Ombudsman Jobs

The Head of Cyber Security has an important role in protecting our digital services, cloud platforms, systems and sensitive data. The focus is on making sure cyber risks are understood and managed while supporting the secure delivery of digital services. The postholder will be the organisation’s Chief Information Security Officer (CISO).

Covering both strategy and day-to-day security, the work includes setting our cyber security approach, overseeing security operations and responding to significant incidents. It also involves managing vulnerabilities, reviewing security controls and making sure security is considered when new services and systems are developed.

Working closely with colleagues across architecture, engineering, product and delivery is an important part of the role. There is also responsibility for developing our cyber security capability, supporting good security practice across the organisation and providing clear advice to senior leaders.

Closing Date: 04 November 2026  

For further information and to apply please visit: Public Service Ombudsman Jobs

As part of the expansion of the OA team, the Communications Manager role has been revamped, alongside the newly created Office Manager role and the soon to be recruited Director of Member Services, to ensure greater organisational resilience. Initially the Communications Manager will report to the Chief Executive, and then to the Director of Member Services once they are in post.
 

The Communications Manager will lead on all aspects of the OA’s communications activity, both with the OA’s Members and with external stakeholders.

Key responsibilities for the role
1.  Review the OA’s existing communication and public affairs activities to ensure effective sharing of insights on developments in policy, administrative justice, and complaint handling.
2.  Build awareness and authority of the OA and the sector more broadly. Deal with media enquiries and develop relationships with relevant external stakeholders, including journalists, writing press releases and pitching stories, utilising headline statistics and ‘stories’ from OA Members in order to demonstrate benefit and impact of the sector.
3.  Commission, create, and manage content on OA’s website and social media channels, including external facing OA News blog, internal OA Newsletter, the OA’s Podcast, and promoting the annual OA Conference, ensuring brand consistency throughout.
4.  Plan and lead activities for the annual OmbudsDay, in conjunction with the OA Comms Network.
5.  Source and secure opportunities for the Chief Executive to inform and influence stakeholders, drafting articles, presentations, and speeches.
6.  Lead on the drafting and production of corporate reports and documents, including the Annual Report and ‘Guides’ to ombudsman offices.
7.  Respond to enquiries from the public.
8.  Ensure all communication outputs are accessible and compliant with equalities legislation and best practice.
9.  Monitor and evaluate communications outcomes such as website usage and media coverage.
10.  Any other reasonable public affairs and communications duties as required.

Hours / place of work 

The role is part-time, 17.5 hours per week (excluding lunch breaks). The role is fully home working, with some travel required during the year as set out below:
➢ Annual Conference: The location of the OA’s Annual Conference rotates around the UK and Ireland. Attendance at the three-day event, which takes place in June, is required.
➢ Engagement with members: Most engagement with members takes place via online meetings, reflecting modern working practices. Sporadically there may also be opportunities, or the necessity, for face-to-face meetings across the UK and Ireland, and occasionally in the British Crown Dependencies or the British Overseas Territories.
➢ Team activities: As a fully remote organisation, the OA’s staff are currently spread across the UK. As part of team activities travel will be required on occasion.
➢ Stakeholder engagement: Travel may be required for ad-hoc stakeholder events.
 

Offer:
o Salary of £50,000 pro rata (0.5 FTE)
o Home working (or current office if on secondment)
o 25 days of annual leave, plus Bank Holidays, and additional 1.5 days over Christmas / New Year shutdown period (pro rata).
o Nest Pension Scheme, with 8.3% employer contribution, calculated on full salary.
o Group medical insurance, including optical and dental coverage, and Employee Assistance programme.
3. Person specification

Essential
1) Demonstrable communications experience, including media handling and reputation management.
2) Excellent written skills, including the ability to tailor messages for different audiences and channels as well as communicate complex information in a clear, engaging way.
3) Excellent interpersonal skills and the ability to build strong and effective relationships internally and externally.
4) Meticulous attention to detail and excellent proofreading abilities.
5) A good understanding of social media platforms, with practical experience of using them for corporate communication.
6) Ability to operate as part of a small team and comfortable with operating by themselves and on their own initiative.

Desirable: In addition to the above, experience of working for a membership body, professional association, or similar organisation would be beneficial but is not essential, as would knowledge of ombudsman schemes or social and consumer rights.

