Ombudsman Jobs

The current role is a key management role initially involving leadership of:

• a high-volume operational area at the front end of the complaint registration and triage process, with responsibility for ensuring that complaints are registered, triaged, assessed and progressed efficiently, accurately and in accordance with statutory requirements, internal procedures, and service standards, and

• a customer experience team, with responsibility for the operational handling of customer service engagements, and the evolution and implementation of organisational strategies in the areas of quality assurance, process improvement and innovative service transformation.

The successful candidate will lead a functional area delivering complaint registration, initial assessment and triaging, compliance and admissibility checks, workflow management, quality assurance, customer service delivery and people management. The role requires a strong operational leader who can support team members to deliver a high-quality, timely and consistent service to complainants, providers and other stakeholders, while maintaining a clear focus on fairness, impartiality, accuracy, productivity and continuous improvement.

Reporting to the Director of Registration, Early Resolution and Transformation, the Assistant Principal Officer will be one of the senior managers responsible for planning and managing team capacity, monitoring performance, identifying operational risks and bottlenecks, driving service improvement initiatives and using management information to support effective decision-making. The postholder will also contribute to cross-organisational projects, policy development and change initiatives, particularly where these affect complaint intake, assessment processes, quality standards, staff capability and customer experience.

Closing date: Tuesday, 14 July 2026 17:00

Our Careers page: https://www.fspo.ie/Careers.asp

The Pensions Ombudsman has an exciting opportunity for a Senior Counsel to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £86,749. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 14^th July 2026 at 23:59

The Pensions Ombudsman has an exciting opportunity for a Quality Assurance Officer to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

To apply please visit: Careers | The Pensions Ombudsman

Closing Date: 17^th July 2026 at 23:59

It's an exciting time to join the Legal Ombudsman as we continue to strengthen the way we plan, deliver and measure change across the organisation.

We're looking for an experienced Head of Transformation, Planning & Performance to lead our transformation agenda, corporate planning framework and organisational performance approach. As a key member of the Senior Leadership Team, you will play a pivotal role in ensuring our strategic ambitions are translated into clear priorities, effective delivery and sustainable organisational improvement.

Working closely with the Executive Team, Board, People & Culture and colleagues across the organisation, you will provide strategic leadership across transformation, planning, governance and performance. You'll oversee a portfolio of change initiatives, ensuring they are well governed, aligned to organisational priorities and deliver measurable benefits for both the organisation and the people we serve.

This is an opportunity to shape how the organisation delivers change by embedding robust planning, performance management and assurance frameworks, while developing organisational capability in transformation and continuous improvement. You'll also lead and develop a high-performing team, creating a culture of collaboration, accountability and innovation that enables successful delivery across the organisation.

The ideal candidate will bring significant experience of leading transformation, strategic planning, organisational performance or PMO functions within a complex environment. You'll be an accomplished leader with the ability to influence at Executive and Board level, build trusted relationships and provide strategic insight that supports informed decision-making.

You'll combine strong programme and governance expertise with excellent analytical, communication and stakeholder management skills, enabling you to translate complex information into clear priorities, meaningful performance insight and practical action. If you're passionate about leading change, developing organisational capability and making a lasting impact through collaboration and continuous improvement, we'd love to hear from you.

Closes: 22^nd July at midnight

For further information and how to apply, please visit: Head of Transformation, Planning & Performance | The Legal Ombudsman Careers

It's an exciting time to join the Legal Ombudsman as we continue to deliver an ambitious transformation programme that will shape how we work, improve our services and strengthen the experience of our people and customers.

We're looking for a Transformation Project Manager to join our Transformation Team and play a key role in delivering projects and workstreams that support organisational change and continuous improvement. Working alongside colleagues from across the organisation, including People & Culture, you will help ensure transformation activity is effectively planned, coordinated, governed and delivered, with a strong focus on achieving sustainable outcomes.

This is a varied and rewarding role where you'll coordinate multiple projects, maintain robust governance and assurance, monitor progress against plans, and provide clear reporting that supports informed decision-making. You'll build strong relationships with stakeholders across the organisation, helping to embed change successfully while ensuring organisational, leadership and cultural impacts are considered throughout project delivery.

The ideal candidate will have experience of managing or supporting projects within a transformation or change environment and be confident working across multiple priorities in a complex organisation. You'll have a sound understanding of project management methodologies and governance, together with excellent organisational, communication and stakeholder management skills.

If you're proactive, collaborative and passionate about delivering meaningful organisational change, while continuously improving the way projects are delivered, we'd love to hear from you.

Closes: Wednesday 22^nd July at midnight

For further information and how to apply, please visit: Transformation Project Manager | The Legal Ombudsman Careers

This is a senior leadership role where you will shape how we think, plan and work as an organisation. You will lead our strategy, policy and stakeholder engagement teams, making sure our plans are clear, evidence based and focused on improving public services. 

You will work closely with senior leaders, including the Executive Team and Board, to provide advice on key issues and help set direction. You will also build strong relationships with people across government, the NHS and other organisations, making sure our work has real influence and supports change. 

Alongside this, you will lead and develop high performing teams, making sure they have clear direction and support to deliver. This is a role where you can have a real impact, using insight from our work to shape policy, improve services and make a difference to the public

For further information and how to apply, please visit the PHSO website

We are looking for a Senior Strategy Advisor to help shape and deliver our organisational strategy, ensuring that our work has the greatest possible impact for people who use public services. 

You will play an important role in developing strategic plans, building relationships with a wide range of internal and external stakeholders and leading work that strengthens our ability to learn from complaints and engagement activity. You will work closely with colleagues across policy, communications, engagement and research, as well as senior leaders, government departments and the NHS. 

This is an exciting opportunity for someone who enjoys working with complexity, influencing others and helping organisations think about the future. If you are comfortable working in an evolving environment, can communicate complex ideas clearly and are motivated by improving public services, we would like to hear from you.

For further information and how to apply, please visit the PHSO website

The role is remote-based. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

Salary - £50,470

For further information and how to apply, please visit the NHOS website

The Pensions Ombudsman has an exciting opportunity for a Deputy Chief Officer in Casework to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary up to £92,916. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 10 August 2026 at 23:59

For further information and how to apply, please visit the The Pensions Ombudsman's Website: Job - GatenbySanderson.