Kevin is the Chief Executive and Chief Ombudsman at Dispute Resolution Ombudsman Limited which operates the Rail Ombudsman, the Furniture & Home Improvement Ombudsman and the Dispute Resolution Ombudsman. He has a dual-mandate serving also as the Chief Ombudsman at the Independent Football Ombudsman (“IFO”), a scheme that was established by the football authorities (The Football Association, The Premier League, and The Football League) to receive and adjudicate on complaints which have not been resolved at an earlier stage. Prior to this appointment, Kevin sat on the IFO’s Advisory Board between 2015 and 2021 where he advised his predecessor on football-related casework and dispute resolution procedures.
He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law. He was called to the Bar by the Honourable Society of the Inner Temple in 2008 and is professionally qualified by the Chartered Institute of Arbitrators (CIArb). Between 2015 and 2019 Kevin served as a member of the Ombudsman Association Executive Committee and was re-elected to the Board for a second term in September 2021.