Ombudsman Jobs

The Police Ombudsman is responsible for the provision of an independent and impartial police complaints service in Northern Ireland and for providing strategic leadership to the office.

You will be instrumental in ensuring that public confidence in the office can be maintained and enhanced, while moving towards more effective contemporary policing oversight, focused on making a real difference in people’s lives. 

With a significant public profile, we are seeking an individual with the vision to lead the organisation and develop constructive and effective stakeholder relationships to deliver a more effective contemporary police complaints system. 

If you have a strong sense of public purpose and are invigorated by challenges this could be the role for you.

The appointment will be for a single non-renewable term of seven years or until the person appointed reaches age 70, whichever is the earlier. Remuneration for the position is currently £173,854 per annum (under review).  

All requests must include your name, address and reference number IRC319546

Closing Date for Applications: 12 noon GMT on Friday 28th November 2025. For more detailed information and how to apply, please go to www.nicsrecruitment.org.uk

Fiosrú, the Office of the Police Ombudsman is the new independent policing oversight body, for Ireland. Fiosrú is a new organisation which has been created with the commencement of the Policing, Security and Community Safety Act 2024 implementing the recommendations of the Commission on the Future of Policing. Fiosrú has assumed the statutory responsibility of receiving complaints from the public concerning members of garda personnel, a role previously undertaken by the Garda Síochána Ombudsman Commission (GSOC). The objective of Fiosrú is to ensure that complaints about Gardaí are examined in a way that is both transparent and equitable, and which increases public confidence in police oversight

Investigations Officers report to a Senior Investigations Officer in Fiosrú and perform a central role in conducting independent investigations into complaints against An Garda Síochána. Investigations Officers have, for the purpose of an investigation, the same powers, immunities and privileges conferred as members of An Garda Síochána. They are expected to uphold the highest standards of integrity, fairness, and human rights. Candidates must demonstrate or develop a strong understanding of the Irish justice system and the broader law enforcement environment in which Fiosrú operates.

Closing date: Friday, November 28, 2025, 3pm.

For further information, and to apply, please visit Fiosrú’s Website 

The Director of Corporate Services reports directly to the Chief Executive and is a member of the Executive Team. The role leads and manages the Human Resources, IT, Policy and Communications, Operational support, Projects and Programmes and the committee and governance functions, overseeing around 25 colleagues.

We are seeking a talented, motivated leader focused on delivering the highest quality of services to the people who seek our help, the organisations we oversee, our stakeholders and our colleagues. You should be able to bring ambition, innovation and fresh thinking to our services and how we deliver them. If you have the extensive experience of managing corporate functions and highly effective leadership skills we are looking for, with an ethos of continuous improvement and customer focus, then we look forward to your application.

You will be joining a national organisation with a dedicated and inclusive team, working in a rapidly changing policy environment. We are committed to bringing fairness, addressing injustice, enabling public services to get better and improving people’s lives: if you share our values then we want to hear from you. 

Closing date: 12noon Monday 1^st December 2025. For further information and how to apply, please visit the LGSCO website

As part of the General Enquiries Team, you’ll play a key role in managing and responding to complaints about legal service providers. You'll be responsible for gathering accurate information through various communication channels, including phone, email, and written correspondence. A core part of the role involves offering clear and appropriate advice to help people understand their options—whether that means supporting them through our complaints process or directing them to a more suitable organisation.

You'll assess whether complaints are something we can investigate, explain your reasoning clearly, and ensure all communication, both written and verbal, is professional, concise, and easy to understand. You’ll need to be confident discussing cases with a range of individuals, including complainants and legal professionals, and be able to adapt your approach to suit different communication needs. In addition to managing expectations about timelines and next steps, you’ll help identify cases that need to be escalated or referred.

The ideal candidate will be able to demonstrate adaptability, resilience and resourcefulness. You will be able to adopt an open and appropriate communication style that fosters genuine understanding and makes the service inclusive and accessible, treating people with courtesy, dignity and respect.

You will have proven administrative, organisational and time management skills, excellent attention to detail and strong customer service skills. With the ability to build and maintain positive working relationships with peers and stakeholders at all levels internally and externally, you will be perfect for the team.

For further information and how to apply, please visit The Legal Ombudsman Careers

We are looking for a proactive and technically skilled End User Computing Manager to lead the delivery of modern, secure, and user-focused digital workplace services. You will oversee the design, implementation and continuous improvement of end user technologies, making sure colleagues have the tools they need to work effectively, wherever they are.

You will manage a team of specialists, shape service standards, and drive innovation across device management, collaboration tools, and user support. Working closely with cyber security, infrastructure and service management colleagues, you’ll help build a resilient and responsive digital environment.

