Ombudsman Jobs

The FSPO is seeking to recruit suitable candidates to be placed on a panel for the role of Communications Officer (Executive Officer). The FSPO currently has one vacancy for a Communications Officer (Executive Officer) in its Corporate and Communication Services Directorate. The Executive Officer role in the FSPO is a critical role delivering against their important statutory remit.

For further information about the role and to apply, please visit the FSPO website.

The FSPO is seeking to recruit suitable candidates to be placed on a panel for the role of Human Resources Officer (Executive Officer). The FSPO currently has one vacancy for a Human Resources Officer (Executive Officer) in its Corporate and Communication Services Directorate. The Executive Officer role in the FSPO is a critical role delivering against their important statutory remit.

For further information about the role and to apply, please visit the FSPO website.

The Property Ombudsman is looking to recruit an Industry Communications Officer to deliver content for member businesses that enables them to maximise value from their membership.  Content should demonstrate the positive impact of the service to prospective and current member businesses and wider stakeholders, setting the organisation apart from competitors and other relevant alternative resolution solutions.

For further information about the role and to apply, please visit the TPOS website.

As a Resolution Manager, you will be at the forefront of ensuring customer satisfaction and resolving complex issues efficiently. Your primary responsibilities will include managing a team of Resolution Executives, handling escalated customer complaints, and implementing strategies to improve service quality and Resolution. You will collaborate closely with other departments to identify and address systemic issues, provide detailed reports on resolution metrics, and drive continuous improvement initiatives. Your role is pivotal in enhancing the customer experience, fostering a culture of excellence, and maintaining high standards of service delivery.

The role is based in Hemel Hempstead, Hertfordshire, however we do operate a hybrid working policy of a minimum of 2 days a week in the office. Salary: £42,000 per annum 

For further information on the role and how to apply please visit the TDS website.

The Northern Ireland Public Services Ombudsman (NIPSO) is looking to recruit an Audit & Risk Committee (ARC) Chair. 

The ARC chair will support the Ombudsman in ensuring that the unique accountability arrangements which underpin the office remain effective. In delivering on NIPSO’s accountability and value for money obligations the ARC Chair will be mindful of the need to protect the Ombudsman’s operational independence. 

The Ombudsman, as Accounting Officer, has responsibility for issues of risk, control and governance. The Ombudsman appoints an Audit and Risk Committee to provide additional scrutiny and assurance. The ARC’s role is not operational, neither has it any role in NIPSO’s decision making processes. Rather the ARC’s role is to advise and support the Ombudsman as Accounting Officer. 

For further information about the role and to apply, please visit the NIPSO website.

The Northern Ireland Public Services Ombudsman (NIPSO) is looking to recruit an Audit & Risk Commitee (ARC) Member.

The ARC member will support the Ombudsman in ensuring that the unique accountability arrangements which underpin the office remain effective. In delivering on NIPSO’s accountability and value for money obligations the ARC member will be mindful of the need to protect the Ombudsman’s operational independence. 

The Ombudsman, as Accounting Officer, has responsibility for issues of risk, control and governance. The Ombudsman appoints an Audit and Risk Committee to provide additional scrutiny and assurance. The ARC’s role is not operational, neither has it any role in NIPSO’s decision making processes. Rather the ARC’s role is to advise and support the Ombudsman as Accounting Officer. 

For further information about the role and to apply, please visit the NIPSO website.

The Pensions Ombudsman has an exciting opportunity for a Legal Support Manager to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working part-time on a fixed-term contract for 12 months with the potential to become permanent and will receive a competitive salary of £42,139 per annum (pro rata, 2.5 days p/w = £21,069.50). 

They offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups.  

Further details of the role and how to apply can be found here – Legal Support Manager

The Pensions Ombudsman has an exciting opportunity for a Head of Adjudication to join their team based in Canary Wharf, where they currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £59,099 per annum pro rata. They offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, they are an accredited Disability Confident Employer, and welcome applicants from under-represented groups.     

Further details of the role and how to apply can be found here – Head of Adjudication

The Financial Ombudsman Service's (FOS) contingent workforce allows the Service to have a flexible resource to manage peaks and troughs in case volumes. To maintain flexibility, they have contingent workers employed via a managed service provider. 

In this role, you’ll give wide-ranging support to the Head of Flexible Deployment and the wider Directorate management teams, helping to ensure the accuracy of data and that processes are robust and fit for purpose.

As the contingent Analyst, you’ll play a key role in helping to manage the budget across the division – ensuring records are accurate and taking action where needed. By managing the audit of the weekly invoices for all contingent workers, you’ll identify and question errors with managers to make sure it’s accurate, and work closely with the managed service provider to ensure everything is correctly aligned. You’ll identify trends and feed these back to Directorates. You’ll provide the finance department with monthly accruals confirming how much money each area has spent against forecast.

You’ll also support the management team in Directorates across a range of other areas, such as on-boarding, payroll, systems and processes. You’ll share insights and look for efficiencies in processes and ways of working to contribute to the smooth running of the area. And you’ll build strong relationships with a wide range of stakeholders internally, across Directorates and support functions, as well as with the managed service provider.

For further information about the role and to apply, please visit the FOS website.

The Financial Ombudsman Service (FOS) is looking to recruit a Chief Operating Officer (COO).

The COO reports directly to the Chief Executive and Chief Ombudsman and is a key role in their Executive team. This is a fast-paced, diverse role. As COO, you will lead on the further development and implementation of their strategy to ensure that every customer, whether a consumer or a business, feels that they have received a better outcome, and/or are better informed, following their interactions with FOS. You will collaborate cross-functionally to ensure that they are delivering a customer experience that is fit for the modern age, while supporting the team with processes and tools to deliver operational excellence.  You will be directly responsible for leading their operational casework support functions which include Information Technology, Process and Change, Transformation and Continuous Improvement and Casework Operational Performance.

For further information about the role and to apply, please visit gatenbysanderson.com