Ombudsman Jobs

The Pensions Ombudsman (TPO) has an exciting opportunity for a number of Casework Team Managers, a Corporate Projects and Assurance Officer and a HR and Corporate Services Administrator to join our team based in Canary Wharf, where we currently operate an agile working policy. 

We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Vacancy: 

Corporate Projects and Assurance – 24 months £37,500

HR and Corporate Servicers Administrator – Permanent £33,310

For further information and how to apply, please visit TPO website for more information.

Reporting to: Team Manager, Investigation
Grade: NJC Scale 5 (£28,598 to £31,022)
Salary: per annum
Location: Belfast

Reporting to the Investigations Team Manager directly, and ultimately to the Director of Investigations, the post-holder will provide an accurate, confidential, administrative support service to the Further Investigation Team.

• Managing an administrative caseload and other competing priorities while taking personal responsibility for the provision of a confidential and efficient administrative support service to support the achievement of the office KPIs within service quality standards. This will include:
o Assisting IOs to obtain independent professional advice by sourcing and contacting potential advisors from a list maintained by NIPSO;
o Assisting IOs to obtain independent professional advice by preparing and/or issuing electronic and hard copy advice packages, as directed by the IOs;
o Issuing completed draft and final investigation reports to complainants, public bodies and relevant third parties in line with the Procedural Manual, as directed by the IOs/TMs/DoI;
o Closing further investigations cases on the case handling system in line with the Procedural Manual;
o Tracking and administrating public bodies’ compliance with Ombudsman recommendations, liaising with IOs on receipt of compliance documentation, and updating the case handling system, as required;
 

• To collate and process large volumes of sensitive data and information from a range of sources.
• To handle sensitive information, including medical information, required for investigations by photocopying and scanning confidential documents, uploading to the case handling system; deciphering illegible scanned documents for IOs.
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• To develop and maintain accurate and contemporaneous records on the case management system and paper files in accordance with office policy and make suggestions for improvements in processing/record keeping as required.
• To format confidential investigation reports/correspondence for IOs as required.
• To produce internal reports, spreadsheets and other data on Further Investigations cases for the TMs/DoI/Senior Management Team, as directed.

For further information and how to apply, please visit: NISPO website 

The closing date for receipt of completed applications is 12 noon on Monday 9 March. 

The Commercial Officer plays a key role in supporting the Head of Commercial to deliver the organisation’s commercial objectives. The role supports and leads on procurement and contract management activity, ensuring all work is compliant with UK procurement legislation, public sector frameworks, and internal governance.

Working closely with stakeholders, the Commercial Officer provides clear, high‑quality procurement advice, identifies commercial risks, and helps embed best practice across the full procurement and contract lifecycle. The role supports effective supplier management, maintains robust records and data integrity, and contributes to financial planning through transparent and value‑driven commercial activity.

Alongside day‑to‑day procurement administration and reporting, the Commercial Officer champions PHSO values, promotes continuous improvement, and supports colleagues across the Commercial team and wider organisation.

Salary: £35,541

Location: Manchester

Hours: Full-time, permanent, 36 hours per week

For further information and how to apply, please visit: https://ce0782li.webitrent.com/ce0782li_webrecruitment/wrd/run/etrec179gf.open?WVID=1651392FXE&LANG=USA&VACANCY_ID=1864804f38

The OIA is seeking a data‑focused team member to join the Outreach and Insight Team. In this role, you’ll gather and analyse information from across and outside the organisation, producing Power BI reports, dashboards and other visual insights to support evidence-based outreach, engagement and communications.

Working collaboratively with colleagues, you’ll provide the information they need to engage effectively with stakeholders. You will also work closely with the Insight Manager to identify research priorities, develop meaningful insights, and enhance our data and insight capabilities. Accuracy, clarity and the ability to present information in a clear, usable format are essential.

The closing date for applications is 30th March 2026 at 10:00am.

Interviews will be scheduled from the week commencing 13th April 2026 or the week commencing 20th April 2026, and will be in-person at our office in Reading.

Further details, including the job and person specification, can be found on the OIA website.: Insight Analyst - OIAHE - Applied

This role is a permanent, full-time opportunity for a Resolution Manager to join our Resolution team, based at our Hemel Hempstead office with hybrid working (minimum two days per week in the office). The role offers a salary of £43,260 and will lead and develop a team of Resolution Executives, driving high performance in case handling, service delivery and professional development.

Salary - £43,260

For further information and how to apply please visit: https://www.tdsgroup.uk/resolution-manager-4

The role will be remote-based. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service. This role offers a salary of £50,470.

Salary - £50,470

For further information and how to apply please visit: https://www.tdsgroup.uk/ombudsman

This role is a permanent, full-time opportunity for a Team Leader to join our Operations team, based at our Glasgow office with hybrid working (minimum two days per week in the office). The role offers a salary of £29,565.57 rising to £30,144,43 after successful probation.

Salary - £29,565.57

For further information please visit: www.tdsgroup.uk/copy-of-custodial-scheme-accounts-ass

This is a full-time, permanent position, that will be home-based. The successful candidate will be required to travel occasionally to our offices in Hemel Hempstead and Glasgow.

Salary - £55,000 per annum

For further information please visit: https://www.tdsgroup.uk/ombudsman-manager