Matthew Vickers, Chief Executive, Ombudsman Services
Matthew Vickers joined Ombudsman Services, which operates the Energy Ombudsman scheme, in 2015 and became chief executive in late 2018.
His leadership role involves developing and implementing long-term strategy and maintaining positive relationships with regulators, government departments, politicians, consumer advocacy groups and other key external stakeholders.
He is passionate about the role of an ombudsman in delivering better outcomes for consumers and businesses alike.
Prior to joining Ombudsman Services in 2015, Matthew was chief executive at the Scottish Legal Complaints Commission (SLCC), a non-departmental public body based in Edinburgh.
A fluent Spanish speaker, he spent four years with the Foreign and Commonwealth Office as British Consul, initially in the Canary Islands and then in Madrid. Before entering public service, Matthew’s background was in retail and FMCG.
Matthew lives in Wirral, Merseyside. Outside work he enjoys spending time with his wife and two children.