Ombudsman Jobs

The Armed Forces Commissioner (AFC) provides independent oversight of the welfare of Service personnel and their families and of the Armed Forces Service Complaints system. The Commissioner is responsible for investigating the most serious and sensitive matters affecting Service life and for driving systemic improvement through independent scrutiny, reporting and recommendations. 

The AFC is a statutory Crown appointment, independent of the Ministry of Defence (MOD) and the Armed Forces, made on the recommendation of the Secretary of State for Defence. The Commissioner reports directly to Parliament and plays a central role in holding Defence to account for the fairness, effectiveness and credibility of its treatment of Service personnel and their families. 

The role incorporates the statutory functions previously undertaken by the Service Complaints Ombudsman for the Armed Forces (SCOAF), bringing together service complaints oversight with wider powers to examine and report on matters affecting Service welfare, culture and conditions of service. 

The Armed Forces Commissioner will deliver the following outputs: 

·       Investigations: 

o   Independent investigations into welfare matters, with findings that identify root causes, systemic themes, risks and improvement opportunities. 

·       Oversight: 

o   Robust oversight of Service Complaints, including admissibility reviews, undue delay applications, maladministration investigations and final complaint reviews. 

·       Reporting: 

o   Annual reporting to Parliament on the Service Complaints system, including the Commissioner’s activity, findings and recommendations. 

o   Thematic reports on significant or recurring welfare issues for Parliament, Defence, Service communities and the wider public. 

·       Evidence-based assessments and recommendations: 

o   A stronger evidence base on Service welfare issues, informed by outreach, complaints insight, site visits, stakeholder input and thematic analysis. 

o   Evidence-based recommendations to improve policy, practice, culture, accountability and outcomes for Service personnel and families. 

·       Public awareness and continuous improvement: 

o   Clearer public and Parliamentary understanding of Service welfare issues, including systemic barriers, recurring concerns and gaps in existing arrangements. 

o   Constructive engagement with stakeholders to support scrutiny, learning and follow-up action while preserving statutory independence.

Application deadline: 10am on 9 November 2026

For further information and how to apply, please visit; Appointment details – Armed Forces Commissioner – Apply for a public appointment – GOV.UK

Our People team is developing and changing how we deliver our learning, organisational development and workforce capability across the organisation. This role is part of that wider investment in how we support and develop our people and will be part of our people leadership team. 

As Learning and Development Manager, you will report into the Assistant Director of People and lead our approach to learning and development across the organisation. You will have the opportunity to put your stamp on the role to develop, shape and challenge how we maximise the impact of learning across the organisation. The focus is on helping colleagues build the skills and knowledge they need to do their best work using a range of learning interventions, while making sure it supports our wider priorities in a planned way that links to our workforce plan.

Working closely with the wider people team, senior leaders and colleagues across the organisation, the role will identify development needs and turn them into clear learning priorities and practical solutions. This includes leading the development of and overseeing learning programmes, budgets and external providers, with a focus on quality and value for money.

Leading and supporting the learning and development team is also an important part of the role. Feedback and data will be used to understand what is working well and where improvements can be made. This is a chance to shape learning and development across the organisation and help our people continue to grow.

Closing Date: 15 November 2026  

For further information and to apply please visit: Public Service Ombudsman Jobs

About the role

Our People team is developing and changing how we deliver our learning, organisational development and workforce capability across the organisation. This role is part of that wider investment in how we support and develop our people and will be part of our people leadership team.

The Organisation Development Partner is a new role, and you will report into the Assistant Director of People to lead the introduction and development of OD capability within the organisation. You will have the opportunity to be creative and put your stamp on how we do things by playing an important role in shaping how we develop our organisation, our people and our culture. The role will help make sure we have the behaviours, skills, leadership and workforce needed to deliver our priorities.

Working closely with the wider people team, senior leaders and colleagues across the organisation, you will turn priorities into practical approaches to workforce planning, organisation design, engagement, culture and talent development. Data and insight will help identify where change is needed and what will make the biggest difference

Building strong relationships will be central to the role. You will work across the People team and with leaders and change teams to support organisational change and strengthen our future capability. This includes helping to shape career pathways, succession planning, leadership, culture and employee engagement.

What we are looking for:

• proven experience of leading organisation development, culture change and/ or organisational effectiveness activities that have driven meaningful impact
• experience of developing and delivering a strategic workforce plan including the ability to advise and influence senior leaders.
• excellent communication skills, including the ability to present information and tell compelling stories to build senior management engagement around a range of people activity.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Closing Date: 16 November 2026

For further information and to apply please visit: Public Service Ombudsman Jobs

Salary                              £51,885.33– £57,496.54 (all offers will be made at £51,885.33 and are based on 35 hours per week)

Closing date                   Midnight on Monday 16 November

Location                         Hybrid (Office is based in central Edinburgh)

Pattern                           Full time role - 35 hours per week, Monday to Friday with flexibility to consider 28 hours over 4 days (0.8 FTE)

Help shape our voice, strengthen our profile and make sure our communications have impact.

We are an equal opportunities employer and we’re open on both professional and work experience. We want to build a diverse team, so would positively encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.

The role

We’re looking for an experienced Communications Manager to lead our strategic communications and help shape how we tell our story.

This is a varied and influential role, combining strategic thinking with hands-on delivery. You’ll develop and deliver our communications strategy, strengthen our organisational narrative and ensure our communications are clear, consistent, accessible and focused on the needs of our audiences.

You’ll work across the organisation, providing trusted communications advice to senior colleagues and our Board, helping us manage our reputation and ensuring our work, priorities and impact are communicated effectively.

