Skip to main content
OA CONFERENCE 2022 - FULL REGISTRATION NOW OPEN

Full details of the 2022 OA Conference being held at Royal Holloway, University of London 20-22 June 2022 are now available.   Click HERE for more information and to register.

The Ombudsman Association welcomes the intention of the Ministry of Housing, Communities & Local to strengthen and simplify consumer redress across the housing market. 

  • It is in the interests of consumers that there should be a single, mandatory, ombudsman covering the private housing sector. 

  • Any ombudsman should meet the Ombudsman Association’s membership criteria and principles of Good Governance and Good Complaint Handling. 

  • To be effective an ombudsman needs to work in a well-regulated environment, with clear common standards to measure against, and liaise closely with enforcement bodies. 

Download an accessible PDF of our response below. 

Downloads

Strengthening consumer redress in the housing market - MHCLG
PDF 130.56 KB