Ombudsman Jobs

Are you a recent graduate in Law, Public Administration or a similar subject area, or completing your studies this year? The Public Services Ombudsman for Wales is recruiting a Graduate Trainee Investigation Officer to join a dedicated four-year development programme leading to a permanent Investigation Officer role. 

As part of the programme, you will develop the skills needed to investigate complaints from members of the public about unfair treatment or poor service by devolved public bodies in Wales, as well as complaints relating to breaches of local authority Codes of Conduct. You will learn how to analyse complex information, gather evidence, reach balanced and evidence-based decisions, communicate effectively with complainants, and contribute to achieving fair outcomes. 

This is an excellent opportunity to build a rewarding career in complaint investigation while helping to improve public services and deliver justice for people across Wales. The role offers structured training, professional development, a progressive salary, flexible working arrangements, and access to a range of benefits including the Civil Service Pension scheme. 

For further information and to apply, please visit the PSOW website.

The role is remote-based. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

Salary - £50,470

For further information and how to apply, please visit the NHOS website

As Principal Data Scientist, you will provide leadership across data science and advanced analytics, ensuring insight is used effectively, ethically and transparently to support decision‑making and service improvement. 

You will oversee complex analysis, set standards, and ensure quality in statistical modelling, machine learning, and experimental methods. Working closely with senior leaders and multidisciplinary teams, you will translate complex problems into clear, trusted insight that informs priorities and investment decisions. 

Alongside delivery, you will build organisational capability through line management, mentoring and professional leadership. You will act as a trusted advisor on the responsible use of data science and AI, helping embed high standards, sound judgement and confidence in how analytics is used across the organisation. 

For further information and to apply, please visit PHSO website

The Pensions Ombudsman has an exciting opportunity for an Application Support Analyst to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on an 18-month fixed term contract and will receive a competitive salary of £37,500. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

Closing Date: 3 August 2026 at 11:59pm 

The Public Services Ombudsman is looking to recruit a Graduate to the role of Casework Officer to provide a service to members of the public and others who may contact the Ombudsman’s office with complaints or enquiries.  

In the role you will manage a caseload, undertake initial assessments of complaints and exercise the Ombudsman’s delegated authority.  You will use the in house case management system, process complaints and correspondence including straightforward rejections, such as complaints that are clearly outside our jurisdiction.  

To be successful in this role, you will need to demonstrate great telephone and customer service skills, complaint handling capabilities as well as being IT literate and be able to conduct work in Welsh (both oral and written).

This is a hybrid role, where some attendance on a weekly basis is required at our office in Bridgend.

To apply please visit  Casework Officer (Welsh) - Public Services Ombudsman for Wales

Closing date 12 Noon - 5 August 2026

The Pensions Ombudsman has an exciting opportunity for a Deputy Chief Officer in Casework to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary up to £92,916. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 10 August 2026 at 23:59

For further information and how to apply, please visit the The Pensions Ombudsman's Website: Job - GatenbySanderson. 

As an Adjudicator, you will support the delivery of TDS Group dispute resolution activities by considering and adjudicating deposit and other disputes across a range of ADR schemes. You will ensure the independence, fairness and effectiveness of the adjudication process, delivering high-quality decisions within prescribed standards and timeframes. Alongside adjudication, you will engage in the consideration and mediation of disputes via telephone and virtual communication, helping parties reach resolution where appropriate.

Salary - £42,494.30 per annum

For further information and how to apply, please visit: https://www.tdsgroup.uk/adjudicator-4

Are you passionate about the quality of public services in Wales? Would you like to support the Ombudsman in delivering her vision to put things right for users of public services and to drive improvement in those services?

We are seeking to appoint independent member(s) to join our Audit & Risk Assurance Committee (ARAC) or Advisory Panel (the Panel).  These are key appointments to underpin our excellent governance.  You must be committed to providing quality public services and be able to support and challenge the Ombudsman.

You should be able to evidence your ability to influence and engage with organisations and individuals at a senior level to promote good governance and positive change.

You should have good communication and interpersonal skills and ability to interpret complex data. You should have a good understanding of Welsh public services and it would also be desirable for you to have some understanding of the role of the Ombudsman.

We are especially interested in hearing from you if you have expertise/experience in any of the following fields:

• Strategic Leadership & Governance
• IT, Digital & Cyber Security
• Finance, audit or risk management
• Equality, diversity and inclusion.
• Ombudsman sector

To apply please visit Audit & Risk Assurance Committee / Advisory Panel Independent Members - Public Services Ombudsman for Wales

Closing date 12 noon - 7 September 2026