Ombudsman Jobs

We are looking for an experienced Programme Manager to lead and coordinate delivery of our most important strategic programmes — including digital transformation initiatives and our Three-Year Plan. You will translate our strategic ambitions into well-governed, deliverable programmes, working closely with Senior Responsible Officers and senior leaders across the organisation. Your work will directly support delivery of our Three-Year Plan and annual Business Plans, and will help build our programme management capability for the long term.

We are looking for someone who brings proven experience of delivering complex programmes end-to-end, combined with a collaborative, pragmatic approach and a genuine commitment to public service.

Closing date: 9am, 13 July 2026

For further information and how to apply, please visit the LGSCO website.

The current role is a key management role initially involving leadership of:

• a high-volume operational area at the front end of the complaint registration and triage process, with responsibility for ensuring that complaints are registered, triaged, assessed and progressed efficiently, accurately and in accordance with statutory requirements, internal procedures, and service standards, and

• a customer experience team, with responsibility for the operational handling of customer service engagements, and the evolution and implementation of organisational strategies in the areas of quality assurance, process improvement and innovative service transformation.

The successful candidate will lead a functional area delivering complaint registration, initial assessment and triaging, compliance and admissibility checks, workflow management, quality assurance, customer service delivery and people management. The role requires a strong operational leader who can support team members to deliver a high-quality, timely and consistent service to complainants, providers and other stakeholders, while maintaining a clear focus on fairness, impartiality, accuracy, productivity and continuous improvement.

Reporting to the Director of Registration, Early Resolution and Transformation, the Assistant Principal Officer will be one of the senior managers responsible for planning and managing team capacity, monitoring performance, identifying operational risks and bottlenecks, driving service improvement initiatives and using management information to support effective decision-making. The postholder will also contribute to cross-organisational projects, policy development and change initiatives, particularly where these affect complaint intake, assessment processes, quality standards, staff capability and customer experience.

Closing date: Tuesday, 14 July 2026 17:00

Our Careers page: https://www.fspo.ie/Careers.asp

The Pensions Ombudsman has an exciting opportunity for a Senior Counsel to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £86,749. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 14^th July 2026 at 23:59

The Pensions Ombudsman has an exciting opportunity for a Quality Assurance Officer to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

To apply please visit: Careers | The Pensions Ombudsman

Closing Date: 17^th July 2026 at 23:59

The role is remote-based. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

Salary - £50,470

For further information and how to apply, please visit the NHOS website