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The Ombudsman Association welcomes the intention of the Ministry of Housing, Communities & Local Government to strengthen redress in social housing.  

The ‘democratic filter’ should be removed as a matter of urgency to reinstate direct access to the Housing Ombudsman and there should be a mandatory requirement on landlords to signpost to the Ombudsman. 

Download an accessible PDF of our response below. 


A new deal for social housing - MHCLG - OA response
PDF 468.71 KB