Ombudsman Jobs

It’s an exciting time to join the General Enquiries Team at the Legal Ombudsman (LeO).

The General Enquiries Team is looking for 2 Call Handlers to join their team and play a key role in providing a professional, responsive and customer-focused first point of contact for members of the public and service providers.

The Board, Executive and wider management team are fully supportive of the importance of delivering a high-quality, accessible and responsive service to those who contact LeO. If you enjoy working in a fast-paced environment, are passionate about delivering excellent customer service, and are keen to be part of a professional, collaborative and enabling team, then we would love to hear from you!

This is a key role within the General Enquiries Team. Your role will be to provide a comprehensive and effective first point of contact, responding to a high volume of enquiries across telephone, email and written channels. You will provide clear, accurate and tailored information about LeO’s processes and procedures, progress enquiries wherever possible at the first interaction, and ensure customers understand what will happen next.

You will be responsible for maintaining clear, accurate and secure records across databases and systems, ensuring that all enquiries are managed appropriately and in line with LeO’s processes. You will also identify and appropriately manage or escalate complex enquiries and service complaints, ensuring that customers receive the right support and that issues are progressed effectively.

You will have the opportunity to contribute to the continuous improvement of call-handling processes and the wider customer experience, working closely with colleagues across the General Enquiries Team and the wider organisation. You will also support the team with administrative activities and help maintain high service standards during periods of high demand.

The ideal candidate will have proven experience in a customer-focused call-handling or service environment and enjoy working collaboratively as part of a busy team. You should possess excellent communication and organisational skills, with the ability to listen carefully, provide clear and accurate information, and adapt your approach to meet the needs of different customers.

With experience of managing high volumes of enquiries through a range of channels, maintaining accurate records and using databases and systems effectively, you’ll be an important part of the team in delivering a positive customer experience. Experience of working in a high-pressure environment would be desirable, as would the ability to remain calm, professional and customer-focused when dealing with complex or challenging enquiries.

For further information and how to apply, please visit: Call Handler | The Legal Ombudsman Careers

Closes: Wednesday 16^th September at Midday

As Security Engineer, you will help protect our systems, data and services. You will manage and improve security across our Microsoft cloud environment, including Azure, Microsoft 365, Entra ID, Defender and Purview. 

You will lead technical investigations into security incidents, work closely with our Security Operations Centre and help address threats and vulnerabilities. You will also assess the security of new services, suppliers and system changes before they go live 

We are looking for someone with strong experience in cloud security, identity, data protection and incident response. You will need sound judgement, good analytical skills and the ability to explain security risks and recommendations clearly to technical and non-technical colleagues.

For further information, please visit the PHSO website

It’s an exciting time to join the Programme Management & Assurance team as we continue to deliver complex projects that support the organisation’s strategic priorities and drive meaningful change.

This is a key role within the project delivery function, responsible for leading projects from initiation and planning through to delivery and successful handover into business-as-usual. You will work closely with colleagues, senior stakeholders, suppliers, and partners to ensure projects are well governed, effectively managed, and delivered within agreed timescales, budgets, and tolerances.

You will be responsible for developing clear project plans and documentation, managing risks, issues, dependencies, resources, and budgets, and providing accurate and timely reporting to support effective decision-making. You will also lead project governance, including Project Control Boards and project gates, ensuring appropriate approvals and escalation throughout the project lifecycle.

The ideal candidate will have proven experience of managing projects end-to-end and be confident working in a complex and changing environment. You will have strong organisational, communication, and stakeholder management skills, with the ability to influence others, manage competing priorities, and provide clear and constructive challenge when required.

You will also have the opportunity to contribute to continuous improvement across project and programme delivery by sharing good practice, capturing lessons learned, and providing insight and recommendations that support organisational decision-making and prioritisation. If you are proactive, collaborative, resilient, and passionate about delivering successful outcomes, we would love to hear from you.

Closing Date for applications: Friday 18^th September - Midday

For further information please visit: Project Manager | The Legal Ombudsman Careers

The successful candidate will report directly to a Deputy Ombudsman, providing high-level, confidential administrative and strategic assistance and ensuring smooth operations and effective stakeholder engagement. https://www.fspo.ie/Careers.asp

Closing Date for applications - Tuesday, 18 September 2026 1pm

As a caseworker, you will investigate NHS and Government department complaints and manage your own cases from start to finish.

You will:

• understand what the complaint is about
• review evidence and relevant information
• speak with the people and organisations involved
• decide whether the organisation acted properly
• explain your decision clearly and fairly.

Is this role right for you?

It is a role for people who enjoy careful, analytical thinking, reading and working through detailed information, weighing up evidence and producing clear, well-reasoned written  outcomes. You don’t need specialist knowledge we will train you.

This role may not suit you if you prefer quick decisions, short pieces of work, or you dislike writing and working through detail.

With multiple vacancies available, you will start alongside other new graduates, learning and developing together.

Career progression

Caseworkers often move into senior caseworker roles, management, and our quality and training teams. Some of our Assistant Casework Directors started as Caseworkers.
What we’re looking for:

• ability to read and understand detailed information (sometimes a lot of it)
• confidence to make fair decisions based on evidence, and explain how you reached them
• clear written and verbal communication (you will write a lot in this role)
• a calm, professional approach with people who may be upset or frustrated
• ability to manage your own workload and work towards targets, including progressing and closing cases within expected timeframes.

Training and development

We don’t expect you to arrive with casework or investigation experience. We will give you the time, training and support you need to become confident in the role.

You will start with a structured training programme designed to get you role-ready, including:

• an introduction to PHSO and how we work
• how to assess complaints and make fair decisions
• how to write clear, well-reasoned outcomes
• support to manage your caseload effectively

As you settle in, you will continue learning through:

• regular coaching and feedback from experienced colleagues
• access to our internal training and quality teams
• opportunities to build skills that support your next career step
   

Development doesn’t stop once you’re up and running, we invest in you whether you want to deepen your expertise, move into senior roles, or explore other career paths within PHSO.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply. 

For further information and how to apply, please visit PHSO website

The LGSCO are looking to recruit Complaints Advisors.  We know our success depends on staff with integrity, initiative and skill. We are looking for self-motivated people who can use sound judgement and think creatively to help customers and resolve issues.

This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us.

You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers.

Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed

Closing date: 09.00am  22 September 2026

For further information and how to apply, please visit https://www.lgo.org.uk/jobs/vacancies

The Pensions Ombudsman has an exciting opportunity for an Application Support Analyst to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a fixed term contract for 18 months and will receive a competitive salary of £38,813 per annum. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 24 September 2026 at 23:59

The Local Government & Social Care Ombudsman (LGSCO) are recruiting two Stakeholder Communications Officers.

These lead on communication activity with local authorities, care providers, MPs and other external stakeholders. This is a varied, hands-on communications role with real scope to shape how a public interest organisation tells its story and engages with its audiences.

Postholders re given a defined portfolio of work, but all share a core set of responsibilities and work closely together across the team. One postholder will focus primarily on publications and content, whole the other will focus on stakeholder communication and relationship management. Both will work flexibly according to business need and may, subject to management discretion, operate across the full range of stakeholder communications activity.

For further information and how to apply, please visit https://www.lgo.org.uk/jobs/vacancies