Ombudsman Jobs

The Transformation Change Manager is responsible for proactively preparing the business for the changes introduced by projects. 

Acting as a vital link between the project or programme and the business users, the Transformation Change Manager ensures that all necessary stakeholder activities are planned and executed, allowing the business to successfully implement the agreed changes and achieve the desired benefits. 

For further information about the role and to apply, please visit the PHSO website.

The New Homes Ombudsman Service has an opportunity to join them as a Caseworker.

Key responsibilities of the role:

• Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
• Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate.
• Reviewing complaint cases.
• Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
• Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
• Reach out to customers to obtain their acceptance or rejection of the final decision.

To be considered for this opportunity you must:

• Be capable of managing multiple tasks simultaneously and prioritizing a heavy workload effectively.
• Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook.
• Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing.
• Be able to think creatively and find innovative solutions to resolve customer queries.

A strong focus on accuracy and attention to detail, combined with a keen investigative eye

This is a full-time, permanent position that will be based in the TDS office in Hemel Hempstead and will follow their hybrid working policy of a minimum of 2 days in the office per week. 

For further information about the role and to apply, please visit tdsgroup.uk/careers

The Equality, Diversity and Inclusion (EDI) Specialist plays a crucial role in supporting the delivery of the Legal Ombudsman’s (LeO) EDI strategy and annual action plans. This role ensures the coordination and execution of key EDI activities and events, while managing data analysis and reporting to inform strategic decisions. The EDI Specialist also supports administrative functions and contributes to embedding a culture where equality, diversity, and inclusion are integral to both our workplace and the services we provide.

Considerable progress has been made in relation to LeO's EDI agenda. They are now looking for a highly motivated, results-oriented individual who will be able to support the ongoing delivery of their EDI strategy working closely with the EDI Manager. Focusing on supporting projects from their EDI action plan related to their people, customers, process improvements, wellbeing, developing their understanding of EDI data, that are closely aligned to their business plan and People Strategy. Working closely with their networks, HR, Operations and other colleagues, the role will also continue to support their commitment to creating and maintaining a supportive working environment and culture, where contributions are fully recognised and valued by all, and staff feel empowered to carry out their duties to the best of their abilities.

You will be someone that has the skills, knowledge and passion for EDI and understands the role that EDI plays for both staff and external stakeholders. This includes legal service providers and all those that come to the Legal Ombudsman with a complaint. You will have proven experience of successfully delivering outcomes against targets/objectives within agreed timescales. You will be able to build effective working relationships with managers, network co-chairs, internal staff networks and HR colleagues. 

As part of this role, you will need to be confident analysing data in Excel, drawing out trends and presenting the results of your analysis in visual and written formats. You will be a confident communicator (both in writing and verbally) and have strong organisational skills to be effective in managing your time to deliver your agreed objectives such as organising and delivering LeO's annual EDI calendar of activities and staff awareness events. Drawing on knowledge of EDI best practice, you will offer creative and innovative ideas to support and progress their EDI agenda.

For further information about the role and to apply, please visit the LeO website.

If you want to play a central role in ensuring the LGSCO is efficient, effective and meeting the expectations of those they work with, then their Committee and Governance Clerk role is for you. You will work directly with the Ombudsman, Chief Executive and Board to coordinate and support a range of governance meetings and ensure LGSCO complies with its statutory role and responsibilities as a public body. This is a pivotal and highly visible role in an organisation that leads the way in transparency and innovation through a culture of trust, empowerment and confidence.

For further information about the role and to apply, please visit the LGSCO website.

Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public.  This covers failings in services by local authorities, and social care providers. LGSCO's investigators look at complaints about most services organisations within their remit offer, with a large proportion of their work involving complaints about children’s services and special educational needs.  

For further information about the role and to apply, please visit the LGSCO website.

As an Assessment Manager you will be a leader, responsible for ensuring that your team of investigators delivers high quality, timely assessments of new cases against challenging objectives, as well as progressing your own casework. LGSCO's work is underpinned by their principles of independence, impartiality and fairness, focusing on remedying injustice to individuals and improving public services. You will also be a member of the Leadership Team, working collaboratively to promote, lead and contribute to projects and initiatives across the organisation and making a significant contribution to service and policy development.

For further information about the role and to apply, please visit the LGSCO website.

As an Assistant Ombudsman you will be a leader, responsible for ensuring that your team of investigators delivers high quality, timely investigations against challenging objectives. LGSCO's work is underpinned by their principles of independence, impartiality and fairness, focusing on remedying injustice to individuals and improving public services. You will also be a member of the Leadership Team, working collaboratively to promote, lead and contribute to projects and initiatives across the organisation and making a significant contribution to service and policy development. You will play an important role in representing LGSCO externally through contact at a senior level with bodies they investigate, as well as other external stakeholders across the public and voluntary sectors.

For further information about the role and to apply, please visit the LGSCO website.

The Motor Ombudsman (TMO is currently looking for a new Compliance Manager. This role ensures TMO's adherence to regulatory, business, and quality standards. This role develops and maintains compliance frameworks, manages audits, addresses compliance risks, and drives process improvements. It also oversees case decision compliance and GDPR requests. By collaborating with internal teams, the Compliance Manager supports operational efficiency, regulatory adherence, business growth, and service excellence.

Key responsibilities will include:

• Ensure adherence to regulatory, business, and ISO standards while maintaining quality management systems.
• Act as the primary contact for compliance-related issues, risk management.
• Lead and assisting on multiple audits / committees and working groups.
• Manage and coordinate regulatory and voluntary audits, ensuring timely and accurate reporting.
• Develop and maintain compliance programs, policies, and training initiatives.
• Identify and implement process improvements to enhance compliance efficiency and business performance.
• Responsible for collation and closure of all data privacy rights requests.
• Responsible for collation and closure of all case compliance issues relating to (decisions and responses) working in conjunction with the Operations Manager, Business Services & Dispute Resolution Teams.

For further information about the role and to apply, please visit the TMO website.