Ombudsman Jobs

 This role is a permanent, full-time opportunity for a Customer Service Advisor to join our NHOS team. This role can be based at any of our TDS offices in Glasgow, Northern Ireland or Hemel Hempstead, (minimum two days per week in the office). 

Salary - £24,945.96 - £26,542.43 per annum, depending on location.

Closing Date for applications – Friday 29^th May 2026

For further information and how to apply, please visit the NHOS/TDS website: www.tdsgroup.uk/nhos-customer-service-advisor

The Northern Ireland Public Services Ombudsman (NIPSO) has a recruitment opportunity for Team Managers. 

Reporting to the relevant Directors, the post holder will be responsible for managing the casework, staff and performance within their team.

As the lead of a team of investigative/casework staff, the post holder will ensure that organisational standards and targets for the team are met and provide high quality, technical advice, advice on jurisdiction, investigation strategy and case direction advice on a range of assessments/investigations within the jurisdiction of NIPSO.

The post holder will also act as part of the relevant service leadership team to develop and implement changes to the way we work and drive continuous improvement.

The closing date for applications is Monday 1 June 2026 at 12 noon. 

Find out more and how to apply here. 

We are looking for an External Reviewer to play a key independent assurance role in how we handle complaints about our own service. This is a rare opportunity to use your experience at a strategic level, working with a small time commitment but genuine influence.  Twice a year, usually in February and August, you will review a sample of around 10 complaints made about our service, assessing how we dealt with each complaint against four straightforward standards: timeliness, scope, reasonableness and clarity.

You'll bring senior-level experience from the public sector, including any gained through research. This is likely to be focused on complaints handling, regulation, inspection, performance improvement or a related field.  You don't need to have worked in an ombudsman organisation before - what matters most is your professional judgement and your commitment to public sector accountability and improvement.

Closing date: 9am Monday 8 June

For further information and how to apply, please visit the LGSCO website.

As a Product Manager, you will be responsible for a digital product or service from idea through to live use and improvement. You will decide what gets built, when and why, based on evidence, user needs and organisational priorities. 

You will work closely with people across the organisation, building strong relationships with colleagues in delivery, design, engineering, operations and policy. You will get to know a wide range of stakeholders, understand different perspectives and bring these together to shape the right approach. 

This role suits someone who enjoys working with others, is comfortable making decisions and can work through uncertainty. You will need to be confident explaining your thinking and helping others understand the direction of the product. 

For further information and how to apply please visit the PHSO website: Job Search

As a Lead Product Manager in our Digital team, you will play a central role in shaping how product management works across PHSO at a pivotal point in our digital transformation. 

You will define and drive product vision and strategy across key service areas, ensuring our products deliver meaningful outcomes for users and the organisation. Working closely with senior stakeholders, you will align priorities, set direction and guide decision-making in complex and evolving contexts. 

This role goes beyond managing individual products. You will help establish and mature product management practice across the organisation, introducing clear approaches to discovery, prioritisation and delivery, and supporting teams to move towards more outcome-led ways of working. 

You will also lead, coach and mentor Product Managers and multidisciplinary teams, helping to build confidence, capability and consistency in how product decisions are made. 

This is a unique opportunity to shape the future of product delivery at PHSO, influencing how services are designed, delivered and continuously improved. 

For further information and how to apply please visit the PHSO website: Job Search

As a member of the Dispute Resolution Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.

You’ll manage a caseload of mid-to-high complexity disputes between consumers and accredited automotive businesses, assessing evidence, applying consumer and contract law, and reaching clear, impartial decisions. You’ll communicate those decisions professionally to both parties and keep your cases moving at pace.

For further information and how to apply, please visit The Motor Ombudsman website: https://www.themotorombudsman.org/about-us/careers/

• Salary £33,600
• Closing Date for applications: 11 June 2026

As a member of the Dispute Resolution Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.

This is a fast-paced, system-heavy, front-line case administration role requiring strong IT confidence, attention to detail, independent caseload management and professional communication skills.

You will manage your own caseload from submission through to case preparation, progression and handover where required - triaging cases, gathering evidence, making introduction calls and ensuring everything progresses in line with our service levels. You will be trusted to manage your caseload independently whilst following clear processes and service levels.

For further information and how to apply, please visit The Motor Ombudsman website: https://www.themotorombudsman.org/about-us/careers/

• Salary £26,500
• Closing Date for applications: 11 June 2026

The Pensions Ombudsman has an exciting opportunity for a number of Lawyers to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £69,398 rising to  £74,862 upon successful completion of probation.. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Please visit The Pensions Ombudsman website for more information.