role

If you have any further questions about the role please get in touch. I am available for an informal discussion w/c 15 December.

Applications should be submitted to donal.galligan@ombudsmanassociation.org by 18:00 on 6 January 2026.