Ombudsman Jobs

Reporting to: Team Manager, Investigation
Grade: NJC Scale 5 (£28,598 to £31,022)
Salary: per annum
Location: Belfast

Reporting to the Investigations Team Manager directly, and ultimately to the Director of Investigations, the post-holder will provide an accurate, confidential, administrative support service to the Further Investigation Team.

• Managing an administrative caseload and other competing priorities while taking personal responsibility for the provision of a confidential and efficient administrative support service to support the achievement of the office KPIs within service quality standards. This will include:
o Assisting IOs to obtain independent professional advice by sourcing and contacting potential advisors from a list maintained by NIPSO;
o Assisting IOs to obtain independent professional advice by preparing and/or issuing electronic and hard copy advice packages, as directed by the IOs;
o Issuing completed draft and final investigation reports to complainants, public bodies and relevant third parties in line with the Procedural Manual, as directed by the IOs/TMs/DoI;
o Closing further investigations cases on the case handling system in line with the Procedural Manual;
o Tracking and administrating public bodies’ compliance with Ombudsman recommendations, liaising with IOs on receipt of compliance documentation, and updating the case handling system, as required;
 

• To collate and process large volumes of sensitive data and information from a range of sources.
• To handle sensitive information, including medical information, required for investigations by photocopying and scanning confidential documents, uploading to the case handling system; deciphering illegible scanned documents for IOs.
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• To develop and maintain accurate and contemporaneous records on the case management system and paper files in accordance with office policy and make suggestions for improvements in processing/record keeping as required.
• To format confidential investigation reports/correspondence for IOs as required.
• To produce internal reports, spreadsheets and other data on Further Investigations cases for the TMs/DoI/Senior Management Team, as directed.

For further information and how to apply, please visit: NISPO website 

The closing date for receipt of completed applications is 12 noon on Monday 9 March. 

The Commercial Officer plays a key role in supporting the Head of Commercial to deliver the organisation’s commercial objectives. The role supports and leads on procurement and contract management activity, ensuring all work is compliant with UK procurement legislation, public sector frameworks, and internal governance.

Working closely with stakeholders, the Commercial Officer provides clear, high‑quality procurement advice, identifies commercial risks, and helps embed best practice across the full procurement and contract lifecycle. The role supports effective supplier management, maintains robust records and data integrity, and contributes to financial planning through transparent and value‑driven commercial activity.

Alongside day‑to‑day procurement administration and reporting, the Commercial Officer champions PHSO values, promotes continuous improvement, and supports colleagues across the Commercial team and wider organisation.

Salary: £35,541

Location: Manchester

Hours: Full-time, permanent, 36 hours per week

For further information and how to apply, please visit: https://ce0782li.webitrent.com/ce0782li_webrecruitment/wrd/run/etrec179gf.open?WVID=1651392FXE&LANG=USA&VACANCY_ID=1864804f38

The SPSO is the final stage for complaints about organisations providing public services in Scotland.  We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services.  The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process.  This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO.  Strong communication, administrative skills and an attention to detail are essential as the this role takes lead responsibility in setting up new complaints on SPSO’s complaint handling system.

To be successful in this role, you will have a minimum of two years’ experience of working in a frontline, customer-facing role, ideally with complaints handling.  You will have good knowledge and experience of a customer services environment, ideally within a public service organisation under the Ombudsman’s jurisdiction.  Strong administrative skills, attention to detail and experience of a range of IT applications is essential.

Fixed term (1 year)
Full time (35 hours per week, at least two days a week in the office)

Location:    Edinburgh – Office-based with some home working agreed on a rotational basis with team colleagues

Salary scale:    Grade 2 £32,220 – £36,500

Benefits:    40.5 days of annual leave including public holidays, Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at www.spso.org.uk/working-for-us  for an application pack or contact 0131 243 0982 or recruitment@spso.gov.scot for further information.

Closing date:  10:00 on 19th March 2026

Interviews:  To be held week commencing 20th April 2026

The OIA is seeking a data‑focused team member to join the Outreach and Insight Team. In this role, you’ll gather and analyse information from across and outside the organisation, producing Power BI reports, dashboards and other visual insights to support evidence-based outreach, engagement and communications.

Working collaboratively with colleagues, you’ll provide the information they need to engage effectively with stakeholders. You will also work closely with the Insight Manager to identify research priorities, develop meaningful insights, and enhance our data and insight capabilities. Accuracy, clarity and the ability to present information in a clear, usable format are essential.

The closing date for applications is 30th March 2026 at 10:00am.

Interviews will be scheduled from the week commencing 13th April 2026 or the week commencing 20th April 2026, and will be in-person at our office in Reading.

Further details, including the job and person specification, can be found on the OIA website.: Insight Analyst - OIAHE - Applied

This role is a permanent, full-time opportunity for a Resolution Manager to join our Resolution team, based at our Hemel Hempstead office with hybrid working (minimum two days per week in the office). The role offers a salary of £43,260 and will lead and develop a team of Resolution Executives, driving high performance in case handling, service delivery and professional development.

Salary - £43,260

For further information and how to apply please visit: https://www.tdsgroup.uk/resolution-manager-4

The role will be remote-based. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service. This role offers a salary of £50,470.

Salary - £50,470

For further information and how to apply please visit: https://www.tdsgroup.uk/ombudsman

This role is a permanent, full-time opportunity for a Team Leader to join our Operations team, based at our Glasgow office with hybrid working (minimum two days per week in the office). The role offers a salary of £29,565.57 rising to £30,144,43 after successful probation.

Salary - £29,565.57

For further information please visit: www.tdsgroup.uk/copy-of-custodial-scheme-accounts-ass

This is a full-time, permanent position, that will be home-based. The successful candidate will be required to travel occasionally to our offices in Hemel Hempstead and Glasgow.

Salary - £59k per annum

For further information please visit: https://www.tdsgroup.uk/ombudsman-manager