Ombudsman Jobs

The Case-handler will work as part of the Assessment & Resolution Team which is a lively and collaborative casework environment. The Case-handler conducts the initial assessment process for complaints. The Case-handler also conducts reviews of individual complaints and drafts and issue Complaint Outcomes. Personal interaction by phone with students and providers is a key part of the role.

Application is via applied and there is an apply link from our website: Recruitment - Case-handler - OIAHE

The closing date for applications is 27th May at 10:00am.

We expect interviews to take place week commencing 22nd June.

 This role is a permanent, full-time opportunity for a Customer Service Advisor to join our NHOS team. This role can be based at any of our TDS offices in Glasgow, Northern Ireland or Hemel Hempstead, (minimum two days per week in the office). 

Salary - £24,945.96 - £26,542.43 per annum, depending on location.

Closing Date for applications – Friday 29^th May 2026

For further information and how to apply, please visit the NHOS/TDS website: www.tdsgroup.uk/nhos-customer-service-advisor

The Northern Ireland Public Services Ombudsman (NIPSO) has a recruitment opportunity for Team Managers. 

Reporting to the relevant Directors, the post holder will be responsible for managing the casework, staff and performance within their team.

As the lead of a team of investigative/casework staff, the post holder will ensure that organisational standards and targets for the team are met and provide high quality, technical advice, advice on jurisdiction, investigation strategy and case direction advice on a range of assessments/investigations within the jurisdiction of NIPSO.

The post holder will also act as part of the relevant service leadership team to develop and implement changes to the way we work and drive continuous improvement.

The closing date for applications is Monday 1 June 2026 at 12 noon. 

Find out more and how to apply here. 

We are looking for an External Reviewer to play a key independent assurance role in how we handle complaints about our own service. This is a rare opportunity to use your experience at a strategic level, working with a small time commitment but genuine influence.  Twice a year, usually in February and August, you will review a sample of around 10 complaints made about our service, assessing how we dealt with each complaint against four straightforward standards: timeliness, scope, reasonableness and clarity.

You'll bring senior-level experience from the public sector, including any gained through research. This is likely to be focused on complaints handling, regulation, inspection, performance improvement or a related field.  You don't need to have worked in an ombudsman organisation before - what matters most is your professional judgement and your commitment to public sector accountability and improvement.

Closing date: 9am Monday 8 June

For further information and how to apply, please visit the LGSCO website.

The Pensions Ombudsman has an exciting opportunity for a number of Lawyers to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £69,398 rising to  £74,862 upon successful completion of probation.. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Please visit The Pensions Ombudsman website for more information.