Ombudsman Jobs

The Pensions Ombudsman has a number of opportunities for Senior Adjudicators to join their team based in Canary Wharf (with substantial homeworking).

You will be working on a full or part time, initially on a fixed term contract basis until November 2022 and in return, you will receive a competitive salary.

For further information about the role and to apply, please visit the Pensions Ombudsman website.

The Legal Ombudsman is looking for an Experienced Quality Manager.

This role reports to the Deputy Chief Ombudsman and will lead a small team in the ongoing development of a culture of continuous quality improvement across the business. This will enable the Legal Ombudsman to ensure that customer needs and expectations are understood, met and exceeded over time.

For further information about the role and to apply, please visit the LeO website.

The Legal Ombudsman has developed a proportionate approach to Project and Programme Management and is now looking for a Project Manager to deliver a range of discrete projects across the business including process and technology change.

This role is needed to help the organisation to ensure that projects are controlled with an appropriate degree of governance and deliver the agreed outcomes in a timely manner and to the benefit of the business.

For further information about the role and to apply, please visit the LeO website.

The Legal Ombudsman is looking to recruit a Legal Manager.  The post holder will manage the legal team, and have a personal caseload conducting litigation on behalf of the Legal Ombudsman. They will also provide legal advice on the operation of the Ombudsman Scheme, and other legal advice within their expertise.

For further information about the role and to apply, please visit the LeO website.

This part-time post will handle data protection subject access requests and freedom of information requests.

The LGSCO want to hear from you if you work with a high level of accuracy and attention to detail, have a positive and flexible approach to completing tasks to deadline without supervision and relish working in a challenging environment of tight and often conflicting deadlines.

Working alongside the Information and Records Officer you will process new requests, review documents to identify and redact personal data and issue responses. You’ll need to be able to diligently follow processes, quickly learn new IT systems and software and use your excellent communication skills to write responses quoting the relevant legal exemptions.

For further information about the role and to apply, please visit the LGSCO website.

SPSO are recruiting for Complaints Reviewers.  They play a key role in their work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

For further information about the role and to apply, please visit the SPSO website.

The Dispute Service Ltd are currently recruiting for a number of experienced Adjudicators in a varied and exciting role requiring a positive, proactive and flexible person to be able to handle a variety of tasks and make decisions about the future progress of disputes.

The role entails consideration and adjudication of deposit disputes and other disputes whilst securing the independence and effectiveness of the adjudication process. Adjudicators must be able to prioritise a busy and varied workload and have a sound knowledge – and ability to apply in practice – the rules of all ADR schemes and undertake mediation work for the schemes operated by The Dispute Service.

For further information about the roles and to apply, please visit TDS website. 

As the Casework Intelligence and Insight Officer, you will act as a trusted source of information and insight about their casework for colleagues across the organisation, including feeding information and insight into relevant meetings and management structures. Provide accurate, reliable and proportionate information about what internal and external data sources can tell them about topics of interest.

For further information about the role and to apply, please visit the OIA website.

The Pensions Ombudsman has an opportunity for an Enquiries Specialist to join their team based in Canary Wharf (with substantial homeworking).

You will be working on a full or part time basis and in return, you will receive a competitive salary.

For further information about the role, please visit the Pensions Ombudsman website.

The Garda Siochana Ombudsman Commission is looking to recruit a Director of Investigations and Operations which is a key senior leadership position within GSOC. The Director will actively support the Commission and collaborate with the Director of Administration in leading GSOC through the next five years of significant change, as the organisation manages the transition to new statutory arrangements provided envisaged in the General Scheme of the Policing Security and Community Safety Bill. 

For further information about the role and to apply, please visit the Public Appointment Service website.

Due to an increase in the number of complaints that they are receiving the Local Government & Social Care Ombudsman are looking to recruit additional investigators to be based in their Coventry or York offices.

If you want to make a difference and have the perspective they’re looking for, please visit their website for further information on the role and how to apply. 

The Legal Ombudsman (LeO) operates in a challenging business environment which requires them to continually assess and identify potential risks, evaluating these to ensure they are appropriately mitigated.

The Risk Manager role requires the use of effective risk management and working closely with the Head of Programme Management & Assurance (PM&A), The Executive Team and Management Team to drive delivery.

For further information about the role and to apply, please visit the LeO website.

As a Case-handler at the OIA, you work as part of the team responsible for conducting the initial assessment process for complaints.  It is a challenging and public-facing role with a varied and interesting caseload that involved extensive interaction with students and universities/colleges.

Training will be provided, and a mentor will be at hand to help support you understand the needs and demands of the role.

Visit the OIA's website for further information on the role and how to apply.

A large part of the PHSO's job as an independent decision-maker on complaints involves giving people information and advice about making a complaint. As an Intake Caseworker, you will be the first point of contact for all initial communication with us; this may be by phone, text message, voicemail, email or letter. You will then advise the complainant how to progress their complaint, whether that is with the PHSO or another suitable organisation.

Using the information you receive you will determine if complaints are appropriate and ready for the PHSO, making relevant enquiries where needed. Where possible, you will flag any issues in support of their onward casework processes.

You will manage a variable caseload and conclude cases in a timely and proportionate way in line with the agreed quality and output standards and relevant policies. You will make robust decisions on the information you have and provide responses either by phone, email or letter. 

For further information about the role and to apply, please visit the PHSO website.

As a caseworker you will be undertaking casework in a timely and proportionate way to PHSO's agreed internal and external standards.

They are looking for motivated individuals, with excellent customer service skills to join their team. Ideally, you will be highly motivated, be able to successfully manage a varied workload, have excellent analytical skills, the ability to make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial. You must be able to write clearly and effectively.

For further information about the role and to apply, please visit the PHSO website.