Ombudsman Jobs

We are currently recruiting Investigators to work in our Assessment function, where Investigators assess complaints made to the LGSCO, making early decisions on cases and looking for opportunities to resolve them without the need for a full investigation.

Investigators will deal with complaints about a wide range of different topics covering the span of local authority services and private adult social care.  No two cases are the same, no two days are the same in terms of the complaints you will consider.  The role provides real challenge, requiring you to get up to speed quickly on a diverse range of subjects, from children’s social care to rights of way, and homelessness to waste collections. 

For further information about the role please visit : Local Government and Social Care Ombudsman (LGSCO) | Michael Page where you will find the job pack, job description,  person specification, and how to apply.

Closing date: 09.00am  Monday 19 October 2026

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foJoin a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: 3-6 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Location: London
Reporting to: Chief Executive Officer
 

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Qualified solicitor or barrister status in England and Wales, or an equivalent jurisdiction, together with significant senior legal leadership experience.

• Experience leading an in-house legal function in a complex, regulated, public-interest, financial services, complaints, ombudsman or dispute-resolution environment.

• Experience advising a Board, executive team and senior leaders on complex legal risk, governance, litigation, policy, regulatory and organisational matters.

• Experience developing or leading a legal operating model, including centres of expertise, business partnering, triage, knowledge management or legal operations capability.

• Experience managing significant litigation, external counsel relationships, legal budgets and specialist advice while balancing quality, risk and value for money.

What you’ll bring?

• Expertise in one or more relevant areas, such as public law, financial services regulation, judicial review, litigation, contracts and procurement, employment law, data protection or information rights.

• Excellent legal judgement and the ability to give clear, pragmatic and defensible advice on complex and sensitive matters.

• Strategic leadership that connects legal advice to organisational purpose, risk appetite, customer outcomes, regulatory obligations and delivery priorities.

• The credibility to advise and challenge senior stakeholders constructively, while explaining difficult legal issues clearly and accessibly.

• A strong track record of leading, developing and motivating legal professionals, building capability, accountability and succession.

• The ability to use legal insight, trends, management information and risk information to improve decision-making and the consistency of outcomes.

• Integrity and sound judgement, with a strong understanding of confidentiality, legal privilege, data protection and appropriate independence from operational decision-making.
   

Let’s Make This Easy.
Apply in a few minutes: 

Please email your CV to laura.springett@financial-ombudsman.org.uk. The closing date for applications is Monday 19 October. 

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. 

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria

We are seeking an exceptional Executive Director (Chief Operating Officer) to join SPSO at a pivotal stage in its development. 

Reporting directly to the Ombudsman and serving as a key member of the organisation's Leadership Team, you will provide strategic leadership across service delivery, organisational performance, governance, corporate services and transformation. 

Working closely with key stakeholders, internally and externally, including the Scottish Parliament Corporate Body and SPSO's Audit and Advisory Board, you will help shape and deliver SPSO's strategic direction, leading digital innovation, continuous improvement and organisational change. You will ensure that resources, services and capabilities are aligned to deliver high-quality outcomes for service users and stakeholders, while positioning the organisation to respond effectively to future opportunities and challenges within an evolving public service landscape. 

The Executive Director (Chief Operating Officer) will have responsibility for:

• Leading service delivery, performance and continuous improvement
• Transformation, innovation and digital modernisation
• Strategy, business planning and financial sustainability
• Governance, risk management and assurance
• Corporate and shared services leadership
• Organisational resilience and business continuity
• People leadership, culture and workforce development
• Stakeholder engagement and partnership working. 

We are looking for an experienced senior leader with a strong track record of delivering strategic and operational success within a public sector, regulatory, complaints, customer focused or similarly complex environment. You will bring substantial experience of organisational transformation, performance improvement, governance and risk management, together with the ability to lead multidisciplinary teams and build high-performing, inclusive cultures.

You will have excellent strategic thinking and decision-making skills, experience of working with senior stakeholders, and the ability to translate ambitious organisational objectives into successful delivery. You will understand the importance of good governance, financial stewardship and delivering excellent outcomes for customers and stakeholders. 

Knowledge of ombudsman services, administrative justice, digital transformation or parliamentary and scrutiny environments would be advantageous.

If you are a strategic, values-driven leader who can combine innovation with operational excellence and inspire others through change, we would welcome your application.

How to apply 

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit Vacancy: Executive Director (Chief Operating Officer) | SPSO for further information. You can also contact us on 0131 243 0982 or by emailing recruitment@spso.gov.scot. 

To make an application, please submit a completed application form before 10:00 on 26 October 2026. 

We are keen to accommodate any reasonable adjustments to support candidates in making their application and participating in the process. Please advise us if you have any specific requirements. 

The SPSO is a Disability Confident employer. If you have a disability and meet the essential criteria for this role as outlined in the person specification, you are guaranteed an interview. Declaring a disability is an individual choice. If you choose to disclose a disability, it will be used only to meet the requirements of the Disability Confident scheme and for making reasonable adjustments to the recruitment process. 

Further guidance on the recruitment process and our recruitment policy is available at www.spso.org.uk/working-us.

Closing Date for applications: 10am, Monday 26 October

The Pensions Ombudsman has an exciting opportunity for a Caseworker to join our team based in Canary Wharf, where we currently operate an agile working policy. 

