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The Ombudsman Association welcomes the intention of the Ministry of Housing, Communities & Local Government to strengthen redress for purchases of new build homes. 

An Ombudsman that meets the Association’s criteria and has adopted both our Service Standards Framework and our Caseworker Competency Framework will reflect best practice in terms of powers and standards. 

To be effective, the ombudsman will need to work in a well-regulated environment and liaise closely with enforcement bodies. 

Download an accessible PDF of our response below. 


Redress for Purchasers of New Build Homes and the New Homes Ombudsman - MHCLG
PDF 516.21 KB