The Ombudsman Association welcomes the intention of the Ministry of Housing, Communities & Local to strengthen and simplify consumer redress across the housing market.
It is in the interests of consumers that there should be a single, mandatory, ombudsman covering the private housing sector.
Any ombudsman should meet the Ombudsman Association’s membership criteria and principles of Good Governance and Good Complaint Handling.
To be effective an ombudsman needs to work in a well-regulated environment, with clear common standards to measure against, and liaise closely with enforcement bodies.
Download an accessible PDF of our response below.