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The Ombudsman Association welcomes the Ministry of Justice's intention to encourage greater use of non-adversarial dispute resolution and the potential for a more joined-up approach across Government.

The most effective way to achieve benefits for both parties is to have a single mandatory ombudsman in each sector, to provide comprehensive and effective redress for all individuals and to enable holistic feedback to both the sector and policy makers.

Download an accessible PDF of our response below.


2021.10.29 MoJ Dispute Resolution in England and Wales
PDF 237.16 KB