Ombudsman Jobs

About the Armed Forces Commissioner (AFC)

The AFC is a newly established, dedicated champion for our Regular and Reserve personnel and their families; a landmark step in demonstrating our commitment to supporting those who serve our nation. Acting as an independent champion, the AFC provides a direct route for serving personnel and their families to raise concerns about welfare issues that may impact on their service lives and ability to serve.

The Commissioner subsumes the roles and responsibilities of the Service Complaints Ombudsman for the Armed Forces (SCOAF), providing independent and impartial oversight of the Service Complaints system. They have the power to help Service personnel access the Service Complaints system, review aspects of the handling of individual Service Complaints, and report on the efficiency, effectiveness, and fairness of the system as a whole.

They also have the discretion to conduct individual and thematic investigations into specific and broader welfare issues facing Service personnel and their families. The independent reports and recommendations they publish will highlight these issues to Parliament and the wider public, holding the government and the Armed Forces to account.

As the Head of Welfare Investigations, you will have responsibility for the effective operation of the high-profile customer-facing Welfare investigations overseen by the AFC. This area is responsible for assessing the investigations conducted by relevant bodies, and for undertaking individual and thematic investigations as directed by the Commissioner.

Salary £61,630, 

For further information and how to apply, please visit Civil Service Jobs

About the Armed Forces Commissioner (AFC)

The AFC is a newly established, dedicated champion for our Regular and Reserve personnel and their families; a landmark step in demonstrating our commitment to supporting those who serve our nation. Acting as an independent champion, the AFC provides a direct route for serving personnel and their families to raise concerns about welfare issues that may impact on their service lives and ability to serve.

The Commissioner subsumes the roles and responsibilities of the Service Complaints Ombudsman for the Armed Forces (SCOAF), providing independent and impartial oversight of the Service Complaints system. They have the power to help Service personnel access the Service Complaints system, review aspects of the handling of individual Service Complaints, and report on the efficiency, effectiveness, and fairness of the system as a whole.

They also have the discretion to conduct individual and thematic investigations into specific and broader welfare issues facing Service personnel and their families. The independent reports and recommendations they publish will highlight these issues to Parliament and the wider public, holding the government and the Armed Forces to account.

About the post

As the Head of Assessments, you will have responsibility for the effective operation of the AFC’s customer-facing Assessment Team, responsible for processing all enquiries and applications made to the AFC. This is a forward-facing role, with significant impact on the delivery of the AFC’s investigative responsibilities for both Service Complaints and General Service Welfare matters. Leading a new team within the AFC, you will be expected to effectively lead and manage this team through a period of change, supporting their development whilst providing excellent service to customers, and identifying areas for continuous improvement.

This position is advertised at 37 hours per week. Salary £61,630

For further information and how to apply, please visit: Head of Assessments - Civil Service Jobs - GOV.UK

As the Senior Head of Investigations, you will manage and oversee the AFC’s investigative function responsible for conducting investigations into Service and Welfare Complaints. You will be the senior responsible officer for the effective operation of the high-profile customer-facing investigations function, responsible for the independent and impartial oversight of the Service Complaints system, and for monitoring and assessing the welfare investigations conducted by relevant bodies within Defence and undertaking individual and thematic investigations as directed by the Commissioner. 

You will be required to work collaboratively, whilst taking individual responsibility for your areas of work, producing high quality outputs at pace. You will be expected to foster a high-performance culture, promoting staff development and an inclusive environment.

This position is advertised at 37 hours per week.

Salary £72,840

For further information and how to apply, please visit: Senior Head of Investigations - Civil Service Jobs - GOV.UK

As an AFC Senior Investigator, you will undertake investigations related to Service Complaints submitted by members of the Armed Forces, or General Service Welfare Matters submitted by members of the Armed Forces and their families, in accordance with legislation. You will be responsible for managing complex, sensitive, investigations and casework, assessing risk, and looking at allegations and making recommendations on appropriate remedies. You may also be required to line manage HEO Investigators, acting as a point of escalation, providing advice on their investigations, quality assuring work to ensure standards are achieved, and supporting their development.  

Service Complaint Investigations:

Senior Investigators are responsible for managing complex, sensitive individual casework, assessing risk, looking at allegations of maladministration and potential injustice, the substance of an investigation, and making recommendations on appropriate remedies. Senior Investigators also investigate allegations of undue delay in the handling of Service Complaints, and review admissibility decisions. You will liaise with complainants, providing excellent customer service and produce investigation reports setting out the Commissioners decision which are clear and easy to understand. 

General Service Welfare Investigations:  

Senior Investigators are responsible for managing complex, sensitive individual casework relating to General Service Welfare Matters submitted by members of the Armed Forces and their families. You will be responsible for conducting individual investigations, looking at allegations, gathering evidence and making recommendations on appropriate remedies. You may also be involved in leading or supporting larger thematic investigations, as decided by the AFC, ensuring efficient and effective investigations on often complex and high-profile issues which will result in reports laid in Parliament.   

Salary £46,040 

For further information and how to apply, please visit: Senior Investigator - Civil Service Jobs - GOV.UK

As the Assessment Team Manager, you will be responsible for the day-to-day management of the AFC’s customer-facing Assessment Team responsible for processing all enquiries and applications made to the AFC. You will be responsible for ensuring the Assessment Team makes correct, consistent and evidence-based decisions and provides an efficient and good customer experience. You will identify themes and trends which may require further analysis and exploration in thematic investigations, raising this with senior leaders.  

You will also act as the AFC’s safeguarding and welfare lead, being the point of contact for the office on all matters related to safeguarding and welfare, ensuring the team is appropriately trained and kept up to date on relevant policy, process or legislative changes.

