The Property Ombudsman has been providing consumers and businesses with an alternative dispute resolution service since 1990.
Our scheme is approved by the Government as a redress scheme, by the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider and as an Ombudsman by the Ombudsman Association.
The Ombudsman also produces Codes of Practice that are independently approved by the Approved Code Scheme.
The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case. We also support the rail industry to raise standards.
Considers complaints of maladministration or unfairness against the Canal and River Trust and the Avon Navigation Trust, once their internal complaints procedure has been completed. The Ombudsman cannot investigate complaints about personnel matters, or matters which have been, or are being, considered by a court. There is a time limit for bringing complaints.
The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA), and we investigate complaints about how the Home Office have handled claims for compensation, and review decisions on entitlement to compensation, under the Windrush Compensation Scheme.
The Adjudicator’s Office looks into excessive delays, mistakes, discourtesy of staff, the use of discretion and poor or misleading advice, and will consider if the organisation has applied its rules, standards, guidance and codes of practice fairly and consistently. Our decisions are based on the factual evidence of the complaint or review request.
CEDR specialises in mediation and alternative dispute resolution. We are an independent non-profit organisation and a registered charity and our aim is to provide society with skills and solutions for effective dialogue, and to bring about sustainable change. To achieve this, we operate in four main ways: Promoting mediation through events, schemes and services; Providing dispute resolution for individuals, businesses and other organisations; Training mediators - to date, we've trained over 5,000 mediators worldwide; Offering consultancy to organisations to help prevent and resolve conflict.
The Commissioner for Public Appointments is the guardian of the processes used by Northern Ireland Executive Ministers to make public appointments on merit. The Commissioner’s role is as follows: To ensure that the best people get appointed to public bodies free of personal and political patronage; To regulate and monitor the policies and procedures of Ministers and their departments in making public appointments and audits those procedures; To investigate complaints from applicants for public appointments; To ensure that departments operate systems that allow every citizen who has skills and experience to contribute and who has the motivation and integrity to serve, to put herself/himself forward for appointment; To ensure that applicants are treated, throughout the public appointment process, in a manner that is fair, considerate, consistent, open and transparent; To promote good governance including diversity on our public boards.
The Immigration Advice Authority (IAA) regulates immigration advisers, ensuring they are fit and competent and act in the best interest of their clients.
IBAS considers complaints from customers of licensed gambling businesses who believe they have been treated unfairly. We welcome complaints about online gambling, bookmakers, casinos, bingo clubs, arcades and charity lotteries. Complaints are considered by our team of Case Managers and decisions are reached by members of our Adjudication Panel.
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support. We act as an impartial referee for people who; feel they have been treated unfairly or are unhappy with the way their complaint has been dealt with by the business or agency. We provide our service to users of: the Child Support Agency; Jobcentre Plus (including most work provider services); The Pension Service; the Disability and Carers Service; Debt Management (part of DWP); the Financial Assistance Scheme; the Child Maintenance and Enforcement Division (Northern Ireland); Northern Ireland – benefits and pensions only (Department for Communities); the Independent Living Fund; the government’s Work Programme; Fit for Work (the government-funded advice service).