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Investigators

Scheme: Legal Ombudsman
Closing date:

The Legal Ombudsman is looking for Investigators who are able to help consumers and legal service providers resolve complaints. This can be through negotiation and agreement or an investigation.

The job offers a move away from the repetitive nature of the working environment to a challenging and engaging workplace where no two days are the same, spanning all areas of law and a variety of different complaint types.

Applications are invited from individuals working within a commutable distance, as there will be a requirement to attend the Birmingham office for some of the week, dependent on business need. 

Details of flexible working arrangements will be discussed with the successful candidates as part of the job offer.

For further information about the role and to apply, please visit the Legal Ombudsman website.

HR Manager

Scheme: Housing Ombudsman Service
Closing date:

Exciting newly created opportunity for a dynamic, solution-focused Human Resources Manager, with strong business partnering skills.

The Housing Ombudsman Service is an expanding organisation with ambitious plans for further growth in response to an increasing need for its service. It provides independent, impartial and fair dispute resolution for nearly 5 million households in England.

As Human Resources Manager, you will be part of a small HR Team and will be responsible for providing excellent operational HR, delivering a high-quality programme of learning and development, and supporting the Head of HR in the delivery of the people strategy.

For further information about the role and to apply, visit the HOS website.

Quality Manager

Scheme: Legal Ombudsman
Closing date:

The Legal Ombudsman is looking for someone who has strong and effective leadership skills and can lead a small team in the ongoing development of a culture of continuous quality improvement across the business. This will enable the Legal Ombudsman to ensure that customer needs and expectations are understood, met and exceeded over time.

Applications are invited from individuals working within a commutable distance, as there will be a requirement to attend the Birmingham office for some of the week, dependent on business need. 

Details of flexible working arrangements will be discussed with the successful candidates as part of the job offer.

For further information about the role and to apply, please visit the Legal Ombudsman website.

General Enquiries Team Advisors

Scheme: Legal Ombudsman
Closing date:

The General Enquiries Team (GET) act as the first point of contact for members of the public and service providers who have a general enquiry. They provide information, advice and support to customers, which includes signposting to alternative sources of help or information where appropriate.

They are also responsible for dealing with incoming correspondence, ensuring that new enquiries are created or the documentation is moved to a corresponding complaint. They will oversee other administration tasks for the operations team.

Applications are invited from individuals working within a commutable distance, as there will be a requirement to attend the Birmingham office for some of the week, dependent on business need. 

Details of flexible working arrangements will be discussed with the successful candidates as part of the job offer.

For further information about the role and to apply, please visit the Legal Ombudsman website. 

Inbound Call Handlers

Scheme: Legal Ombudsman
Closing date:

The Legal Ombudsman is looking for experienced Call Handlers to join their General Enquiries Team.

You will act as a first point of contact for customers when they contact the Legal Ombudsman and be responsible for assisting them with their enquiries about our services.

Candidates do not need to have a legal background to carry out this role, they are looking for people that have excellent customer service skills and some complaint call handling experience.

Applications are invited from individuals working within a commutable distance, as there will be a requirement to attend the Birmingham office for some of the week, dependent on business need. 

Details of flexible working arrangements will be discussed with the successful candidates as part of the job offer.

For further information about the role and to apply, please visit the Legal Ombudsman website.

Communications Officer

Scheme: Parliamentary and Health Service Ombudsman
Closing date:

PHSO are looking for an experienced, creative Communications Officer to join their small, busy communications team in central Manchester.

You will provide a flexible, responsive and proactive internal communication service to educate, inform and engage staff. While you will primarily work on supporting the delivery of internal communications, there may be times when you will provide external communications support.

You will also support the delivery of a variety of projects and events, ensuring tasks are delivered on time and to a high standard. 

This is a varied and fast-paced role that would suit someone with a can-do attitude and first-rate communication skills.

For further information about the role and to apply, please visit the PHSO website.

Senior Quality Officer

Scheme: Parliamentary and Health Service Ombudsman
Closing date:

PHSO are currently recruiting for a Senior Improvement Officer within their Quality and Improvement team based in their Manchester office.
 

