Ombudsman Jobs

The Parliamentary and Health Service Ombudsman (PHSO) is looking for a new business analyst (BA). Working as part of a multi-disciplined team, the new BA will be expected to manage a customer's requirements through the project life cycle from initial analysis, requirements definition, documentation and development through to testing. They will also be responsible for communication of any requirements to the project team as well as the wider business audience, as necessary. This is a great opportunity for a highly analytical, natural communicator with a broad range of previous business analysis experience to help improve the service PHSO deliver change across our Digital, Data and Transformation directorate, and the business to drive improvements across public services. 

For further information about the role and to apply, please visit the PHSO website.

The Parliamentary and Health Service Ombudsman (PHSO) is looking for a new business analyst (BA). Working as part of a multi-disciplined team, their new BA will be expected to manage a customer's requirements through the project life cycle from initial analysis, requirements definition, documentation and development through to testing. They will also be responsible for communication of any requirements to the project team as well as the wider business audience, as necessary. This is a great opportunity for a highly analytical, natural communicator with a broad range of previous business analysis experience to help improve the service they deliver across their Digital, Data and Transformation directorate, and the business to drive improvements across public services. 

For further information about hte role and to apply, please visit the PHSO website.

NHOS Caseworker

This is a 12-month, fixed term contract. This position will be full-time, based at TDS office in Hemel Hempstead and will follow their hybrid working policy of a minimum of 2 days in the office per week. 

The salary for this position is £33,495 per annum.

Some of the key responsibilities include:

• Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
• Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate. 
• Reviewing complaint cases.
• Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
• Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
• Reach out to customers to obtain their acceptance or rejection of the final decision.

To be considered for this opportunity you must:

• Be capable of managing multiple tasks simultaneously and prioritizing a heavy workload effectively.
• Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook.
• Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing.
• Be able to think creatively and find innovative solutions to resolve customer queries.
• A strong focus on accuracy and attention to detail, combined with a keen investigative eye.

If you would like to be considered for this role, please follow this link where you can submit your CV and cover letter.

The Dispute Service Ltd is currently recruiting an experienced Adjudicator to undertake deposit dispute resolution in the private rented sector across the UK.  They are looking for positive, proactive and flexible people who are able to handle a variety of tasks and make reasoned, independent and proportionate decisions about disputes. 

Applicants must be able to prioritise a busy and varied workload and have a sound knowledge, and ability to apply in practice, the rules of the schemes we operate.  The role is home based with occasional office attendance. 

For further information about the role and to apply, please visit the TDS website.

Link to careers section of website:  https://www.tdsgroup.uk/careers

The Scottish Public Services Ombudsman (SPSO) is looking to recruit a new Team Assistant to join their Improvement, Standards and Engagement (ISE) team.  The post-holder will play a pivotal role in the effective running of the team by providing administrative support across all functions of the team. The role will involve management of all shared team email inboxes and administration associated with incoming emails. You will also provide important administrative support for work led by colleagues in the ISE team, such as supporting their Child Friendly Complaints project and our Engagement and Communications Team.

For further information about the role and to apply, please visit the SPSO website.

The Scottish Public Services Ombudsman's (SPSO) Assessment and Guidance Team raise awareness, knowledge and understanding of their organisation with members of the public and the providers of public services. The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and their complaints process.  This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO. Strong communication, administrative skills and an attention to detail are essential as the this role takes lead responsibility in setting up new complaints on SPSO’s complaint handling system.

For further information about the role and to apply, please visit the SPSO website.

The PHSO is looking to recruit a Non-Executive Board Member to directly advise and support the Ombudsman as a member of the Board and one of its committees. You will contribute to organisational leadership and performance monitoring and provide constructive challenge, scrutiny and feedback on PHSO’s work. This is an opportunity to join a dynamic, passionate team dedicated to influencing positive change in public services.

For further information about the role and to apply, please visit the PHSO website.