Ombudsman Jobs

As an Associate Ombudsman you’ll join the Financial Ombudsman Service's (FOS) panel of Ombudsmen contributing to its output by resolving cases and making individual decisions. You’ll be given the support you need to make sure your decisions are both fair and feel fair – recognising that behind every complaint are real people.

To provide services for FOS as an Associate Ombudsman, you’ll need to show that you’ve got the appropriate qualifications and experience pursuant to schedule 17 of the Financial Services and Markets Act 2000. You’ll also need to have strong experience of case handling at a senior level, preferably with Ombudsman experience to provide services across their full range of cases.

To be considered for this role, you’ll need to show FOS that you’ve got the skills and capabilities as described in the job profile.  You'll also have to meet the following minimum criteria:

To be considered for this role, you’ll need to be able to demonstrate your experience of the following skills and capabilities:

• Significant previous Ombudsman and/or senior case handling experience and knowledge and ability to work across some of our niche casework areas.
• Experience on advising and making decisions on legal, regulatory or governance issues.
• Ability to evaluate complex information and use sound judgement, sometimes in the absence of all of the evidence, to reach fair decisions.
• Ability to work at pace in a self-directed environment, to deliver work to a consistently high standard.
• Experience of persuasive, accurate writing and delivering individual, evidence-based explanations and outcomes showing logical, clear and concise decision making

For further information about the role and to apply, please visit the FOS website.

The Pensions Ombudsman has an exciting opportunity for a Lawyer to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £72,505 per annum pro rata. The starting salary is £67,214 and this increases to £72,505 on successful completion of probation. They offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found here - Lawyer.

Salary: £50,470 per annum

Summary of the role: 

This is a full-time, permanent position and is home based.

 Some of the key responsibilities include:

1. Deliver formal decisions on complaints arising under the New Homes Ombudsman Scheme operated by The Dispute Service, adhering to prescribed standards and within specified time limits.
2. Advocate for good practises in complaints handling and promote excellence across the new homes industry.
3. Representing NHOS as required at industry events, including presentations and training.
4. Engage in discussions with the Chief Ombudsman, Lead Ombudsman, or other NHOS complaints team members regarding any unusual issues that arise.
5. Contribute to ensuring TDS fulfils its service level agreement obligations in relation to adjudication.
6. Produce adjudication decisions and provide mediation/conciliation services that consistently result in high levels of customer satisfaction for the complaints service.

To be considered for this opportunity you must:

1. Have an honours degree or relevant professional qualification.
2. Have a minimum of 2-3 years’ experience in a decision-making role, preferable in dispute resolution, complaints handling or regulatory environment.  Experience of working in an ombudsman environment would be preferential.
3. Have knowledge of mediation and conciliation processes.
4. Have good working knowledge of Microsoft Word, Excel, Outlook, Sharepoint, PowerPoint, Salesforce, Business Teams and Zoom with the ability to learn new systems and processes as required.
5. Be able to analyse large quantities of information in electronic format.
6. Be able to work remotely, independently, and with minimal supervision.

 For further information please visit the TDS Group website