Ombudsman Jobs

It’s an exciting time to join the Legal Ombudsman as we continue to strengthen the impact of our Communications, Engagement and Impact (CEI) function and enhance the way we use insight and learning to drive improvement across the legal services sector.

We are seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Learning and Insight. This is a high-profile role responsible for shaping and embedding LeO’s Learning and Insight operating model, ensuring that the valuable evidence generated through complaints, casework, research and stakeholder engagement is transformed into meaningful learning, actionable insight and demonstrable impact.

Working closely with the Head of Strategic Engagement and Communications, you will play a pivotal role in building and leading a sustainable centre of expertise that supports service improvement, intelligence sharing and better complaint handling across the sector. You will oversee the development of high-quality insight products, publications, guidance and thematic learning, ensuring they meet the needs of providers, regulators, partners and other stakeholders. Together, you will provide joint leadership of LeO’s Casework and Complaint Handling centre of expertise, helping to translate specialist knowledge into practical improvements for both the organisation and the wider sector.

As a member of the Senior Leadership Team, you will contribute to organisational strategy, governance, business planning, transformation and risk management, providing evidence-based leadership that supports decision making at Executive and Board level. You will also lead and develop a talented team, fostering a culture of continuous improvement, collaboration and innovation.

The successful candidate will be a strategic thinker with experience of leading insight, research, learning, policy or improvement functions. You will have the ability to translate complex information into clear and compelling outputs, influence senior stakeholders, and drive organisational and sector-wide change through the effective use of evidence and insight. If you are passionate about using learning to improve services and outcomes, and are motivated by the opportunity to make a lasting impact, we would love to hear from you.

The deadline for application is: Monday 5^th October 2026 at 9am
 

For further information and how to apply, please visit: Head of Learning and Insight | The Legal Ombudsman Careers

The LGSCO are looking to recruit Complaints Advisors.  We know our success depends on staff with integrity, initiative and skill. We are looking for self-motivated people who can use sound judgement and think creatively to help customers and resolve issues.

This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us.

You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers.

Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed

Closing date: 09.00am  22 September 2026

For further information and how to apply, please visit https://www.lgo.org.uk/jobs/vacancies

The Pensions Ombudsman has an exciting opportunity for an Application Support Analyst to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a fixed term contract for 18 months and will receive a competitive salary of £38,813 per annum. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 24 September 2026 at 23:59

The Local Government & Social Care Ombudsman (LGSCO) are recruiting two Stakeholder Communications Officers.

These lead on communication activity with local authorities, care providers, MPs and other external stakeholders. This is a varied, hands-on communications role with real scope to shape how a public interest organisation tells its story and engages with its audiences.

Postholders re given a defined portfolio of work, but all share a core set of responsibilities and work closely together across the team. One postholder will focus primarily on publications and content, whole the other will focus on stakeholder communication and relationship management. Both will work flexibly according to business need and may, subject to management discretion, operate across the full range of stakeholder communications activity.

For further information and how to apply, please visit https://www.lgo.org.uk/jobs/vacancies

It’s an exciting time to join the Legal Ombudsman as we continue to strengthen our influence across the legal services sector and enhance the way we engage with stakeholders, share learning and communicate our impact.

We are seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Strategic Engagement and Communications. This is a high-profile role responsible for shaping and delivering LeO’s strategic engagement, communications and publications agenda, ensuring that our voice is clear, credible and influential across the sector.

Working closely with the Head of Learning and Insight, you will play a pivotal role in connecting LeO’s evidence, expertise and organisational learning with the needs of external audiences. You will lead the development of a coordinated approach to stakeholder engagement, communications, media, digital activity and corporate publications, ensuring that LeO’s messages are accessible, evidence-based and aligned with our strategic objectives. Together, you will provide joint leadership of the Casework and Complaint Handling Centre of Expertise, helping to translate specialist knowledge and complaint-handling insight into meaningful engagement, learning and sector improvement.

As the leader of a developing Strategic Engagement and Communications function, you will build strong and productive relationships with regulators, the legal profession, consumer groups, policymakers, partners and the media. You will provide direction and assurance across all external-facing activity, helping to strengthen LeO’s reputation, increase the impact of our work and ensure we are well positioned to respond to emerging opportunities and challenges.

As a member of the Senior Leadership Team, you will contribute to organisational strategy, governance, business planning, transformation and risk management, bringing an external perspective and strong strategic judgement to decision-making. You will also lead and develop a high-performing team, fostering a culture of collaboration, innovation and continuous improvement.

The successful candidate will be an experienced communications, engagement or public affairs leader with a proven ability to influence senior stakeholders, build effective partnerships and develop compelling strategies that deliver measurable impact. You will be comfortable operating in a complex environment, translating evidence into clear and persuasive communications, and ensuring that engagement activity supports both organisational objectives and wider sector improvement. If you are passionate about using communication and engagement to drive positive change and build confidence in public services, we would love to hear from you.

Closing Date for applications: Monday 28^th September 2026 at 9am

For further information and how to apply please visit: Head of Strategic Engagement and Communications | The Legal Ombudsman Careers

The LGSCO are looking to recruit an Information Governance Manager. 

The Information Governance Manager leads the Information Governance Team at the Local Government and Social Care Ombudsman, playing a central role in how the organisation handles information responsibly, transparently and in the public interest. 

You will act as Deputy Data Protection Officer, working under the delegation of the Head of Policy and Communications. You will lead and support a small team, take ownership of information governance performance, and personally handle some of the most complex and sensitive information requests the organisation receives.

This is a new position within the organisation and an exciting opportunity to shape the role and work of the team to deliver an excellent service.

Closing date: 09.00am  9 October 2026

For further information and how to apply, please visit https://www.lgo.org.uk/jobs/vacancies