Feedback on Public Services consultation - Government of Jersey

The ombudsman model is recognised as best practice across the different nations and territories of the British Isles, the British Overseas Territories, and the Commonwealth.

We strongly believe that the ombudsman model is the most effective model to identify systemic issues and help drive improvements in services and complaint handling. The benefit for citizens is therefore not only in resolving disputes, but also in the increased efficiency and effectiveness in public services as a result of ‘getting it right first time’.

You can read our response to the Government of Jersey consultation below.