Ombudsman Jobs

The Corporate Publications and Content Manager will lead the development and delivery of LeO’s corporate publications, including the Business Plan and Budget, Annual Report and Accounts, and corporate strategies. To ensure these and other external communications are engaging, impactful and underpinned by a clear and compelling narrative about LeO’s performance and ambitions.

The role will involve supporting the Head of Communications, Engagement and Impact, OLC Chair and Chief Ombudsman in providing accountability – via high-quality corporate publications – to the Legal Services Board, Ministry of Justice, legal profession, legal service regulators and consumer representatives.

You will lead the creation and co-ordination of content for LeO’s social media channels and website that helps to raise LeO’s profile and impact with key audiences whilst working with the Strategic Engagement Manager, to help craft engaging external communications that ensure LeO’s insight and perspective shape relevant policy, frameworks, and debates within and beyond legal services.

You will work with the Learning and Insight Manager, to translate LeO’s insights and experience into compelling external communications, such as reports, learning resources and other content, supporting the OLC’s ambition that LeO’s independent voice and experience lead to improvements in legal services.

The role will involve managing and coaching junior colleagues as appropriate, helping to build LeO’s capacity and capability. As a member of the wider LeO management team you will provide clear accountability on the delivery of LeO’s corporate publications and communications, supporting the executive to provide assurance to the OLC Board and stakeholders.

More broadly, you will work effectively with colleagues at all levels to ensure a collaborative approach to the achievement of LeO’s overall Strategic and Business Plan objectives. To value, role-model and share a commitment to equality, diversity and inclusion and continuous improvement.

Role Purpose

This role leads the development and delivery of LeO’s corporate publications – including the Business Plan and Budget, Annual Report and Accounts, and corporate strategies – ensuring they are engaging, high-quality, and clearly communicate LeO’s performance and ambitions. The postholder will support the Head of Communications, Engagement and Impact, the OLC Chair and Chief Ombudsman in demonstrating accountability to key stakeholders such as the Legal Services Board, Ministry of Justice, legal regulators and consumer representatives. They will oversee the creation and coordination of digital and social media content that raises LeO’s profile, and work collaboratively across teams to ensure LeO’s insights influence policy, learning and improvement across the legal services sector. As a manager, they will coach and develop colleagues, contributing to organisational capability and supporting delivery of LeO’s strategic objectives. The role requires a collaborative and inclusive approach, with a commitment to excellence, equality, diversity and continuous improvement.

Closing Date for applications is Monday 24^th November at 9am

For further information and how to apply, please visit LeO's website

This role is responsible for delivering effective commercial and procurement practices across the organisation, with a specific focus on our digital products. It ensures our purchasing is conducted in full compliance with statutory requirements while securing demonstrable value for money, and that our contracts are properly managed. 

To find out further information and how to apply, please visit PHSO website

The Police Ombudsman is responsible for the provision of an independent and impartial police complaints service in Northern Ireland and for providing strategic leadership to the office.

You will be instrumental in ensuring that public confidence in the office can be maintained and enhanced, while moving towards more effective contemporary policing oversight, focused on making a real difference in people’s lives. 

With a significant public profile, we are seeking an individual with the vision to lead the organisation and develop constructive and effective stakeholder relationships to deliver a more effective contemporary police complaints system. 

If you have a strong sense of public purpose and are invigorated by challenges this could be the role for you.

The appointment will be for a single non-renewable term of seven years or until the person appointed reaches age 70, whichever is the earlier. Remuneration for the position is currently £173,854 per annum (under review).  

All requests must include your name, address and reference number IRC319546

Closing Date for Applications: 12 noon GMT on Friday 28th November 2025. For more detailed information and how to apply, please go to www.nicsrecruitment.org.uk

Fiosrú, the Office of the Police Ombudsman is the new independent policing oversight body, for Ireland. Fiosrú is a new organisation which has been created with the commencement of the Policing, Security and Community Safety Act 2024 implementing the recommendations of the Commission on the Future of Policing. Fiosrú has assumed the statutory responsibility of receiving complaints from the public concerning members of garda personnel, a role previously undertaken by the Garda Síochána Ombudsman Commission (GSOC). The objective of Fiosrú is to ensure that complaints about Gardaí are examined in a way that is both transparent and equitable, and which increases public confidence in police oversight

Investigations Officers report to a Senior Investigations Officer in Fiosrú and perform a central role in conducting independent investigations into complaints against An Garda Síochána. Investigations Officers have, for the purpose of an investigation, the same powers, immunities and privileges conferred as members of An Garda Síochána. They are expected to uphold the highest standards of integrity, fairness, and human rights. Candidates must demonstrate or develop a strong understanding of the Irish justice system and the broader law enforcement environment in which Fiosrú operates.

Closing date: Friday, November 28, 2025, 3pm.

For further information, and to apply, please visit Fiosrú’s Website 

The Director of Corporate Services reports directly to the Chief Executive and is a member of the Executive Team. The role leads and manages the Human Resources, IT, Policy and Communications, Operational support, Projects and Programmes and the committee and governance functions, overseeing around 25 colleagues.

We are seeking a talented, motivated leader focused on delivering the highest quality of services to the people who seek our help, the organisations we oversee, our stakeholders and our colleagues. You should be able to bring ambition, innovation and fresh thinking to our services and how we deliver them. If you have the extensive experience of managing corporate functions and highly effective leadership skills we are looking for, with an ethos of continuous improvement and customer focus, then we look forward to your application.

You will be joining a national organisation with a dedicated and inclusive team, working in a rapidly changing policy environment. We are committed to bringing fairness, addressing injustice, enabling public services to get better and improving people’s lives: if you share our values then we want to hear from you. 

Closing date: 12noon Monday 1^st December 2025. For further information and how to apply, please visit the LGSCO website

As part of the General Enquiries Team, you’ll play a key role in managing and responding to complaints about legal service providers. You'll be responsible for gathering accurate information through various communication channels, including phone, email, and written correspondence. A core part of the role involves offering clear and appropriate advice to help people understand their options—whether that means supporting them through our complaints process or directing them to a more suitable organisation.

You'll assess whether complaints are something we can investigate, explain your reasoning clearly, and ensure all communication, both written and verbal, is professional, concise, and easy to understand. You’ll need to be confident discussing cases with a range of individuals, including complainants and legal professionals, and be able to adapt your approach to suit different communication needs. In addition to managing expectations about timelines and next steps, you’ll help identify cases that need to be escalated or referred.

The ideal candidate will be able to demonstrate adaptability, resilience and resourcefulness. You will be able to adopt an open and appropriate communication style that fosters genuine understanding and makes the service inclusive and accessible, treating people with courtesy, dignity and respect.

You will have proven administrative, organisational and time management skills, excellent attention to detail and strong customer service skills. With the ability to build and maintain positive working relationships with peers and stakeholders at all levels internally and externally, you will be perfect for the team.

For further information and how to apply, please visit The Legal Ombudsman Careers

The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

The role will is remote-based..

Salary - £50,470

For further information and how to apply, please visit the NHOS website