Reporting to the Quality manager you will be responsible for the delivery of the Quality Assurance Framework related to the quality control and assurance of casework and compliance recommendations for the organisations they investigate and delivering key projects within the Quality Standard.

You will be expected to provide specialist quality sampling activity based on priorities and themes, audit casework and compliance recommendations and compare and report findings against policy led quality standards, measures and PHSO’s service charter commitments as well as supporting the development of policy, Guidance training, tools and communications arising from projects.

For further information about the role and to apply, please visit the PHSO website.

Complaints Advisor

Scheme: Local Government and Social Care Ombudsman
Closing date:

This challenging and rewarding role will put you at the forefront of the LGSCO and you will be the first point of contact for their customers.

You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers.

Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed.

Further information including the job description, person specification and application form is available at www.lgo.org.uk/vacancies.

Non-Executive Director

Scheme: Independent Betting Adjudication Service (IBAS)
Closing date:

The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers.

IBAS is seeking to recruit at least one more Non-Executive Director to help expand and strengthen their Board as they take steps to transform into the UK’s first Gambling Ombudsman.

For further information about the role and to apply, please visit the IBAS website.

Board Chair-designate and non-executive directors

Scheme: Channel Islands Financial Ombudsman
Closing date:

Board Chair-designate and two other non-executive directors sought for the Channel Islands Financial Ombudsman from January 2022.

The chair-designate will take over from the current chair from January 2023.

Information pack with full details of these paid posts, and how to apply, at
www.ci-fo.org/careers/.

Case Handler

Scheme: The Furniture & Home Improvement Ombudsman
Closing date:

This is an exciting and unique opportunity to join a growing organisation which provides Alternative Dispute Resolution (ADR) to a range of businesses and their consumers.

You will play a key role within a team of experienced legal and ADR professionals resolving disputes between businesses and consumers. Your role will be to assess evidence, conciliate/mediate and adjudicate on an assigned case load. You will be expected to give legal advice on consumer law and complaint management to subscribing members and take part in presenting both internal and external training workshops.

For further information about the role and to apply, please visit www.disputeresolutionombudsman.org/careers/ombudsman

Lead Ombudsman

Scheme: The Furniture & Home Improvement Ombudsman
Closing date:

This is an exciting and unique opportunity to join a growing organisation which provides Alternative Dispute Resolution (ADR) to a range of businesses and their consumers.

You will play a lead role within a team of experienced legal and ADR professionals resolving disputes between businesses and consumers. Your primary role will be to assess evidence, conciliate/mediate and adjudicate on an assigned case load. You will be expected to give legal advice on consumer law and complaint management to subscribing members and deliver both internal and external training workshops.

For further information about the role and to apply, please visit www.disputeresolutionombudsman.org/careers.

Intake Caseworker

Scheme: Parliamentary and Health Service Ombudsman
Closing date:

A large part of the PHSO's job as an independent decision-maker on complaints involves giving people information and advice about making a complaint. As an Intake Caseworker, you will be the first point of contact for all initial communication with us; this may be by phone, text message, voicemail, email or letter. You will then advise the complainant how to progress their complaint, whether that is with the PHSO or another suitable organisation.

Using the information you receive you will determine if complaints are appropriate and ready for the PHSO, making relevant enquiries where needed. Where possible, you will flag any issues in support of their onward casework processes.

You will manage a variable caseload and conclude cases in a timely and proportionate way in line with the agreed quality and output standards and relevant policies. You will make robust decisions on the information you have and provide responses either by phone, email or letter. 

For further information about the role and to apply, please visit the PHSO website.

Caseworker

Scheme: Parliamentary and Health Service Ombudsman
Closing date:

As a caseworker you will be undertaking casework in a timely and proportionate way to PHSO's agreed internal and external standards.

They are looking for motivated individuals, with excellent customer service skills to join their team. Ideally, you will be highly motivated, be able to successfully manage a varied workload, have excellent analytical skills, the ability to make evidenced-based decisions and show appropriate empathy whilst ensuring that you remain impartial. You must be able to write clearly and effectively.

For further information about the role and to apply, please visit the PHSO website.