The primary role of CIFO is to resolve complaints about financial services provided in or from the Channel Islands of Jersey, Guernsey, Alderney and Sark. CIFO is the joint operation of two statutory ombudsman roles, established in law by the Financial Services Ombudsman (Jersey) Law 2014 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014.
The Communications Ombudsman is part of a wider group that was founded in 2002 to provide independent dispute resolution services within the communications sector.
We’re one of the largest alternative dispute resolution (ADR) schemes approved by Ofcom. We have over 15 years' experience in the communications sector, and as part of our role, we also provide data and insights to providers to support them in improving the overall consumer experience
Now part of the Trust Alliance Group, our organisation has resolved over 1.3 million disputes.
Investigates complaints of maladministration by Public Authorities and Institutions, promotes effectiveness and efficiency within services rendered to the community, educates persons about their rights and duties in a free and democratic society, and provides a service to the public in fairness, justice and without prejudice.
The Energy Ombudsman was founded in 2006 to provide independent dispute resolution services. We help resolve disputes between consumers and energy suppliers whilst helping suppliers understand their consumers and improve their overall experience.
With over 2,000 energy companies signed up to the scheme, we’re approved by Ofgem to provide an independent and impartial service that’s free for consumers. We handle disputes across a wide-ranging remit, including domestic and non-domestic energy supply, energy brokers, heat networks, energy networks and Green Deal.
Now part of the Trust Alliance Group, our organisation has resolved over 1.3 million disputes.
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially and have the power to put things right.
The role of the FSPO is to resolve complaints from consumers, against financial service providers and pension providers. The FSPO provides an independent, fair, impartial, confidential and free service to resolve complaints through either informal mediation, leading to a potential settlement agreed between the parties, or formal investigation and adjudication, leading to a legally binding decision. When any consumer, whether an individual, a small business or an organisation, is unable to resolve a complaint or dispute with a financial service provider or a pension provider, they can refer their complaint to the FSPO.
Provides independent and effective oversight of policing in Ireland. It deals fairly and efficiently with complaints from the public about members of the Fiosrú, so that everyone can have confidence in the complaints system.
We accept, investigate and subsequently report on complaints made against Gibraltar Government departments/public bodies as listed in the Schedule to our Act.
The independent statutory ombudsman body for the review of unresolved complaints about publicly funded health and social care services on the Isle of Man.
The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. We resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members (private landlords and letting agents who are committed to good service for their tenants). Our dispute support service works with residents and landlords to resolve issues while they are within the landlord’s complaints procedure. Our dispute resolution team makes the final decision on complaints that remain unresolved through independent, impartial and fair investigation. We set complaint standards for our members through our statutory Complaint Handling Code and undertake systemic investigations, sharing the learning from our work through our Centre for Learning with landlords and residents to promote positive change in the social housing sector.