Ombudsman Jobs

We have grown significantly as an organisation this year and are continuing to grow. As our team grows, we're looking for multiple caseworkers to help make sure every complaint makes a difference. 

You will analyse evidence, speak to complainants and NHS or other government departments and liaise with our own Clinical Advisers to reach decisions on whether to uphold complaints. 

For further information and how to apply, please visit PHSO website

Acting with the delegated authority on behalf of the Local Government & Social Care Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public.  This covers failings in services by local authorities, and social care providers. Our investigators look at complaints about most services organisations within our remit offer, with a large proportion of our work involving complaints about children’s services and special educational needs.

For further information and how to apply, please visit LGSCO website

It’s an exciting time to join the Legal Team at the Legal Ombudsman (LeO).

The Legal Team provides an effective and proactive in-house legal function for the Office for Legal Complaints and the Legal Ombudsman. The purpose of this role is to oversee the work of the team, and the service provided to support the effective delivery of the Legal Ombudsman scheme. 

This role will report to the Deputy Chief Ombudsman.  As Legal Manager, you’ll lead a small, dynamic in-house legal team at the heart of the Legal Ombudsman. This is a varied and strategic role where you’ll manage litigation, provide expert legal advice across the organisation, and help shape policy and decision-making. You’ll work closely with senior leaders, ombudsmen, and operational teams to ensure our work remains legally robust, forward-looking, and aligned with our values of fairness, independence, and effectiveness.

We’re looking for a confident and proactive legal professional with strong leadership skills and a passion for public service. You’ll bring at least four years’ post-qualification experience, including litigation and judicial review, and be ready to lead a small, high-performing legal team. While you’ll take the lead on public and administrative law litigation, this is far from a purely litigation-focused role. You’ll need a solid understanding of the legal challenges faced by public bodies and the ability to source and apply that knowledge quickly and effectively. A forward-thinking mindset is essential—you’ll be expected to anticipate and plan for future legal risks as well as respond to those already emerging. If you’re collaborative, solutions-focused, and thrive in a role that blends strategic oversight with hands-on legal work, we’d love to hear from you.

The post holder will manage the legal team and have a personal caseload conducting litigation on behalf of the Legal Ombudsman. They will also provide legal advice on the operation of the Ombudsman Scheme, and other legal advice within their expertise. 

The Legal Team provides an effective and proactive in-house legal function for the Office for Legal Complaints and the Legal Ombudsman. The purpose of this role is to oversee the work of the team and the service provided to support the effective delivery of the Legal Ombudsman scheme. 

This role will report to the Deputy Chief Ombudsman.  While the post holder will be expected to lead on dealing with any public/administrative law litigation, this is not just purely a litigation role.  A good knowledge of how to handle the legal challenges likely to be faced by a public body and ability to source that knowledge quickly and effectively will be key to the success of this post.  The ability to be proactive rather than reactive will be a key skill.  The post holder will be expected to plan for future possible legal challenges as well as respond to existing ones.  Recent exposure in the area of judicial review and procedure is a must.  

The Legal Manager will also provide advice to ombudsmen in their investigation and decision making roles.  This includes advising on the wide range of law contained in complaints and arising from the processing of complaints and to support guidance and knowledge development in all these areas.

The post-holder will also be the designated whistleblowing officer and fulfil the duties as set out in the Whistleblowing policy and procedure.

For further information, please visit the LeO website

To provide high-quality administrative and paralegal support to the Northern Ireland Local Government Commissioner for Standards including supporting the adjudication process. 

Take responsibility for information governance including maintaining records, supporting decision-making procedures, and coordinating responses to Subject Access Requests (SARs), Freedom of Information (FOI), and Environmental Information Regulation (EIR) requests in accordance with legal and policy requirements. Provide research and legal support to the maladministration teams within NIPSO.

In each of these roles the post holder will be required to prepare detailed and analytical written reports in NIPSO’s corporate style.

