Ombudsman Jobs

PHSO are looking for a facilities professional, with front line experience of end user support to join their small, busy facilities team.

Reporting to the Facilities Manager, you will be responsible for end user support and maintenance of the buildings to provide a welcoming, modern and safe working environment. Serving approximately 490 staff across their Manchester and London offices. Logging and resolving the enquiries raised over the telephone, self-service or face to face to deliver a customer focussed service.

For further information about the role and to apply, please visit the PHSO website.

The Legal Ombudsman are recruiting for an Enterprise Risk Manager to join their Programme Management & Assurance Team on a permanent basis.

The role requires the use of effective risk management and working closely with the Head of Programme Management & Assurance (PM&A), The Executive Team and Management Team to drive delivery.

For further information about the role and to apply, please visit the LeO website.

Are you a diligent, experienced and professional PA looking to join a dynamic team? Do you thrive on the challenge of operating in an ever-changing environment, where things vary from moment to moment, bringing structure and shifting priorities? Are you empathetic and emotionally intelligent, able to spot risks and issues and respond quickly and appropriately to what you see coming into the organisation?

For further information about the role and to apply, please visit The Property Ombudsman (TPOS) website.

Are you an experienced communication adviser who has a passion for excellent communication and an interest in public policy?  Do you enjoy helping provide clarity by translating complex and nuanced messages into plain English?   The Financial Ombudsman Service is looking to recruit a Policy & Communications Adviser with focus on external stakeholder engagement.

For further information about the role and to apply, please visit the FOS website.

The Legal Ombudsman is looking for more Investigators to join their team.  As an Investigator you don’t need a legal background, they’re looking for people who are committed to helping consumers and legal service providers resolve complaints.

For further information about the role, please visit the LeO website.

The Financial Ombudsman Service is looking to recruit a Policy and Communications Adviser.  Your focus will be their relationships with government, regulators and sometimes the media. You’ll help to manage the relevant mailboxes and respond to enquiries from regulators, government departments and other ombudsman schemes. You’ll use common sense and sound judgement to assess complex information, often having to advise senior colleagues on situations that are unclear and sensitive. You’ll be someone who can keep things on track through first class communication – both written and oral – and building strong relationships.

For further information about the role and how to apply, please visit the FOS website.

Are you an experienced communication manager who has a passion for excellent communication and an interest in public policy?  Do you enjoy helping provide clarity by translating complex and nuanced messages into plain English?

The Financial Ombudsman Service is looking to recruit a Policy & Communications Manager.  The role is in their stakeholder team which helps support their strategic communications and engagement – and where you will focus on helping them manage their external relationships.

For further information about the role and to apply, please visit the FOS website.

The SPSO are recruiting for an Investigations Team Officer to provide support to Managers and Complaints Reviewers to deliver an efficient, accurate complaints investigations service. The post-holder will provide support to the Investigation Team Managers and Head of Investigations, assisting with the administration of case management, statistical reporting, coordinating team activities and contributing to SPSO’s overall support function.

For further information about the role and to apply, please visit the SPSO website.

The Pensions Ombudsman has an opportunity for a HR Officer to join their team based in Canary Wharf (with substantial homeworking).  You will be working on full or part time, on a permanent contract basis and in return you will receive a competitive salary.

For further information about the role and to apply, please visit the Pensions Ombudsman website.

The Property Ombudsman is looking to recruit a Deputy Ombudsman.  Working in partnership with the Senior Management team the role will support the Ombudsman in the strategic delivery of their scheme. This role requires a high degree of emotional intelligence, with the ability to identify and manage potential risks and priorities for the organisation.

For further information about the role and to apply, please visit The Property Ombudsman (TPOS) website.

A large part of the PHSO's job as an independent decision-maker on complaints involves giving people information and advice about making a complaint. As an Intake Caseworker, you will be the first point of contact for all initial communication with us; this may be by phone, text message, voicemail, email or letter. You will then advise the complainant how to progress their complaint, whether that is with the PHSO or another suitable organisation.

Using the information you receive you will determine if complaints are appropriate and ready for the PHSO, making relevant enquiries where needed. Where possible, you will flag any issues in support of their onward casework processes.

You will manage a variable caseload and conclude cases in a timely and proportionate way in line with the agreed quality and output standards and relevant policies. You will make robust decisions on the information you have and provide responses either by phone, email or letter. 

For further information about the role and to apply, please visit the PHSO website.