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The Ombudsman Association welcomes Ofgem’s position that there should only be one Ombudsman operating in the energy sector and agrees that this is in the interests of consumers, and in line with current consumer policy. 

The Association believes that the approval of an additional ADR provider in the energy sector would undermine the benefits of having a single Ombudsman and cause confusion for consumers. 

Download an accessible PDF of our response below. 


ADR providers in the energy sector - Ofgem
PDF 126.2 KB