Ombudsman Jobs

It's an exciting time to join the Legal Team at the Legal Ombudsman (LeO).

The Legal Manager and wider Legal Team are looking for a Solicitor to join their team on a fixed term contract and help deliver a high-quality, proactive in-house legal service that supports the organisation across both operational and corporate functions.

This is a key role within the Legal Team, reporting to the Legal Manager. You will provide expert legal advice and support across a broad range of contentious and non-contentious matters, including the interpretation and application of the Scheme Rules, judicial review claims, enforcement of Ombudsman decisions, and wider legal and governance issues. Working collaboratively with colleagues across the organisation, you will play an important role in ensuring legally sound decision-making and effective management of legal risk.

You will manage your own varied caseload, conducting legal research, drafting court documents and correspondence, and supporting litigation in accordance with the Civil Procedure Rules. The role also involves working closely with external counsel, courts and other stakeholders, providing guidance to the Paralegal on litigation processes and court bundles, and contributing to the delivery of legal training and development across the organisation.

The ideal candidate will be a confident legal professional with experience of advising on a broad range of legal matters, ideally within an in-house, public sector or regulatory environment. You will have strong legal research, drafting and case management skills, excellent organisational abilities, and the confidence to build effective relationships with colleagues and external stakeholders. If you enjoy working collaboratively, managing a varied workload and making a meaningful contribution to an organisation that delivers an important public service, we'd love to hear from you.

Closing: Friday 14^th August 5pm

For further information and how to apply please visit: Solicitor | The Legal Ombudsman Careers

We are seeking a dedicated and customer-focused Initial Enquiries Advisor to join our team. As the first point of contact for all incoming enquiries to TPO, you will play a crucial role in delivering high-quality customer service. Your primary responsibility will be to provide advice, guidance, and signposting to consumers and agents, helping them navigate TPO procedures effectively. Job Vacancy: Initial Enquiries Advisor | The Property Ombudsman

Closing Date for applications: Friday 14^th august 2026 @ 4pm

It’s an exciting time to join the Communications, Engagement and Impact Team at the Legal Ombudsman (LeO).

The Head of Communications, Engagement and Impact is looking for a Strategic Publications and Content Manager to join the team and lead the development and delivery of LeO’s most high-profile corporate publications and strategic communications.

This is a unique opportunity to play a central role in shaping how LeO tells its story, demonstrates accountability, and communicates its ambitions to key stakeholders, including the Legal Services Board, Ministry of Justice, legal regulators and consumer representatives. If you are an experienced writer with a passion for creating engaging, high-quality strategic content and enjoy working collaboratively across an organisation to influence and deliver meaningful outcomes, we would love to hear from you.

Reporting to the Head of Communications, Engagement and Impact, you will lead the planning, development and production of LeO’s major strategic publications, including the Business Plan and Budget, Annual Report and Accounts, corporate strategy, and other high-profile reports and consultations. Working closely with the Executive Team, OLC Board and colleagues across the organisation, you will ensure these publications are accurate, accessible and underpinned by a compelling narrative that clearly communicates LeO’s performance, priorities and ambitions.

You will also contribute to broader external communications, helping to raise LeO’s profile through engaging content across digital channels, including the website and social media, while supporting strategic campaigns and stakeholder engagement activity. As part of this role, you will have the opportunity to coach and support colleagues, helping to build capability within the Communications, Engagement and Impact team and foster a collaborative, inclusive and continuously improving culture.

The ideal candidate will have proven experience of writing and delivering high-quality strategic publications or corporate content within an organisation with a public profile. You will be a confident communicator with excellent writing and editorial skills, able to translate complex information into clear, engaging content and build strong relationships with stakeholders at all levels. Experience of supporting Board and Executive reporting, delivering complex communications projects, and developing compelling strategic narratives will be essential. Experience of organisational strategy development, digital communications, accessibility standards, AI tools and knowledge of the legal or ombudsman sector would be advantageous.

For further information and how to apply, please visit Legal Ombudsman website: Strategic Publications & Content Manager | The Legal Ombudsman Careers

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.

Based in the centre of Manchester and Westminster, we employ over 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you. 

The role

This is an important role in how the organisation explains its work to the outside world. You will work closely with senior leaders, helping them prepare for media activity and making sure complex issues are communicated clearly and confidently.

You will manage relationships with journalists and stakeholders, handle media enquiries, and spot opportunities to raise the organisation’s profile. Alongside this, you will create clear, accurate content across a range of channels, from briefings and reports to web and social media.

The role also involves leading high-profile projects and events, often working independently and managing priorities across several areas. You will use insight and data to shape messages, support decision-making, and continually improve how communications are delivered.

For further information and how to apply, please visit the PHSO website

As an Adjudicator, you will support the delivery of TDS Group dispute resolution activities by considering and adjudicating deposit and other disputes across a range of ADR schemes. You will ensure the independence, fairness and effectiveness of the adjudication process, delivering high-quality decisions within prescribed standards and timeframes. Alongside adjudication, you will engage in the consideration and mediation of disputes via telephone and virtual communication, helping parties reach resolution where appropriate.

Salary - £42,494.30 per annum

For further information and how to apply, please visit: https://www.tdsgroup.uk/adjudicator-4

Are you passionate about the quality of public services in Wales? Would you like to support the Ombudsman in delivering her vision to put things right for users of public services and to drive improvement in those services?

We are seeking to appoint independent member(s) to join our Audit & Risk Assurance Committee (ARAC) or Advisory Panel (the Panel).  These are key appointments to underpin our excellent governance.  You must be committed to providing quality public services and be able to support and challenge the Ombudsman.

You should be able to evidence your ability to influence and engage with organisations and individuals at a senior level to promote good governance and positive change.

You should have good communication and interpersonal skills and ability to interpret complex data. You should have a good understanding of Welsh public services and it would also be desirable for you to have some understanding of the role of the Ombudsman.

We are especially interested in hearing from you if you have expertise/experience in any of the following fields:

• Strategic Leadership & Governance
• IT, Digital & Cyber Security
• Finance, audit or risk management
• Equality, diversity and inclusion.
• Ombudsman sector

To apply please visit Audit & Risk Assurance Committee / Advisory Panel Independent Members - Public Services Ombudsman for Wales

Closing date 12 noon - 7 September 2026