Ombudsman Jobs

As Director of Finance and Corporate Services, you will play a pivotal role in leading and developing the Service, including all corporate support teams (People, Finance and Corporate & Information Governance), to deliver the Housing Ombudsman Service's strategic objectives. This will include leading and managing strategic enabling programmes and projects, as well as ensuring appropriate governance, internal control and risk management processes are in place across the organisation.

Whether you’re a Finance Director looking to expand your remit across Corporate Services, a Deputy Director within a larger organisation looking to step up, or a proven Finance and Corporate Services Director, this pivotal remit provides the opportunity to make an impact across the organisation and beyond.

For further information about the role and to apply, please visit the HOS website.

PHSO currently has a number of exciting roles within the Casework Team. 

Working as part of the Casework Team, a large part of the role is to be an independent decision-maker on complaints. This involves giving people information and advice about making a complaint.

As an Intake Caseworker, you will be the first point of contact for all initial communication with PHSO and will advise complainants on the best route to deal with their complaint.

For further information about the role and to apply, please visit the PHSO website.

The Pensions Ombudsman has an exciting opportunity for a Head of Digital, Data & Technology to join their team based in Canary Wharf, where they currently operate an agile working policy that requires staff to visit their London office a minimum of two days a fortnight. You will be working full or part-time on a permanent contract and will receive a competitive salary of £56,554 per annum which includes a number of pension options including the Civil Service Pension Scheme which has defined benefits.

For further information about the role and to apply, please visit the TPO website.

CEDR are looking to recruit Case Officers within their Complaints Redress Unit (CRU) which provides independent ADR for consumers and businesses when they cannot resolve a dispute between themselves. Working in collaboration with a panel of trained adjudicators, mediators and arbitrators, the team provides assistance to thousands of consumers and businesses each year across a wide range of industries including aviation, communications, financial services, funeral services, gambling, retail, surveying, and utilities.

For further information about the role and to apply, please visit the CEDR website.

The Property Ombudsman is inviting tenders for the provision of an Independent Reviewer for Service Complaints.

The successful tenderer will provide an independent and impartial review of complaints about TPO’s service at the third and final stage of the service complaints process.

In addition, the Independent Reviewer will use their insight and expertise to support TPO to learn from complaints and improve its service to its customers.

The contract will commence on 17 April 2023 for a one year period with an option to extend up to a further two years.

For further information, please visit the TPOS website.

As a core member of the IT team, the Systems Administrator's remit will involve troubleshooting, providing advice and developing guidance, with a primary focus on key business systems administration to ensure access, licensing and other controls are compliant and secure.

You will be the subject matter expert (SME) in the administration, effectiveness and security of all key business systems, including, but not limited to HOS' case management system (CMS) Workpro, Finance system (Oracle), and HR system (People HR).

For further information about the role and to apply, please visit the HOS website.

The Pensions Ombudsman has an opportunity for a Stakeholder Engagement and Insight Manager to join our team based in Canary Wharf with agile working in accordance with the policy.  You will be working full or part-time basis on a permanent contract.  You will receive a competitive salary of £48,345 per annum.

 For further information about the role and to apply, please visit the TPO website.

The Pensions Ombudsman has an opportunity for a Head of Engagement, Insight and Governance to join our team based in Canary Wharf with agile working in accordance with the policy. You will be working full or part-time basis on a permanent contract. You will receive a competitive salary of £56,554 per annum.

 For further information about the role and to apply, please visit the TPO website.

The Pensions Ombudsman has an opportunity for a Lead Lawyer to join their team based in Canary Wharf with agile working in accordance with the policy. You will be working full or part-time basis on a permanent contract. You will receive a competitive salary of £71,632 per annum.

 For further information about the role and to apply, please visit the TPO website.

The Pensions Ombudsman has an opportunity for a Lawyer to join their team based in Canary Wharf with agile working in accordance with the policy. You will be working full or part-time basis on a permanent contract. You will receive a competitive salary of £61,550 per annum.

 For further information about the role and to apply, please visit the TPO website.

The Pensions Ombudsman has an opportunity for a Technical Pensions Specialist to join their team based in Canary Wharf with agile working in accordance with the policy. You will be working full or part-time basis on a permanent contract. You will receive a competitive salary of £42,448 per annum.

 For further information about the role and to apply, please visit the TPO website.

The Pensions Ombudsman has an opportunity for a Senior Lawyer to join their team based in Canary Wharf with agile working in accordance with the policy. You will be working full or part-time basis on a permanent contract. You will receive a competitive salary of £68,979 per annum.

For further information about the role and to apply, please visit the TPO website.

Are you passionate about public services in Wales and ensuring that where services fall short, there is recourse through an independent complaints system?

The Public Services Ombudsman is looking to recruit Investigation Officers, whose role it is to investigate complaints from members of the public about unfair treatment or poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints made about Councillors within local authorities in Wales who may have breached their council’s statutory code of conduct.

For further information about the role and to apply, please visit the PSOW website.

The Pensions Ombudsman has an opportunity for a Quality Assurance Officer to join their team based in Canary Wharf with agile working in accordance with the policy. You will be working full or part-time basis on a fixed-term contract for 12 months. You will receive a competitive salary of £32,276 per annum.

For further information about the role and to apply, please visit the TPO website.

The Pensions Ombudsman has an opportunity for a Workplace Pensions Apprentice to join their team based in Canary Wharf with agile working in accordance with the policy. You will be working full or part-time basis on a fixed-term  You will receive a competitive salary of £19,756 per annum.

For further information about the role and to apply, please visit the TPO website.

PHSO has embarked on an ambitious three-year strategy to become a data-driven organisation. The Data Engineer role is a crucial role to deliver on their vision.  This is an opportunity to join an expanding data team as they embark on a digital transformation journey.  PHSO has an ambitious data strategy that will see them modernise the way they collect and leverage data. Their aim is to utilise data to drive service improvements which benefit the public and the organisations they investigate. 

For further information about the role and to apply, please visit the PHSO website.

The Pensions Ombudsman has an opportunity for a number of Caseworkers to join their team based in Canary Wharf with agile working in accordance with the policy. You will be working full or part-time basis on a fixed-term contract with the possibility of becoming permanent in due course. You will receive a competitive salary of £32,276 per annum.

EXTERNAL APPLICANTS CLOSING DATE IS THE 28TH FEBRUARY 2023.

INTERNAL APPLICANTS CLOSING DATE IS THE 29TH OF JANUARY 2023.

For further information about the role and to apply, please visit the TPO website.