4. Selection process
Please submit your CV and a covering letter, setting out how you meet the essential criteria for the role. Covering letters should be a maximum of two sides. Applications should be submitted to donal.galligan@ombudsmanassociation.org

If you have any further questions about the role please get in touch. I am available for an informal discussion w/c 12 October and w/c 26 October.

Applications will be reviewed on a rolling basis. Early submission is strongly encouraged, and in any case should be received by 12:00 on 5 November 2026.

Candidates who demonstrate that they meet the essential criteria will be invited to attend an online interview. Interviews are envisaged to take place c.18-20 November, but may take place sooner if suitable candidates are identified before the advertised closing date. Further details will be provided to candidates invited for interview.

For further information on the role and responsibilities, as well as on the OA itself, please visit: Comms Manager - Candidate Information - 2026.pdf

Summary of the role

 It’s an exciting time to join the Programme Management & Assurance team as we continue to deliver complex projects that support the organisation’s strategic priorities and drive meaningful change.

This is a key role within the project delivery function, responsible for leading projects from initiation and planning through to delivery and successful handover into business-as-usual. You will work closely with colleagues, senior stakeholders, suppliers, and partners to ensure projects are well governed, effectively managed, and delivered within agreed timescales, budgets, and tolerances.

You will be responsible for developing clear project plans and documentation, managing risks, issues, dependencies, resources, and budgets, and providing accurate and timely reporting to support effective decision-making. You will also lead project governance, including Project Control Boards and project gates, ensuring appropriate approvals and escalation throughout the project lifecycle.

The ideal candidate will have proven experience of managing projects end-to-end and be confident working in a complex and changing environment. You will have strong organisational, communication, and stakeholder management skills, with the ability to influence others, manage competing priorities, and provide clear and constructive challenge when required.

You will also have the opportunity to contribute to continuous improvement across project and programme delivery by sharing good practice, capturing lessons learned, and providing insight and recommendations that support organisational decision-making and prioritisation. If you are proactive, collaborative, resilient, and passionate about delivering successful outcomes, we would love to hear from you.

Closing Date for applications: Thursday 5^th November 2026 - Midday

For further information and to apply please visit: Project Manager | The Legal Ombudsman Careers

Main purpose of job

To undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly by a public body. The postholder will be required to prepare detailed written reports.

Job type: Permanent
Location: Progressive House, Belfast | Salary: £41,177 to £44,253
Quantity of Posts Available: 3

Job Related documents

Candidate Information Booklet - IO Role

Closing Date: Friday 6 November 2026 at 12.00 noon 

The vacancy is now live on GetGotJobs and can be accessed via the link below: https://nipso.getgotjobs.co.uk/registerJob/c3613ecb-cfbb-513f-4c76-a5d7e099208a

We are seeking a dedicated and customer-focused Initial Enquiries Advisor to join our team. As the first point of contact for all incoming enquiries to TPO, you will play a crucial role in delivering high-quality customer service. Your primary responsibility will be to provide advice, guidance, and signposting to consumers and agents, helping them navigate TPO procedures effectively.

Closing Date for applications: Friday 6^th November @ 4pm 

For further information please visit: Job Vacancy: Data Protection Administrator | The Property Ombudsman

Help Shape Good Governance at the SLCC

The Scottish Legal Complaints Commission (SLCC) is the independent body responsible for handling complaints about legal practitioners in Scotland and providing oversight of the relevant regulatory bodies. We play an important role in maintaining public confidence in legal services and the sector as a whole and are preparing for significant change as we implement the reforms brought in by the Regulation of Legal Services (Scotland) Act 2025

We are looking to appoint an Independent External Member to join our Audit & Risk Committee.

This is an opportunity to bring your expertise, insight and independent perspective to support our Board in overseeing governance, risk management, financial stewardship and organisational assurance.

About the Role

The Audit & Risk Committee supports our Board by providing scrutiny, challenge and assurance across a wide range of areas including:

• Governance and accountability
• Risk management and internal control
• Financial reporting and stewardship of levy income and public funds
• Internal and external audit
• Cyber security and information governance
• Business continuity and organisational resilience
• Fraud prevention and whistleblowing
• Health and safety assurance
• Compliance with statutory and regulatory requirements

As an Independent External Member, you will contribute to Committee discussions, review reports and assurance information, ask constructive questions and help the Board gain confidence that risks are being effectively managed and that appropriate controls are in place.

For further information about the role please visit:Independent External Member, Audit & Risk Committee | Scottish Legal Complaints Commission

The Armed Forces Commissioner (AFC) provides independent oversight of the welfare of Service personnel and their families and of the Armed Forces Service Complaints system. The Commissioner is responsible for investigating the most serious and sensitive matters affecting Service life and for driving systemic improvement through independent scrutiny, reporting and recommendations. 