If you’re passionate about user experience, thrive on solving complex technical challenges, and bring a strong track record in enterprise IT environments, we’d love to hear from you.

Candidates who have previously applied within the last 6 months are kindly encouraged not to reapply at this time.

For further information and how to apply, please visit PHSO website

Salary: £39,862 o £42,839 per annum
Location: Belfast

To undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly by a public body. The postholder will be required to prepare detailed written reports.
Summary of principal duties and responsibilities
Investigating Officers, acting in accordance with the scheme of delegation that is in place will:
• Investigate and analyse complaints in accordance with the Public Services Ombudsman Act 2016, Councillor Code of Conduct, Local Government Act 2014 and the operational procedures and standards of the Office.
• Communicate effectively with service users and public bodies in line with the values of the office.
• Manage a caseload and other competing priorities while taking personal responsibility for completion of tasks and casework to meet organisational targets, individual performance indicators and service standards.
• Identify the key issues in a complaint and make proportionate
• Analyse large volumes of information from a range of sources, to make a determination on a case.
• Interview parties to the investigation and witnesses as appropriate.
• Reach conclusions, propose findings and make recommendations.
• Develop and issue relevant high quality internal and external communications, including evidence-based briefings for senior management.
• Monitor and evaluate compliance with recommendations made to public bodies.
• Maintain accurate information on the case management system.
• Maintain professional working relationships with colleagues and key stakeholders; and promote the role of the Ombudsman’s office at external events.
• Maintain an awareness of changes in public sector policy and environment.

For further information and how to apply, please visit NIPSO's website

Reporting to: Director of Governance and Support Services
Grade: PO5 (NJC Scale): £49,282 to £52,413
Salary: per annum
Location: Belfast

Main purpose of job
The postholder will be responsible for providing legal support to the Ombudsman, Deputy Ombudsman, the NIPSO SMT and NIPSO operational teams to ensure that NIPSO delivers its statutory functions and responsibilities across a range of areas including public and administrative law, freedom of information, data protection and employment law. This will include providing strategic advice, liaison with external solicitors or counsel when required, acting as the NIPSO Data Protection Officer, providing support to the Ombudsman in her role as the Northern Ireland Local Government Commissioner for Standards and fulfilling the role of team manager for the NIPSO legal team.
 

For further details on duties and responsibilities, and how to apply please visit NIPSO's website

Location: The Motor Ombudsman (TMO). Location Westminster, London
Remuneration: £8,500 per annum Time requirements: Equivalent to circa 12 days a year

The Motor Ombudsman has opened up the recruitment process for a new Non Executive Director: Chair of The Motor Ombudsman Board.

The chair of a board is primarily responsible for ensuring the board's overall effectiveness and working with the MD & Chief Ombudsman to agree strategy and direction, promoting high standards of corporate governance, and providing leadership to the board itself. The role focuses on oversight and governance rather than day-to-day management of the organization.
The general responsibilities include working collaboratively with the MD & Chief Ombudsman and Executive team ensuring that the Scheme is effective and efficient in resolving disputes, raising awareness of the scheme amongst consumers and ensuring the financial stability of the organisation.

Ideally, the successful applicant will have experience of serving as a non-executive director in the position of Chair at board level, trustee with a broad range of experience within either or both the commercial or public sector along with the ability and willingness to contribute to and support TMO’s strategic vision, combined with strong interpersonal skills and good independent judgement, and of course the ability to give the required time, energy and dedication to the role.

For further information including the recruitment packs and how to apply, please visit TMO website

Location: The Motor Ombudsman (TMO). Location Westminster, London
Remuneration: £7,000 per annum Time requirements: Equivalent to circa 12 days a year

The general responsibilities of TMO’s Non-Executive Directors include working collaboratively with the MD & Chief Ombudsman as well as the senior team in setting the strategic direction of the organisation, ensuring that the Scheme is effective and efficient in resolving disputes, raising awareness of the scheme amongst consumers and ensuring the financial stability of the organisation. 

Ideally, the successful applicant will have experience of serving as a Non-Executive Director or trustee with a broad range of experience within either or both the commercial or public sector along with the ability and willingness to contribute to and support TMO’s strategic vision, combined with strong interpersonal skills and good independent judgement and of course the ability to give the required time, energy and dedication to the role.

For further information including the recruitment packs and how to apply, please visit TMO website

The Pensions Ombudsman has an exciting opportunity for one or more Lawyers to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive starting salary of £69,398 per annum pro rata rising to £74,861 upon successful completion of probation.

We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found via the Pensions Ombudsman's Website

The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

The role will is remote-based..

Salary - £50,470

For further information and how to apply, please visit the NHOS website