This is a role for someone who can see the bigger picture, turn strategy into action and isn’t afraid to get stuck into the delivery too.

What you’ll be doing

As our Communications Manager, you’ll:

• develop and deliver our communications strategy, ensuring it supports our wider organisational objectives

• shape and maintain a clear and consistent organisational voice and narrative

• provide strategic communications advice to senior colleagues and the Board

• lead communications planning for key organisational priorities, projects and campaigns

• lead the development of corporate publications, including annual reports and other key publications

• oversee media relations, including press releases, public statements and responses to media enquiries

• create and oversee clear, engaging content for a range of audiences and channels

• help ensure our website and digital communications are current, accessible and user-focused

• champion plain English, accessibility and inclusive communications

• support effective communication with stakeholders and wider audiences

• manage relationships with external communications, design and digital suppliers

• monitor the effectiveness of our communications and use insight to continually improve our approach.

   

What we’re looking for

We’re looking for someone who can combine strong communications expertise with strategic thinking, sound judgement and excellent writing skills.

You’ll be able to take complex information and turn it into clear, accessible and engaging communications, adapting your approach for different audiences and channels.

You’ll bring:

• experience of developing and delivering effective communications strategies

• excellent writing, editing and proofreading skills

• sound judgement when dealing with reputation, messaging and sensitive communications

• confidence in advising and constructively challenging senior colleagues

• experience of corporate and external communications

• an understanding of media relations and reputation management

• a strong commitment to plain English and accessible communication

• excellent planning and organisational skills, with the ability to manage competing priorities and deadlines

• strong relationship-building and influencing skills

• a creative and proactive approach, with a willingness to challenge how things have always been done and look for better ways of communicating.

Most importantly, you’ll understand that good communication isn’t simply about getting information out. 

It’s about understanding your audience and making sure what we say is clear, useful and has impact.

To apply for this role, please click on the link below and submit your basic details through our online application form.

We will then email you a link to submit your CV and a covering letter explaining why you are interested in the role and what you will bring to it (a maximum of 300 words) by midnight on 16 November 2026.  Candidates will be invited to an in-person interview in Edinburgh on either 4 or 7 December 2026.  Candidates will also be emailed an exercise with their invitation to interview to be returned by 2 December 2026. 

Please note if your application is unsuccessful at the assessment sifting stage, the SLCC cannot provide feedback on applications.

For further information and how to apply please see Communications Manager | Scottish Legal Complaints Commission

Summary of the role

It’s an exciting time to join the Operations Team at the Legal Ombudsman (LeO).

The Operations Management Team is looking for an enthusiastic and motivated Team Leader to join the team and play a key role in delivering an excellent service to our customers. This is an opportunity to lead, inspire and develop a team of engaged and capable colleagues, ensuring they deliver the highest standards of customer service when handling complaints.

The Board, Executive and wider management team are committed to delivering a high-quality, efficient and effective service to our customers. If you enjoy leading people, thrive on a challenge and are passionate about developing others to achieve their full potential, then we would love to hear from you!

This is a key role within the Operations Team, where you will be responsible for leading and managing a team to deliver against agreed performance standards and organisational objectives. You will oversee all aspects of the team's workload, monitor and analyse operational performance, maintain quality standards and identify opportunities for continuous improvement. You will also work closely with the wider Operations Management Team and colleagues across the organisation to improve service delivery and enhance the customer experience.

As a Team Leader, you will be a first point of contact for your team, providing guidance, support and advice on business processes. You will foster a positive and inclusive team environment, embedding a strong coaching and learning culture, identifying development needs and supporting colleagues to improve their performance. You will also work collaboratively with the People & Culture team to address performance, behavioural and conduct matters, while recognising and celebrating individual and team achievements.

The ideal candidate will have experience of working in a customer service environment, with a proven ability to lead, motivate and support colleagues to achieve objectives. You will be confident in monitoring performance, providing constructive feedback and coaching, and will have the ability to quickly understand complex information and advise others on the appropriate approach.

With excellent communication and interpersonal skills, a collaborative approach and a passion for delivering outstanding customer service, you will play an important role in building a high-performing team and helping the Legal Ombudsman achieve its operational objectives.

Closing Date for applications: Friday 20^th November 2026 at 5pm

For further information and how to apply. please visit: Team Leader | The Legal Ombudsman Careers

About the role

Our People team is developing as we strengthen our approach to learning, organisational development and workforce capability. We are looking for two Trainers to join our in-house training team which will deliver training across a range of topics such as casework, digital skills and management development training. 

As a Trainer, you will design and deliver sessions that helps our people build their skills and confidence. An important part of this role is delivering training directly to groups of colleagues, both face-to-face and online. You will need to be comfortable presenting, facilitating sessions and developing and giving feedback to others in an engaging and supportive way.

You will be creative in how you approach training and will be able to create practical learning for different audiences and adapt your approach to meet different learner needs. You will also work with colleagues and subject matter experts to understand learning needs and develop the right solutions.

As training delivery is a core part of the role, the recruitment process will include a practical exercise where you will be asked to deliver a short training session.

What we are looking for:

• experience of facilitating learning across a range of formats, including face-to-face and digital delivery
• experience of designing and delivering learning and development activity
• experience of working with stakeholders and subject matter experts to support effective learning solutions/collaborative approach to working with colleagues to develop and improve learning solutions   
• experience of managing own workload including working collaboratively with others and managing own deliverables.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply. 

Closing Date: 22 November 2026

For further information and to apply please visit: Public Service Ombudsman Jobs