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Adjudicator / Ombudsman

Scheme: The Dispute Service Ltd
Closing date:

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

We have a new opportunity within our Adjudication team to join them as an   Adjudicator/Ombudsman.

Some of the key responsibilities include:

  • Consideration and adjudication of deposit disputes and other disputes whilst securing the independence and effectiveness of the adjudication process.
  • Reviewing and mediating disputes via telephone or virtual communication channels.
  • Representing the Dispute Service as required at industry events, including presentations and training.
  • Playing a role in the expansion of new business avenues within ADR, such as mediation and conciliation services.
  • Adjudicating and/or mediating disputes across all jurisdictions under TDS purview, following directives and objectives provided by the Head of TDS Adjudication Services
  • During the dispute resolution process, consult with the Head of TDS Adjudication Services, Lead Adjudicators, or other relevant members of the TDS adjudication team regarding any unique issues that may arise.

To be considered for this opportunity you must be able to demonstrate practical knowledge and experience of:

  • 3-4 years in an adjudication role, preferably in a dispute resolution, complaints, or regulatory environment.
  • Mediation and conciliation processes. Practical experience or relevant qualification would be an advantage.
  • Managing a large caseload and work under pressure and to a tight deadline.
  • Microsoft Word, Excel, Outlook, Sharepoint, PowerPoint, Business Teams and Zoom and the ability to learn new systems and processes as required.
  • Analysing large quantities of information in electronic format.
  • Having an honours degree or relevant professional qualification.

This is a permanent remote-based position, with occasional requirements to attend meetings at the Hemel Hempstead office.

If you would like to be considered for this role, please follow the link to our website where you can submit your CV and cover letter.

Please see the link for further details

Independent Advisory Member

Scheme: Local Government & Social Care Ombudsman
Closing date:

LGSCO are looking for an advisory member to join the Commission and also be part of its Remuneration and Appointments Committee and its Audit and Risk Assurance Committee.

If you are looking for an independent board-level challenge, they can offer you the chance to take on a role that makes a difference. This is an opportunity to be part of a body whose work helps to change people’s lives for the better by sharing learning from complaints to improve local public services and adult social care provision.

The Commission is the statutory governing body for the Local Government and Social Care Ombudsman (LGSCO) service in England. The Commission’s core purpose is to provide strategic leadership to make sure the LGSCO achieves its objectives. This role offers the opportunity to provide external challenge, support, expertise and an objective perspective on key matters such as our strategy, finance, succession planning and risk management.

For further information, please visit the LGSCO website.