You will be working full or part-time on a permanent contract and will receive a competitive salary of £38,812. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 28 October 2026 at 23:59

Use your Microsoft Cloud experience to improve the systems that support our work. You will develop and maintain services across Azure, Microsoft 365, SharePoint, Exchange Online and the Power Platform.

No two days will look quite the same. You could be introducing new cloud services, solving technical problems, or finding ways to improve security and data quality.

You will work closely with colleagues, suppliers and other technical specialists. Your work will help keep our systems secure, supported, and ready for what we need next.

For further information and to apply please visit: Public Service Ombudsman Jobs

The Pensions Ombudsman has an exciting opportunity for a Senior Caseworker to join our team based in Canary Wharf, where we currently operate an agile working policy. 

You will be working full or part-time on a permanent contract and will receive a competitive salary of £47,811. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

Closing Date: 2 November 2026 at 23:59

As part of the expansion of the OA team, the Communications Manager role has been revamped, alongside the newly created Office Manager role and the soon to be recruited Director of Member Services, to ensure greater organisational resilience. Initially the Communications Manager will report to the Chief Executive, and then to the Director of Member Services once they are in post.
 

The Communications Manager will lead on all aspects of the OA’s communications activity, both with the OA’s Members and with external stakeholders.

Key responsibilities for the role
1.  Review the OA’s existing communication and public affairs activities to ensure effective sharing of insights on developments in policy, administrative justice, and complaint handling.
2.  Build awareness and authority of the OA and the sector more broadly. Deal with media enquiries and develop relationships with relevant external stakeholders, including journalists, writing press releases and pitching stories, utilising headline statistics and ‘stories’ from OA Members in order to demonstrate benefit and impact of the sector.
3.  Commission, create, and manage content on OA’s website and social media channels, including external facing OA News blog, internal OA Newsletter, the OA’s Podcast, and promoting the annual OA Conference, ensuring brand consistency throughout.
4.  Plan and lead activities for the annual OmbudsDay, in conjunction with the OA Comms Network.
5.  Source and secure opportunities for the Chief Executive to inform and influence stakeholders, drafting articles, presentations, and speeches.
6.  Lead on the drafting and production of corporate reports and documents, including the Annual Report and ‘Guides’ to ombudsman offices.
7.  Respond to enquiries from the public.
8.  Ensure all communication outputs are accessible and compliant with equalities legislation and best practice.
9.  Monitor and evaluate communications outcomes such as website usage and media coverage.
10.  Any other reasonable public affairs and communications duties as required.

Hours / place of work 

The role is part-time, 17.5 hours per week (excluding lunch breaks). The role is fully home working, with some travel required during the year as set out below:
➢ Annual Conference: The location of the OA’s Annual Conference rotates around the UK and Ireland. Attendance at the three-day event, which takes place in June, is required.
➢ Engagement with members: Most engagement with members takes place via online meetings, reflecting modern working practices. Sporadically there may also be opportunities, or the necessity, for face-to-face meetings across the UK and Ireland, and occasionally in the British Crown Dependencies or the British Overseas Territories.
➢ Team activities: As a fully remote organisation, the OA’s staff are currently spread across the UK. As part of team activities travel will be required on occasion.
➢ Stakeholder engagement: Travel may be required for ad-hoc stakeholder events.
 

Offer:
o Salary of £50,000 pro rata (0.5 FTE)
o Home working (or current office if on secondment)
o 25 days of annual leave, plus Bank Holidays, and additional 1.5 days over Christmas / New Year shutdown period (pro rata).
o Nest Pension Scheme, with 8.3% employer contribution, calculated on full salary.
o Group medical insurance, including optical and dental coverage, and Employee Assistance programme.
3. Person specification

Essential
1) Demonstrable communications experience, including media handling and reputation management.
2) Excellent written skills, including the ability to tailor messages for different audiences and channels as well as communicate complex information in a clear, engaging way.
3) Excellent interpersonal skills and the ability to build strong and effective relationships internally and externally.
4) Meticulous attention to detail and excellent proofreading abilities.
5) A good understanding of social media platforms, with practical experience of using them for corporate communication.
6) Ability to operate as part of a small team and comfortable with operating by themselves and on their own initiative.

Desirable: In addition to the above, experience of working for a membership body, professional association, or similar organisation would be beneficial but is not essential, as would knowledge of ombudsman schemes or social and consumer rights.

4. Selection process
Please submit your CV and a covering letter, setting out how you meet the essential criteria for the role. Covering letters should be a maximum of two sides. Applications should be submitted to donal.galligan@ombudsmanassociation.org

If you have any further questions about the role please get in touch. I am available for an informal discussion w/c 12 October and w/c 26 October.

Applications will be reviewed on a rolling basis. Early submission is strongly encouraged, and in any case should be received by 12:00 on 5 November 2026.

Candidates who demonstrate that they meet the essential criteria will be invited to attend an online interview. Interviews are envisaged to take place c.18-20 November, but may take place sooner if suitable candidates are identified before the advertised closing date. Further details will be provided to candidates invited for interview.

For further information on the role and responsibilities, as well as on the OA itself, please visit: Comms Manager - Candidate Information - 2026.pdf