The AFC is a statutory Crown appointment, independent of the Ministry of Defence (MOD) and the Armed Forces, made on the recommendation of the Secretary of State for Defence. The Commissioner reports directly to Parliament and plays a central role in holding Defence to account for the fairness, effectiveness and credibility of its treatment of Service personnel and their families. 

The role incorporates the statutory functions previously undertaken by the Service Complaints Ombudsman for the Armed Forces (SCOAF), bringing together service complaints oversight with wider powers to examine and report on matters affecting Service welfare, culture and conditions of service. 

The Armed Forces Commissioner will deliver the following outputs: 

·       Investigations: 

o   Independent investigations into welfare matters, with findings that identify root causes, systemic themes, risks and improvement opportunities. 

·       Oversight: 

o   Robust oversight of Service Complaints, including admissibility reviews, undue delay applications, maladministration investigations and final complaint reviews. 

·       Reporting: 

o   Annual reporting to Parliament on the Service Complaints system, including the Commissioner’s activity, findings and recommendations. 

o   Thematic reports on significant or recurring welfare issues for Parliament, Defence, Service communities and the wider public. 

·       Evidence-based assessments and recommendations: 

o   A stronger evidence base on Service welfare issues, informed by outreach, complaints insight, site visits, stakeholder input and thematic analysis. 

o   Evidence-based recommendations to improve policy, practice, culture, accountability and outcomes for Service personnel and families. 

·       Public awareness and continuous improvement: 

o   Clearer public and Parliamentary understanding of Service welfare issues, including systemic barriers, recurring concerns and gaps in existing arrangements. 

o   Constructive engagement with stakeholders to support scrutiny, learning and follow-up action while preserving statutory independence.

Application deadline: 10am on 9 November 2026

For further information and how to apply, please visit; Appointment details – Armed Forces Commissioner – Apply for a public appointment – GOV.UK

Job Title:                                       Director of Member Services [3-year fixed term]

Location:                                       Home Working (or current office if on secondment)

Pay Grade:                                    £60,000 - £65,000

Role status:                                  3-year fixed term, Full-time

Hours of Work:                           35 hours per week

Reports to:                                     Chief Executive

Line management of:               Communications Manager; Office Manager

Key Relationships:                     Chief Executive; OA Chair; Board; OA Members.

This is an exciting opportunity to help grow the Ombudsman Association (OA) and ensure it continues to deliver for members over the next decade, at a time when our influence with external stakeholders and activities are expanding. 

This newly created 3-year fixed term role is accountable to the Chief Executive and will work with him to deliver the OA’s business plan and strategic objectives, taking lead responsibility for the development and delivery of the OA’s member services. This will include supporting the development and maintenance of the Networks and delivery of high-quality services for members, co-ordinating the re-validation of members, and ensuring greater organisational resilience through the development of funding and revenue generation. They will have line management responsibility for the two other staff members; the Communications Manager and the Office Manager. 

We are a fully remote organisation with most of our business support services outsourced, including both ICT support and accounting.

Key responsibilities for the role

1. Support the Chief Executive in delivering the OA’s business plan and strategic objectives, deputising for them in their absence.
2. Operational responsibility for developing and growing members’ services to promote sharing of good practice, including supporting current Network groups to remain relevant and vibrant for members, developing mechanisms for identifying and connecting with members needs, and developing new Networks or Working Groups when appropriate. 
3. Develop and grow the use of the OA Community as a vibrant hub for OA members to engage on key issues and as a means of ensuring the OA is connected and delivering for members. 
4. Plan, organise, and deliver the OA’s Annual Conference ensuring it is successful both financially and strategically. Liaising with the Chief Executive, agree the conference theme and organise the programme including keynote speakers, breakout sessions, registration, and evaluation. 
5. Ensure the efficient and timely delivery of the re-validation programme of OA Members. Support the Validation Committee in their programme of work and ensure the co-ordination of applications, reports, and papers for Committee meetings. Engage with members in the re-validation process providing advice and support. 
6. Undertake a review of the OA’s current funding and revenue generation and, where appropriate, develop and deliver new streams to ensure a more sustainable organisation moving forward. 
7. Support and manage OA staff, providing appropriate support and supervision in line with OA policies and procedures. Agree and supervise a work programme with clear objectives for each staff member to deliver the OA’s business plan and objectives. 
8. Any other reasonable duties as required.   

