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The Ombudsman Association welcomes the UK Government’s commitment to ensure consumers can easily get redress when things go wrong, which unfortunately is not the case at the moment. 

The overall problem with redress in the consumer sector flows from the combination of having multiple competing redress schemes whilst at the same time having gaps in coverage.  The result is that for consumers it is not clear how, or who, to raise a complaint with, there are gaps in who can access redress, access is sometimes restricted even where redress does exist, and the proliferation of schemes means there are inconsistencies in how complaints are handled. 

It is in the interests of consumers that they have access to an ombudsman in all areas of consumer markets 

Download an accessible PDF of our response below. 


Modernising Consumer Markets - Consumer Green Paper - BEIS
PDF 111.37 KB