Ombudsman Jobs

This role is a permanent, full-time opportunity for a Business Support Officer to join our NHOS team, which can be based at either our Hemel Hempstead or Glasgow office with hybrid working (minimum two days per week in the office). 

Salary - £28,000 - £31,000 per annum, depending on location.

For further information and how to apply, please visit: www.tdsgroup.uk/business-support-officer

This is a permanent, full-time opportunity for an Investigator to join our NHOS team. The role can be based at any of our offices in Hemel Hempstead, Glasgow, or Belfast, with hybrid working requiring a minimum of two days per week in the office.

Salary - £30,930.90 - £34,499.85 per annum, depending on location.

For further information and how to apply please visit: https://www.tdsgroup.uk/investigator-3

The Pensions Ombudsman has an exciting opportunity for a H and L&D Officer to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

For further information and how to apply, please visit The Pensions Ombudsman website for more information.

At the Parliamentary and Health Service Ombudsman (PHSO), we make final decisions on complaints about UK Government departments and the NHS in England, and our findings don’t just resolve individual cases, they help drive wider improvements across public services. For a solicitor, this is work with purpose, visibility and influence.

You will be advising on complex, often sensitive matters that go to the heart of fairness, independence and good administration. Our Legal team plays a central role in supporting high‑quality decision‑making, managing litigation, and helping colleagues across the organisation understand and manage legal risk. 

If you’re looking for a legal role with real variety and challenge, this is an organisation where you can make a meaningful contribution.

You will be based in either our Manchester or London offices, depending on your location with some travel expected between offices occasionally. 

For further information and how to apply, please visit the PHSO website. 

The Ombudsman is inviting tenders for the provision of an Independent Customer Service Complaints Reviewer (ICSCR) service. The ICSCR will be responsible for investigating and responding to complaints about the service provided by the SPSO in the carrying out of its statutory functions against its customer service standards.

The successful contract form this invitation to tender will:

• commence on Monday 1 June 2026 for an initial period of twelve months, with the option to renew annually for a further 2 years.
• be provided by a single supplier
• meet the Living Wage standard
• share our commitment to achieving net zero by 2030 and supporting our environmental sustainability

Deadline for submissions is 17:00 Friday 17 April 2026.

More information and details on how to submit are available in the tender invitation.

Related documents

Invitation to tender for Independent Customer Service Complaints Reviewer Services

Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions.  You will be able to demonstrate first class customer service through your empathetic but impartial approach.  Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed.  You must have previous complaints handling and/or dispute resolution experience and ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction.

Closing date:  17^th April 2026 at 10am

Interview and Assessment:  13^th May 2026 with interviews being carried out on MS Teams

All applicants will be notified of the outcome of applications after 29^th April 2026.

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit www.spso.org.uk/working-for-us for an application pack.

Alternatively, for further information, please contact 0131 243 0982 or recruitment@spso.gov.scot.

As a Business Analyst in our Digital team, you will work within multidisciplinary delivery teams to help design and improve digital products and services that meet real user needs. The role is focused on understanding problems clearly and using evidence to support well‑informed decisions.

You will analyse end‑to‑end services and processes, test assumptions early and translate insight into clear, delivery‑ready work. By balancing user needs with policy, operational and technical considerations, you will help teams prioritise effectively and deliver improvements iteratively.

Salary: £41,669 - £45,345

Location: Manchester

Hours: Full-time, permanent, 36 hours per week

For further information and how to apply, please visit PHSO website

The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a Deputy Chief Operating Officer (Legal) to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture.  

You will be working full or part-time on a permanent contract and will receive up to £92,916 pro rata per annum. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

Further details of the role and how to apply can be found here - Deputy Chief Operating Officer (Legal)