Ombudsman Jobs

The Property Ombudsman is looking to recruit a Resolution Officer.  You will use your excellent analytical ability and emotional intelligence to get to the heart of unresolved disputes between agents and their customers. 

Your role is to achieve appropriate outcomes to disputes, using a telephone-first approach. 

Excellent communication skills, both written and oral, and sound judgment will enable you to draw and share reasonable conclusions to achieve the early resolution of complaints.

With a passion for excellent customer service and standards, you will ensure that the service you provide has the consumer and agents at the heart of our work. The ability to build effective relationships and rapport with consumers and agents to support the resolution of complaints is a crucial element of the role.  

For further information about the role and to apply, please visit the TPO website.

Are you a recent Graduate in Law, Public Administration or similar subject area, or are you completing your studies this year?  Are you a fluent Welsh speaker?  If your answer to these questions is “yes” and you have an interest in public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system, then this role may be for you.

The Public Services Ombudsman for Wales is looking to recruit a Graduate Trainee to undertake a dedicated three year development programme which leads to becoming an Investigation Officer.

For further information about the role and to apply, please visit the PSOW website.

A fantastic opportunity has arisen to work within the Initial Enquiries Team at The Property Ombudsman (TPO) as an Advisor.  Do you have excellent administration skills with a passion for providing a service which put the consumer at the heart of the process? Then they want to hear from you.

You will be at the frontline of delivering a high-quality customer service to consumers and agents, giving information and advice by telephone, email or letter, and recording all initial enquiries received in line with TPO procedures. Using your excellent communication and listening skills you will have a natural ability to explain complex information clearly and signpost to relevant external agencies as required.

For further information about the role and to apply, please visit the TPO website.

An opportunity has arisen to work within the Membership Services Team at The Property Ombudsman (TPO).  Do you have excellent eye for detail with a passion for providing a quality service? Then they want to hear from you.

You will be at the frontline of delivering a high-quality customer service by offering advice and guidance to existing and potential members of their scheme on compliance and membership matters.

This role involves high levels of data entry; therefore, accuracy is a crucial skill required. Day to day you will provide support to agents with the completion of compliance questionnaires and conduct regular audits. A confident communicator you will be comfortable providing feedback on completed surveys and requesting amended evidence in cases of non-compliance. In addition, you will Complete information requests and ad hoc referrals for National Trading Standards (NTSELAT) / Local Trading Standards / the Police by compiling and researching membership & Complaint data.

For further information about the role and to apply, please visit the TPO website.

TDS are looking to expand their team to ensure the services they offer continue to make a difference.  They have a new opportunity within their Adjudication team for an Adjudicator/Ombudsman with a salary from £33,365 per annum, dependent on level of skills and experience.  This is a permanent, remote-based position, with occasional requirements to attend meetings at the Hemel Hempstead office.

For further information about the role and to apply, please visit the TDS website.

The Waterways Ombudsman Scheme deals with complaints about the Canal & River Trust and the Avon Navigation Trust and is seeking to recruit an Ombudsman. The role is part-time and home based. The successful candidate will be responsible for all aspects of the ombudsman scheme, handling complaints from initial enquiry through to resolution, as well as managing relationships with stakeholders. They will also be responsible for all administrative elements of the scheme, such as managing the website, preparing annual reports, record keeping and handling data appropriately.  

The job involves working flexibly around four to five days over a month for a daily rate of pay. For more information about the role and the scheme please visit the news page of the website at www.waterways-ombudsman.org 

We are aiming for a July 2024 start date to allow a crossover period for training.  

To apply

Please submit a CV and a letter of application outlining how you believe you meet the requirements of the role to enquiries@waterways-ombudsman.org by 5 May 2024. 

Applications should be marked Waterways Ombudsman. First and second stage virtual interviews will be held by the Waterways Ombudsman Committee from mid to late May with a view to final appointment soon after.

Are you passionate about public services in Wales and do you have a proven track record of developing and using data analytics to provide insight to support and guide an organisation’s work and/or priorities?

The Public Services Ombudsman for Wales (PSOW) is looking to recruit a Lead Data Officer, a new role, to lead and oversee all of the data captured across the Organisation and lead data analysis using that data and data from external sources.  The Lead Data Officer is responsible for the development and delivery of a Data Strategy and data analytics programme for PSOW systems and will work with staff across the organisation to understand the data we gather, improve the consistency and also relevance of data collected and use data analysis tool and techniques to provide insight to guide the work of the office.  The data gathered will inform our thematic reports and our Own Initiative Investigations. 

For further information about the role and to apply, please visit the PSOW website.

Passionate about making a difference?

The Parliamentary and Health Service Ombudsman (PHSO) are an organisation driven by a passion to make a difference to public services.

As the People & Talent Administrator you will:

• assist in the delivery of an efficient and effective People & Talent service, providing a range of administration duties and support within the PAT Shared Service Team
• be the first point of contact for the PAT Team, providing a professional and customer focused service dealing with both internal and external customers whilst building and maintaining effective relationships
• provide administrative support on key processes including recruitment, onboarding, the employee lifecycle, learning and development and equality, diversity and inclusion (EDI), in a timely, accurate and efficient manner.

For further information about the role and to apply, please visit the PHSO website.

LGSCO are looking to recruit an Investigator.  If you want to make a difference and have the perspective LGSCO are looking for, please get in touch.

Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO by the public. This covers failings in services by local authorities, and social care providers. LGSCO's investigators look at complaints about most services organisations within their remit offer, with a large proportion of their work involving complaints about children’s services and special educational needs.

For further information about the role and to apply, please visit the LGSCO website.