Ombudsman Jobs

The Public Services Ombudsman for Wales (PSOW) is recruiting for a Head of IT Services. This is an incredible opportunity which would see you lead strategic development of the Ombudsman's IT systems and services through a significant digital transformation.

What the Head of IT Service will:

• Oversee the strategic management of the Ombudsman's IT and digital services and lead the development and delivery of the IT and Digital Strategy.
• Manage IT projects to ensure strong delivery on time and within budget, while engaging users to shape expectations and foster innovation.
• Lead initiatives on machine learning, automation, and AI to meet PSOW's needs while ensuring accountability, transparency, and proportionality.
• Drive continuous improvement in IT services, supporting staff at all levels with systems that meet their needs and enhance the user experience.
• Manage IT procurement, contracts, and relationships with key suppliers to ensure optimal performance and address any supplier issues.
• Ensure the security of PSOW systems and data, with strong cyber security measures, backups, and business continuity plans in place for unplanned incidents.

For further information about the role and to apply, please visit the PSOW website or Yolk Recruitment.