Person Specification

Essential 

1. Proven track record in a senior leadership or operational management role within a membership body, professional association, or similar organisation.
2. Excellent interpersonal skills and the ability to build strong and effective relationships internally and externally. 
3. Demonstrable success in directly managing, mentoring, and driving performance within small teams.
4. Ability to switch seamlessly between high-level strategy and hands-on delivery.
5. Experience and understanding of income generation. 
6. Proven experience in budget formulation, financial forecasting, and resource allocation.

Desirable: In addition to the above, experience or understanding of ombudsman schemes, complaint handling landscapes, or social and consumer rights would be beneficial but is not essential.

For more information go to: Director of Member Services (FTC) - MemberWise Jobs

Our People team is developing and changing how we deliver our learning, organisational development and workforce capability across the organisation. This role is part of that wider investment in how we support and develop our people and will be part of our people leadership team. 

As Learning and Development Manager, you will report into the Assistant Director of People and lead our approach to learning and development across the organisation. You will have the opportunity to put your stamp on the role to develop, shape and challenge how we maximise the impact of learning across the organisation. The focus is on helping colleagues build the skills and knowledge they need to do their best work using a range of learning interventions, while making sure it supports our wider priorities in a planned way that links to our workforce plan.

Working closely with the wider people team, senior leaders and colleagues across the organisation, the role will identify development needs and turn them into clear learning priorities and practical solutions. This includes leading the development of and overseeing learning programmes, budgets and external providers, with a focus on quality and value for money.

Leading and supporting the learning and development team is also an important part of the role. Feedback and data will be used to understand what is working well and where improvements can be made. This is a chance to shape learning and development across the organisation and help our people continue to grow.

Closing Date: 15 November 2026  

For further information and to apply please visit: Public Service Ombudsman Jobs

About the role

Our People team is developing and changing how we deliver our learning, organisational development and workforce capability across the organisation. This role is part of that wider investment in how we support and develop our people and will be part of our people leadership team.

The Organisation Development Partner is a new role, and you will report into the Assistant Director of People to lead the introduction and development of OD capability within the organisation. You will have the opportunity to be creative and put your stamp on how we do things by playing an important role in shaping how we develop our organisation, our people and our culture. The role will help make sure we have the behaviours, skills, leadership and workforce needed to deliver our priorities.

Working closely with the wider people team, senior leaders and colleagues across the organisation, you will turn priorities into practical approaches to workforce planning, organisation design, engagement, culture and talent development. Data and insight will help identify where change is needed and what will make the biggest difference

Building strong relationships will be central to the role. You will work across the People team and with leaders and change teams to support organisational change and strengthen our future capability. This includes helping to shape career pathways, succession planning, leadership, culture and employee engagement.

What we are looking for:

• proven experience of leading organisation development, culture change and/ or organisational effectiveness activities that have driven meaningful impact
• experience of developing and delivering a strategic workforce plan including the ability to advise and influence senior leaders.
• excellent communication skills, including the ability to present information and tell compelling stories to build senior management engagement around a range of people activity.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Closing Date: 16 November 2026

For further information and to apply please visit: Public Service Ombudsman Jobs

About the role

Our People team is developing as we strengthen our approach to learning, organisational development and workforce capability. We are looking for two Trainers to join our in-house training team which will deliver training across a range of topics such as casework, digital skills and management development training. 

As a Trainer, you will design and deliver sessions that helps our people build their skills and confidence. An important part of this role is delivering training directly to groups of colleagues, both face-to-face and online. You will need to be comfortable presenting, facilitating sessions and developing and giving feedback to others in an engaging and supportive way.

You will be creative in how you approach training and will be able to create practical learning for different audiences and adapt your approach to meet different learner needs. You will also work with colleagues and subject matter experts to understand learning needs and develop the right solutions.

As training delivery is a core part of the role, the recruitment process will include a practical exercise where you will be asked to deliver a short training session.

What we are looking for:

• experience of facilitating learning across a range of formats, including face-to-face and digital delivery
• experience of designing and delivering learning and development activity
• experience of working with stakeholders and subject matter experts to support effective learning solutions/collaborative approach to working with colleagues to develop and improve learning solutions   
• experience of managing own workload including working collaboratively with others and managing own deliverables.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply. 

Closing Date: 22 November 2026

For further information and to apply please visit: Public Service Ombudsman Jobs