This position is advertised at 37 hours per week.

Salary £46,040

For further information and how to apply, please visit: Assessment Team Manager - Civil Service Jobs - GOV.UK

As the AFC Training and Development Manager you will take a strategic approach to the training and development of the AFC organisation, overseeing how teams and individuals reach full capability. You will be designing training packages and delivering these with confidence and enthusiasm to a range of individuals at all grades. You will also develop and deliver training to a range of individuals across Defence on handling and making decisions related to Service Complaints and General Service Welfare Matters.

This position is advertised at 37 hours per week.

Salary £46,040

For further information and how to apply, please visit: Training and Development Manager - Civil Service Jobs - GOV.UK

We are looking to recruit a new permanent Team Assistant to join our Improvement, Standards and Engagement (ISE) team.  The post-holder will play a pivotal role in the effective running of our team by providing administrative support across all functions of the team. The role will involve management of all shared team email inboxes and administration associated with incoming emails. You will also provide important administrative support for work led by colleagues in the ISE team, such as supporting our project work and our Engagement and Communications Team.

To be successful in this role, ideally you will have a minimum of 1 year's general clerical or administrative experience. You will be able to demonstrate an eye for detail, strong administration and organisation skills, accurate data input skills together with excellent interpersonal skills.

Part time (21 hours per week)

Location: Bridgeside House, Edinburgh

Hybrid working available with some requirements for attendance at the office

Salary scale:  Pro rata £19,332 - £21,900 (Full time equivalent Band 2 £32,220 – £36,500)

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit www.spso.org.uk/working-for-usfor an application pack.

Alternatively, for further information, please contact 0131 243 0982 or recruitment@spso.gov.scot

As an AFC Investigator, you will undertake investigations related to Service Complaints submitted by members of the Armed Forces, or General Service Welfare Matters submitted by members of the Armed Forces and their families, in accordance with legislation. You will be responsible for managing investigations and casework, assessing risk, and looking at allegations and making recommendations on appropriate remedies.  

Service Complaint Investigations  

AFC Investigators are responsible for managing individual casework, assessing risk, investigating allegations of undue delay in the handling of Service Complaints or reviewing admissibility decisions. You will liaise with complainants, providing excellent customer service and produce Investigation reports setting out the Commissioners decision which are clear and easy to understand.  

General Service Welfare Investigations  

Investigators are responsible for managing individual casework relating to General Service Welfare Matters submitted by members of the Armed Forces and their families. You will be responsible for conducting individual investigations, looking at allegations, gathering evidence and making recommendations on appropriate remedies. You may also support larger thematic investigations. 

This position is advertised at 37 hours per week.

Salary £37,720, 

For further information and how to apply, please visit: Investigator - Civil Service Jobs - GOV.UK

The Pensions Ombudsman has an exciting opportunity for Caseworkers and Senior Caseworkers to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 – £46,194. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

For further information, please visit the Pensions Ombudsman website for more information. 

The Legal Ombudsman have a Business Intelligence (BI) service for the organisation to help us make better use of new case management tools, support data analysis, and transition remaining legacy systems.

A flexible role offering hybrid working, the BI developer plays a key role in producing management information, collating data from a variety of sources to help the Legal Ombudsman make data driven decisions.

You will build and test end to end reporting solutions for analysis by both internal and external stakeholders. 

Primarily a technical role working with the BI team, the BI developer will also collaborate with stakeholders, data and technology specialists and management, good communication skills are as essential.

As a BI Developer, you will play a crucial role in maintaining and enhancing our BI solutions and automated tools. You will work with telephony, finance, HR, and other systems to generate valuable management information. Collaborating with a diverse team of technical and data specialists, you will improve reporting capabilities and ensure thorough documentation of any changes to reporting solutions. Your role will be vital in developing and delivering accurate, reliable, and effective management information to support the organisation’s needs.

Do you have experience with SSIS and SQL? 

Are you familiar with data warehousing using the Kimball methodology? 

Can you ensure that best practices are followed to maintain the highest standards in developing our BI solutions?

If you have experience identifying opportunities for improving data storage and sourcing within a data warehouse, and hands-on experience designing ETL solutions using SSIS and Azure Data Factory, we want to hear from you. You will also have the opportunity to shape the future of reporting capabilities within the organisation, empowering business users with enhanced query and reporting tools while ensuring data quality standards are met.

For further information and how to apply, please visit: Legal Ombudsman website

The New Homes Ombudsman Service (NHOS) is recruiting for an Investigations Manager

The role can be based at our Hemel Hempstead or Glasgow office. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

Salary - £43,260

For further information and how to apply, please visit: TDS Group website 

We have grown significantly as an organisation last year and are continuing to grow. As our team grows, we're looking for multiple caseworkers to help make sure every complaint makes a difference. 

You will analyse evidence, speak to complainants and NHS or other government departments and liaise with our own Clinical Advisers to reach decisions on whether to uphold complaints. 

Our Caseworkers bring experience from all walks of life. Some have been solicitors; others are nurses or complaints investigators in local government. Others are recent graduates who combine great customer service experience with writing and analysis skills. 

For further information and how to apply, please visit the PHSO website

The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a number of Contact and Support Specialists to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

Further details of the role and how to apply can be found here - Contact and Support Specialists

The Pensions Ombudsman has an exciting opportunity for a number of Lawyers (Flexi, Hybrid, Benefits) to join our team based in Canary Wharf, where we currently operate an agile working policy.  

You will be working full or part-time on a permanent contract and will receive a competitive salary of £69,398 - £74,861. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Please visit our website for more information.