For further information and how to apply, please visit the NIPSO website

We have an additional role as the Independent National Whistleblowing Officer, the final stage for the process for those raising whistleblowing concerns about the NHS in Scotland. We are looking to recruit a new Team Assistant to join our Improvement, Standards and Engagement (ISE) team. The post-holder will play a pivotal role in the effective running of our team by providing administrative support across all functions of the team. The role will involve management of all shared team email inboxes and administration associated with incoming emails. You will also provide important administrative support for work led by colleagues in the ISE team, such as supporting our project work and our Engagement and Communications Team. 

To be successful in this role, ideally you will have a minimum of 1 year's general clerical or administrative experience. You will be able to demonstrate an eye for detail, strong administration and organisation skills, accurate data input skills together with excellent interpersonal skills. If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit SPSO Working For Us for an application pack. 

Alternatively, for further information, please contact 0131 243 0982 or recruitment@spso.gov.scot

The post holder may be placed and/or undertake roles across the following teams:

Maladministration – Complaint investigation team
To undertake impartial desk-based analysis and investigation of complaints from people who believe a public body caused them to sustain an injustice.

Own Initiative – Systemic investigation team
To support the Northern Ireland Public Services Ombudsman (NIPSO) within the ‘Own Initiative’ investigation function by impartially assessing and investigating concerns of possible systemic maladministration and/or systemic injustice by public bodies in the Ombudsman’s jurisdiction.

LGES – Councillor Conduct investigation team
To assess and, in appropriate cases, investigate complaints alleging that a Councillor or a former Councillor may have breached the NI Local Government Code of Conduct for Councillors.

In each of these roles the post holder will be required to prepare detailed and analytical written reports in NIPSO’s corporate style.

For further information and how to apply, please visit the NIPSO Website

(Flexi, Hybrid + Benefits)

The Pensions Ombudsman has an exciting opportunity for a Contact and Support Specialist to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found here - Contact and Support Specialist.

To provide a key role in supporting the Complaints Standards Manager to ensure the effective implementation of NIPSO’s complaints standards function and promote a culture change in relation to how complaints are managed by public services in Northern Ireland. This will involve the design, development and delivery of engagement and support services to public services in relation to complaints handling, the co-development and implementation of new complaints standards to include Model Complaints Handling Procedures

Salary - £39,862 - £42,839 per annum

For further information and how to apply, please visit the NIPSO website

The New Homes Ombudsman Service have an opportunity to join them as an Investigator.

These are full-time, permanent positions that can be based out of any of our TDS offices. Remote working may also be considered for the right candidate with the right experience.

The salary for this role ranges from £30,930.90 to £34,499.85, depending on the candidate’s location.

Some of the key responsibilities include:

• Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
• Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate.
• Reviewing complaint cases.
• Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
• Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
• Reach out to customers to obtain their acceptance or rejection of the final decision.

To be considered for this opportunity you must:

• Be capable of managing multiple tasks simultaneously and prioritizing a heavy workload effectively.
• Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook.
• Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing.
• Be able to think creatively and find innovative solutions to resolve customer queries.
• A strong focus on accuracy and attention to detail, combined with a keen investigative eye.

For further information and how to apply, please visit the NHOS website

Assisting with the work of The Dispute Service Ltd’s dispute resolution activities, to secure the independence and effectiveness of the dispute resolution process across all schemes and its subsidiaries. This is a varied and exciting role and requires a positive, flexible and hardworking person able to handle a variety of tasks and make decisions about the future progress of disputes.

Resolution Executives must be able to prioritise a busy workload accordingly and have a sound knowledge and ability to apply in practice the Scheme’s Rules. The role is office based in Hemel Hempstead. No job description can cover every issue that might arise, and the post holder is expected  to carry out other duties from time to time, broadly consistent with those listed below. 

For further information and how to apply, please visit the TDS website