Ombudsman Jobs

The Financial Ombudsman Service is looking to recruit an Investigator.  

At FOS, they make decisions on a range of complex and difficult issues. Every year they resolve thousands of disputes between consumers or small businesses and their financial service providers.  You’ll assess and investigate complaints that people take to them, by listening carefully to both sides of a dispute between consumer and their financial service provider. You’ll ask thoughtful questions and communicate clearly and effectively to quickly understand and get to the heart of the problems.

You will be a self-starter who can prioritise tasks and work well independently. You’ll have great people skills and an analytical, problem-solving mind.  You may have experience in customer services, sales or retail, in a legal/paralegal role, or have worked in casework, claims or investigative work for another public agency.

For further information about the role and to apply, please visit the FOS website.

The Service Desk Manager will be accountable for the day-to-day operations of PHSO’s DDaT (Data, Digital and Transformation) service Desk and work closely with the Head of DDaT Enterprise services. They will be responsible for leading and mentorin the team of Service Desk professionals, ensuring high performance, engagement, and adherence to best practices; collaborate with teams within and outside our DDaT function in enabling that the DDaT Service desk operates effectively; implementing and overseeing ITIL processes and methodologies such as incident management, problem management, change management and service level management to improve service quality and efficiency and acting as a point of escalation for complex or high priority incidents, ensuring they are resolved promptly.

For further information about the role and to apply, please visit the PHSO website

The Northern Ireland Public Services Ombudsman is looking to recruit a Senior Casework Officer to join their team.

As a Senior Casework Officer, you will help individuals with access to justice through the independent investigation of unresolved complaints.

For further information about the role and to apply, please visit the NIPSO website.

The Pensions Ombudsman has an exciting opportunity for a Resolution Team Manager to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £50,521 per annum pro rata. TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups.    

Further details of the role and how to apply can be found here 

PHSO are looking for a Cloud Systems Engineer who has strong experience of Azure and M365 Cloud hosting and Infrastructure support and the ability to work under direction or independently and be self-motivated. The successful candidate will need to collaborate and work from best practice documents. Data and knowledge management are key requirements of the operations. They will also provide day to day support and development of both the organisations on-premise and cloud infrastructure components, ensuring they are robust, compliant and performant. They must provide high quality and comprehensive support, dealing with rapidly changing priorities and juggling a wide range of tasks that are often urgent, complex and sensitive.

For further information about the role and to apply, please visit the PHSO website. 

The Pensions Ombudsman has an exciting opportunity for a Lead Lawyer to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £74,855 per annum pro rata. TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found here 

The Pensions Ombudsman has an exciting opportunity for a Senior Lawyer to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £72,083 per annum pro rata. TPO offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found here