The Ombudsman Association is of the opinion that several amendments need to be made to the Armed Forces Bill to create a UK Service Complaints Ombudsman that would meet the Association’s five fundamental criteria of independent, fairness, effectiveness, openness and transparency, and accountability.
Strengthening the role of Parliament in the appointment of the Service Complaints Ombudsman;
Inserting a fixed term of office, for a minimum of five years, into the Bill;
Removing the requirement for a complaint to be made in writing;
Adding to the Bill that the Service Complaints Ombudsman’s findings are binding.
Download an accessible PDF of our response below.