Ombudsman Jobs

The SPSO is the final stage for complaints about organisations providing public services in Scotland.  We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services.  The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process.  This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO.  Strong communication, administrative skills and an attention to detail are essential as the this role takes lead responsibility in setting up new complaints on SPSO’s complaint handling system.

To be successful in this role, you will have a minimum of two years’ experience of working in a frontline, customer-facing role, ideally with complaints handling.  You will have good knowledge and experience of a customer services environment, ideally within a public service organisation under the Ombudsman’s jurisdiction.  Strong administrative skills, attention to detail and experience of a range of IT applications is essential.

Fixed term (1 year)
Full time (35 hours per week, at least two days a week in the office)

Location:    Edinburgh – Office-based with some home working agreed on a rotational basis with team colleagues

Salary scale:    Grade 2 £32,220 – £36,500

Benefits:    40.5 days of annual leave including public holidays, Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at www.spso.org.uk/working-for-us  for an application pack or contact 0131 243 0982 or recruitment@spso.gov.scot for further information.

Closing date:  10:00 on 19th March 2026

Interviews:  To be held week commencing 20th April 2026

The Property Ombudsman provides a free, impartial and independent ombudsman service, helping to resolve disputes between consumers and property professionals. We are the largest Ombudsman scheme in the sector, and as a not-for-profit organisation, we have been providing our service since 1990.

We are seeking a detail-oriented and proactive Membership Ledger Assistant to support the Finance and Membership Services team. This role focuses on managing the organisation’s membership sales ledger, ensuring invoices are issued accurately and on time, payments are correctly recorded and credit control processes are followed effectively.

Working closely with the Finance & Membership Services Manager, you will play a key role in maintaining accurate financial records, supporting members with billing queries and helping ensure the department operates efficiently and meets agreed deadlines.

Salary: £26,000 | Full time: 35 hours per week.

Permanent Contract | Location: Remote with occasional travel to fulfil the duties of the role | Applications for this post will be accepted until 5pm Friday 20 March 2026.

For further information and how to apply, please visit: TPOS website.

The Head of Commercial leads the organisation’s commercial and procurement function, setting strategic direction and ensuring procurement, contract management and supplier engagement are effective, compliant and focused on delivering value for money.

The role combines strong technical expertise with people leadership and influence. Through effective market engagement, clear oversight of contracts and suppliers, and a focus on continuous improvement, the Head of Commercial ensures commercial activity supports organisational priorities, delivers sustainable outcomes and reflects the organisation’s values.  

For further information and how to apply, please visit: PHSO Job Search

The OIA is seeking a data‑focused team member to join the Outreach and Insight Team. In this role, you’ll gather and analyse information from across and outside the organisation, producing Power BI reports, dashboards and other visual insights to support evidence-based outreach, engagement and communications.

Working collaboratively with colleagues, you’ll provide the information they need to engage effectively with stakeholders. You will also work closely with the Insight Manager to identify research priorities, develop meaningful insights, and enhance our data and insight capabilities. Accuracy, clarity and the ability to present information in a clear, usable format are essential.

The closing date for applications is 30th March 2026 at 10:00am.

Interviews will be scheduled from the week commencing 13th April 2026 or the week commencing 20th April 2026, and will be in-person at our office in Reading.

Further details, including the job and person specification, can be found on the OIA website.: Insight Analyst - OIAHE - Applied

The Pensions Ombudsman has an exciting opportunity for Operations and Information Lead to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £54,510. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Vacancy: Operations and Information Lead

For further information and how to apply, please visit The Pensions Ombudsman's website for more information.

This role is a permanent, full-time opportunity for a Resolution Manager to join our Resolution team, based at our Hemel Hempstead office with hybrid working (minimum two days per week in the office). The role offers a salary of £43,260 and will lead and develop a team of Resolution Executives, driving high performance in case handling, service delivery and professional development.

Salary - £43,260

For further information and how to apply please visit: https://www.tdsgroup.uk/resolution-manager-4

The role will be remote-based. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service. This role offers a salary of £50,470.

Salary - £50,470

For further information and how to apply please visit: https://www.tdsgroup.uk/ombudsman

This role is a permanent, full-time opportunity for a Team Leader to join our Operations team, based at our Glasgow office with hybrid working (minimum two days per week in the office). The role offers a salary of £29,565.57 rising to £30,144,43 after successful probation.

Salary - £29,565.57

For further information please visit: www.tdsgroup.uk/copy-of-custodial-scheme-accounts-ass

This is a full-time, permanent position, that will be home-based. The successful candidate will be required to travel occasionally to our offices in Hemel Hempstead and Glasgow.

Salary - £59k per annum

For further information please visit: https://www.tdsgroup.uk/ombudsman-manager

The New Homes Ombudsman Service (NHOS) resolves disputes between new-build homebuyers and developers, helping to raise standards across the new homes sector.

We are looking to strengthen our panel of independent Ombudsmen and invite applications from practising or experienced Ombudsmen seeking flexible, self-employed casework.

Working on a contract basis, you will investigate and determine complaints from consumers about their new-build homes, producing clear, well-reasoned decisions in accordance with our scheme rules and the relevant Code of Practice. Cases are allocated flexibly, making this well suited to those wishing to take on work around other commitments.

You will have:

• Direct experience working as an Ombudsman within a comparable ombudsman scheme
• A strong track record of producing high-quality, impartial decisions
• The ability to work independently and manage your own caseload
• An interest in the new homes sector and consumer redress

This is a self-employed, home-based role offering genuine flexibility for those who understand the demands and standards of ombudsman work.

For further information and to apply, please contact nigel.cates@nhos.org.uk

The NHOS is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.

This role is a permanent, full-time opportunity for a Business Support Officer to join our NHOS team, which can be based at either our Hemel Hempstead or Glasgow office with hybrid working (minimum two days per week in the office). 

Salary - £28,000 - £31,000 per annum, depending on location.

For further information and how to apply, please visit: www.tdsgroup.uk/business-support-officer

This is a permanent, full-time opportunity for an Investigator to join our NHOS team. The role can be based at any of our offices in Hemel Hempstead, Glasgow, or Belfast, with hybrid working requiring a minimum of two days per week in the office.

Salary - £30,930.90 - £34,499.85 per annum, depending on location.

For further information and how to apply please visit: https://www.tdsgroup.uk/investigator-3