Ombudsman Jobs

This position offers an exciting opportunity to join the Legal Ombudsman’s finance team, focusing primarily on supporting the organisation’s finance and procurement functions. 

The Head of Finance, Procurement & ICT is looking for an Assistant Accountant to join their team to supplement the delivery of account services across the Legal Ombudsman.  

The Board, Executive and wider management team are fully supportive of the value and impact Finance can bring. If you enjoy a challenge and are keen to be part of a Finance function and team which is professional, responsive, efficient, collaborative, and enabling, then we would love to hear from you! 

This is a key role within the Financial services team that will report into the Finance Manager. 

Your role will be to provide a comprehensive, effective, and efficient Assistant Accountant service to the Finance team and wider organisation as required.

You will be responsible for sales ledger tasks including credit control, handling accounts payable/purchase ledger and purchasing tasks with a keen attention to detail. You will use your strong telephone skills to address and resolve complex queries, ensuring clarity and focus on key points. 

You will work with accounting software such as Sage 200 and Sage Intacct. Your experience with credit control systems like Credit Hound and supplier invoice approval systems such as Sicon will be valuable as you carry out your daily tasks. You will also manage procurement/purchasing processes and contracts. You will be expected to manage your time effectively, meet deadlines, and work independently with minimal supervision.

For further information and how to apply, please visit the Legal Ombudsman website

The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a Data, Risk and Governance Administrator to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture.  You will be working full or part-time on a 24-month fixed term contract and will receive a competitive salary of £33,310 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Further details of the role and how to apply can be found here - Data, Risk and Governance Administrator

Please visit our website for more information.

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service we offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that our reviews run smoothly, keeping cases up to date and making sure we receive all the information we need. You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

The closing date for applications is on Monday 2 March 2026 at 10am.

We expect interviews to take place for the Casework administrator role across weeks commencing 7th and 13th April 2026.

For further information and how to apply, please visit: Recruitment - Casework Administrator - OIAHE

Who we are

We are the independent body set up to review unresolved student complaints about higher education providers in England and Wales. We are passionate about fairness, and we believe that complaints provide important learning to improve the experience for all students. We value diverse life experiences and perspectives, and welcome applications from candidates from all backgrounds.

What we do

We review unresolved complaints from students about their provider and make recommendations for providers to put things right if they have gone wrong. We share learning from complaints to help improve policies and practices across the sector, and we contribute to the development of policy, both in the regulatory framework for higher/tertiary education and in the ombuds sector. 

The role

The Case-handler will work as part of the Assessment & Resolution Team which is a lively and collaborative casework environment. The Case-handler conducts the initial assessment process for complaints.

The Case-handler also conducts reviews of individual complaints and drafts and issues Complaint Outcomes.

Personal interaction by phone with students and providers is a key part of the role. The Case-handler will work as part of the Assessment & Resolution Team which is a lively and collaborative casework environment. The Case-handler conducts the initial assessment process for complaints. The Case-handler also conducts reviews of individual complaints and drafts and issues Complaint Outcomes. Personal interaction by phone with students and providers is a key part of the role.

The closing date for applications is on Monday 2 March 2026 at 10am.

We expect interviews to take place for the Case-handler role week commencing 13^th April.

For further information and how to apply, please visit: Recruitment - Case-handler - OIAHE

Reporting to: Team Manager, Investigation
Grade: NJC Scale 5 (£28,598 to £31,022)
Salary: per annum
Location: Belfast

Reporting to the Investigations Team Manager directly, and ultimately to the Director of Investigations, the post-holder will provide an accurate, confidential, administrative support service to the Further Investigation Team.

• Managing an administrative caseload and other competing priorities while taking personal responsibility for the provision of a confidential and efficient administrative support service to support the achievement of the office KPIs within service quality standards. This will include:
o Assisting IOs to obtain independent professional advice by sourcing and contacting potential advisors from a list maintained by NIPSO;
o Assisting IOs to obtain independent professional advice by preparing and/or issuing electronic and hard copy advice packages, as directed by the IOs;
o Issuing completed draft and final investigation reports to complainants, public bodies and relevant third parties in line with the Procedural Manual, as directed by the IOs/TMs/DoI;
o Closing further investigations cases on the case handling system in line with the Procedural Manual;
o Tracking and administrating public bodies’ compliance with Ombudsman recommendations, liaising with IOs on receipt of compliance documentation, and updating the case handling system, as required;
 

• To collate and process large volumes of sensitive data and information from a range of sources.
• To handle sensitive information, including medical information, required for investigations by photocopying and scanning confidential documents, uploading to the case handling system; deciphering illegible scanned documents for IOs.
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• To develop and maintain accurate and contemporaneous records on the case management system and paper files in accordance with office policy and make suggestions for improvements in processing/record keeping as required.
• To format confidential investigation reports/correspondence for IOs as required.
• To produce internal reports, spreadsheets and other data on Further Investigations cases for the TMs/DoI/Senior Management Team, as directed.

For further information and how to apply, please visit: NISPO website 

The closing date for receipt of completed applications is 12 noon on Monday 9 March.