Complaint Redress Practice & Quality Officer
CEDR are looking to recruit a Complaint Redress Practice & Quality Officer to undertake a wide variety of tasks crucial to the effective running of the business-to-consumer schemes operated by CEDR’s Complaint Redress Unit. The schemes employ a range of ADR methodologies including adjudication, arbitration, conciliation and complaints review, which the successful candidate will be able to confidently navigate.
A core duty of the role will be to implement and promote CEDR’s Quality Assurance Framework, which is a set of quality standards based upon the six caseworker competencies established by the Ombudsman Association.
For further information about the role and to apply, please visit the CEDR website.
Head of HR
Are you an HR professional ready to support The Property Ombudsman (TPO) in their transformation journey? They are an influential, small and friendly organisation looking for a talented HR professional to guide them through transformation and change, and to lead the day to day operational HR function.
Work with them to implement change which delivers for their customers, and continually improves the capability and potential of their people.
For further information about the role and to apply, please visit the TPOS website.