The primary role of CIFO is to resolve complaints about financial services provided in or from the Channel Islands of Jersey, Guernsey, Alderney and Sark. CIFO is the joint operation of two statutory ombudsman roles, established in law by the Financial Services Ombudsman (Jersey) Law 2014 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014.
Investigates complaints of maladministration by Public Authorities and Institutions, promotes effectiveness and efficiency within services rendered to the community, educates persons about their rights and duties in a free and democratic society, and provides a service to the public in fairness, justice and without prejudice.
The Financial Ombudsman Service has been set up to resolve complaints between consumers and financial businesses or claims management companies. It covers most areas of personal finance, from insurance and pension complaints to bank accounts and investments.
The role of the FSPO is to resolve complaints from consumers, against financial service providers and pension providers. The FSPO provides an independent, fair, impartial, confidential and free service to resolve complaints through either informal mediation, leading to a potential settlement agreed between the parties, or formal investigation and adjudication, leading to a legally binding decision. When any consumer, whether an individual, a small business or an organisation, is unable to resolve a complaint or dispute with a financial service provider or a pension provider, they can refer their complaint to the FSPO.
Provides independent and effective oversight of policing in Ireland. It deals fairly and efficiently with complaints from the public about members of the Garda Síochána, so that everyone can have confidence in the complaints system.
We accept, investigate and subsequently report on complaints made against Gibraltar Government departments/public bodies as listed in the Schedule to our Act.
The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. We resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and our voluntary members (private landlords and letting agents who are committed to good service for their tenants). Our dispute support service works with residents and landlords to resolve issues while they are within the landlord’s complaints procedure. Our dispute resolution team makes the final decision on complaints that remain unresolved through independent, impartial and fair investigation. We also share the learning from our work with landlords and residents to promote positive change in the social housing sector.
The Legal Ombudsman is the body responsible for investigating complaints between consumers and legal service providers in England and Wales.
These complaints often happen when consumers have used a service provider to buy a house, pursue a personal injury claim, resolve family issues or administer a family members estate. Common complaints include: costs, delay and poor information.
As well as resolving complaints the Legal Ombudsman works with the sector to share learning and insights which can improve customer service and complaints handling.
The New Homes Ombudsman Service resolves complaints from people who have purchased a new home, and are dissatisfied with an aspect of the service they have received, or the quality of the new home. The service covers homes built by developers who are registered with the New Homes Quality Board and applies to a wide range of issues arising in the first 2 years after someone reserved or purchased the property.
Launched in May 2022, it does not apply retrospectively; meaning only those who reserve or purchase a new home from a developer after they have become an activated Registered Developer with the New Homes Quality Board can complain to the ombudsman. It is anticipated that developers will become Registered Developers throughout 2022. You can check whether your developer is a Registered Developer on the New Homes Ombudsman Service website.
NIPSO investigates unresolved complaints against public bodies in Northern Ireland. These include hospitals, care homes, government departments, local councils, schools, and housing associations.