Ombudsman Jobs

It’s an exciting time to join the Legal Ombudsman as we continue to strengthen the impact of our Communications, Engagement and Impact (CEI) function and enhance the way we use insight and learning to drive improvement across the legal services sector.

We are seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Learning and Insight. This is a high-profile role responsible for shaping and embedding LeO’s Learning and Insight operating model, ensuring that the valuable evidence generated through complaints, casework, research and stakeholder engagement is transformed into meaningful learning, actionable insight and demonstrable impact.

Working closely with the Head of Strategic Engagement and Communications, you will play a pivotal role in building and leading a sustainable centre of expertise that supports service improvement, intelligence sharing and better complaint handling across the sector. You will oversee the development of high-quality insight products, publications, guidance and thematic learning, ensuring they meet the needs of providers, regulators, partners and other stakeholders. Together, you will provide joint leadership of LeO’s Casework and Complaint Handling centre of expertise, helping to translate specialist knowledge into practical improvements for both the organisation and the wider sector.

As a member of the Senior Leadership Team, you will contribute to organisational strategy, governance, business planning, transformation and risk management, providing evidence-based leadership that supports decision making at Executive and Board level. You will also lead and develop a talented team, fostering a culture of continuous improvement, collaboration and innovation.

The successful candidate will be a strategic thinker with experience of leading insight, research, learning, policy or improvement functions. You will have the ability to translate complex information into clear and compelling outputs, influence senior stakeholders, and drive organisational and sector-wide change through the effective use of evidence and insight. If you are passionate about using learning to improve services and outcomes, and are motivated by the opportunity to make a lasting impact, we would love to hear from you.

The deadline for application is: Monday 5^th October 2026 at 9am
 

For further information and how to apply, please visit: Head of Learning and Insight | The Legal Ombudsman Careers

The OIA is currently recruiting an Outreach & Insight Coordinator.

As Outreach and Insight Coordinator, you'll provide vital coordination and administrative support to help deliver our outreach and insight programmes. You'll organise workshops, provider visits, webinars, conferences and other outreach activity, managing logistics such as venues, bookings, materials and feedback collection.

You'll also provide broader administrative support to the team, managing calendars, scheduling meetings, maintaining accurate records and acting as a key point of contact for colleagues on the team's schedule and programme.

A strong communicator, you'll help capture and share insight from our engagement activity, and write content for our website about upcoming events. You'll also contribute to communications for stakeholders via newsletters, social media and reports.

Working collaboratively is central to this role. You'll build relationships across Operations, Policy, Communications, Casework and other teams, support cross-team projects, 

Outreach & Insight Coordinator - OIAHE - Applied

Closing Date for applications: 5^th October 2026

The LGSCO are looking to recruit an Information Governance Manager. 

The Information Governance Manager leads the Information Governance Team at the Local Government and Social Care Ombudsman, playing a central role in how the organisation handles information responsibly, transparently and in the public interest. 

You will act as Deputy Data Protection Officer, working under the delegation of the Head of Policy and Communications. You will lead and support a small team, take ownership of information governance performance, and personally handle some of the most complex and sensitive information requests the organisation receives.

This is a new position within the organisation and an exciting opportunity to shape the role and work of the team to deliver an excellent service.

Closing date: 09.00am  9 October 2026

For further information and how to apply, please visit https://www.lgo.org.uk/jobs/vacancies

We are currently recruiting Investigators to work in our Assessment function, where Investigators assess complaints made to the LGSCO, making early decisions on cases and looking for opportunities to resolve them without the need for a full investigation.

Investigators will deal with complaints about a wide range of different topics covering the span of local authority services and private adult social care.  No two cases are the same, no two days are the same in terms of the complaints you will consider.  The role provides real challenge, requiring you to get up to speed quickly on a diverse range of subjects, from children’s social care to rights of way, and homelessness to waste collections. 

For further information about the role please visit : Local Government and Social Care Ombudsman (LGSCO) | Michael Page where you will find the job pack, job description,  person specification, and how to apply.

Closing date: 09.00am  Monday 19 October 2026