Ombudsman Jobs

The post holder is responsible for ensuring a high-quality Human Resource (HR) service to the Ombudsman’s office that will support management in policy development, preparation of guidance, recruitment and selection, and training and development which enables the recruitment and retention of staff with the correct skills and experience to ensure NIPSO provide a quality, efficient and timely service to the public and develops staff to achieve their full potential making NIPSO an employer of choice.   

For further information about the role and to apply, please visit the NIPSO website. 

PHSO is looking for a new Senior Strategy Advisor, this person will be contributing to the development of strategies that underpin the organisation’s work. Working proactively with external stakeholders to understand opportunities to strengthen their impact and supporting organisational projects . PHSO need someone who has expertise in equality and human rights policy developments and societal trends.

Salary: Manchester - £46,404

London: £49,188

For further information about the role and to apply, please visit the PHSO website.

Salary: £46,404 – £52,352

Location: Manchester

PHSO are looking to recruit a Cloud Systems Engineer.  Their ideal candidate will have experience working in an organisation where collaboration, together with best practice document, data and knowledge management are key requirements of its operations. Providing day to day support and development of both the organisations on-premise and cloud infrastructure components, ensuring they are robust, compliant and performant. The candidate will be responsible for project delivery of new technologies within the organisations Azure Cloud and M365 environments. Providing high quality and comprehensive support, dealing with rapidly changing priorities and juggling a wide range of tasks that are often urgent, complex and sensitive.

For further information about the role and to apply, please visit the PHSO website.

**Due to this role being readvertised, candidates who have previously applied are kindly encouraged not to reapply at this time.**

We are looking for an appointment of two Ombudsman Directors

• Ombudsman Director - General Banking Directorate, Permanent Appointment

• Ombudsman Director - Consumer Credit Directorate (mass claims)

Fixed Term Contract - 18 months: applications for this role are welcomed on a secondment basis

Remuneration for both roles: c.£130,000 + flexible benefits package

Time Commitment for both roles: Full time, where possible we are open to considering flexible working patterns. Please let us know in your application your desired working pattern.

Location: London, Coventry or Manchester with travel to our other offices and hub locations.

These pivotal appointments are exciting opportunities to join us and lead our casework teams to ensure that our decisions are made fairly, impartially and consistently, whilst achieving our productivity, quality and efficiency objectives. The Ombudsman Directors will be a key part of the senior leadership of the service, developing policy and a supporting knowledge framework for the Consumer Credit Directorate and the General Banking Directorate, assuring the quality of casework, and managing the casework teams and operational budget for the product area. Delivering great customer service, driving continuous improvement and acting as the voice of the industry are all key dimensions of these opportunities.

We welcome interest from candidates with strategic senior leadership experience in high-profile, customer facing service roles, with a focus on commerciality and delivering results through others from within the Financial Services sector, the regulated sectors or ombudsman / dispute resolution schemes.

To find out more details, read the full candidate pack and how to apply, please click on here to apply:

For a confidential conversation about these Ombudsman Director roles, please contact 

Russell Brandon: 

E: russell.brandon@gatenbysanderson.com

T: 01962 864124

The Northern Ireland Public Services Ombudsman (NIPSO) is looking to recruit an Audit & Risk Committee (ARC) Chair. 

The ARC chair will support the Ombudsman in ensuring that the unique accountability arrangements which underpin the office remain effective. In delivering on NIPSO’s accountability and value for money obligations the ARC Chair will be mindful of the need to protect the Ombudsman’s operational independence. 

The Ombudsman, as Accounting Officer, has responsibility for issues of risk, control and governance. The Ombudsman appoints an Audit and Risk Committee to provide additional scrutiny and assurance. The ARC’s role is not operational, neither has it any role in NIPSO’s decision making processes. Rather the ARC’s role is to advise and support the Ombudsman as Accounting Officer. 

For further information about the role and to apply, please visit the NIPSO website.

The Northern Ireland Public Services Ombudsman (NIPSO) is looking to recruit an Audit & Risk Commitee (ARC) Member.

The ARC member will support the Ombudsman in ensuring that the unique accountability arrangements which underpin the office remain effective. In delivering on NIPSO’s accountability and value for money obligations the ARC member will be mindful of the need to protect the Ombudsman’s operational independence. 

The Ombudsman, as Accounting Officer, has responsibility for issues of risk, control and governance. The Ombudsman appoints an Audit and Risk Committee to provide additional scrutiny and assurance. The ARC’s role is not operational, neither has it any role in NIPSO’s decision making processes. Rather the ARC’s role is to advise and support the Ombudsman as Accounting Officer. 

For further information about the role and to apply, please visit the NIPSO website.