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The Ombudsman Association welcomes the intention of the Ministry of Housing, Communities & Local to strengthen and simplify consumer redress across the housing market. 

  • It is in the interests of consumers that there should be a single, mandatory, ombudsman covering the private housing sector. 

  • Any ombudsman should meet the Ombudsman Association’s membership criteria and principles of Good Governance and Good Complaint Handling. 

  • To be effective an ombudsman needs to work in a well-regulated environment, with clear common standards to measure against, and liaise closely with enforcement bodies. 

Download an accessible PDF of our response below. 


Strengthening consumer redress in the housing market - MHCLG
PDF 130.56 KB