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Office of the Independent Adjudicator for Higher Education (OIA)

The OIA is the independent student complaints scheme for England and Wales.  It reviews unresolved complaints from students about their higher education provider. Where it finds that the provider has done something wrong, the OIA makes Recommendations for them to put things right. The OIA also shares learning from complaints to help improve policies and practices across the higher education sector.  And it works with others and contribute to the development of policy, both in the wider regulatory framework for higher education and in the ombuds sector. 

Jurisdiction:
England Wales
Category:
Education
Member type:
Ombudsman Member
Contact Office of the Independent Adjudicator for Higher Education (OIA)
Office of the Ombudsman (Ireland)

The Office of the Ombudsman is independent of government and examines complaints from people who feel they have been unfairly treated by a provider of a public service.  We can examine complaints against most organisations that deliver public services. These include government departments, local authorities, the HSE, nursing homes, publicly-funded third level education bodies, and bodies providing accommodation for asylum seekers and refugees under 'direct provision'.  

Jurisdiction:
Ireland
Category:
Education Health & Social Care Housing Public Services
Member type:
Ombudsman Member
Contact Office of the Ombudsman (Ireland)
Office of the Ombudsman for Bermuda

The Bermuda Ombudsman investigates complaints about the administrative actions of Public Authorities, including Government Departments, Boards and Bodies established or funded by the Legislature.

Jurisdiction:
Bermuda
Category:
Public Services
Member type:
Ombudsman Member
Contact Office of the Ombudsman for Bermuda
Ombudsman Cayman Islands

Parliamentary Ombudsman with responsibility for maladministration, complaints about police conduct, whistleblower complaints, freedom of information and data protection.

Jurisdiction:
Cayman Islands
Category:
Data Protection & Information  Police Public Services
Member type:
Ombudsman Member
Contact Ombudsman Cayman Islands
Ombudsman for Children

The Ombudsman for Children’s Office (OCO) is an independent office. We have two main roles; to deal with complaints made by or for children and young people about the actions of public organisations, and to promote the rights and welfare of children and young people under 18 living in Ireland.  We promote children’s rights and welfare by finding out what children and young people are concerned about and highlighting their opinions to people who make decisions that affect them. We help people, especially young people, to find out about children’s rights and how those rights can be respected and made real. We advise Government and others to help make sure laws and plans respect children’s rights. We encourage public organisations to promote children’s rights in the work that they do. We also carry research to get a better understanding of issues that are important in children and young people’s lives. 

Jurisdiction:
Ireland
Category:
Children Education Health & Social Care Housing Public Services
Member type:
Ombudsman Member
Contact Ombudsman for Children
Ombudsman for the Defence Forces

The Office of the Ombudsman for the Defence Forces was established under the provisions of the Ombudsman (Defence Forces) Act 2004. The Ombudsman is the ultimate point of appeal for complaints made by members (and former members) of the Irish Defence Forces against other members (or former members) of the Defence Forces, or against a civil servant of the Department of Defence, as provided for in the legislation.

Jurisdiction:
Ireland
Category:
Armed Forces
Member type:
Ombudsman Member
Contact Ombudsman for the Defence Forces
Ombudsman Services

Ombudsman Services is the Energy Ombudsman and the Communications Ombudsman.

 We are appointed by Ofgem to resolve complaints about energy suppliers and networks and by Ofcom for complaints about communication providers. Not all communication providers have chosen to be covered by the Communications Ombudsman, some are covered by an alternative dispute resolution scheme so please check with your provider. In both sectors we take complaints from consumers and micro-businesses which must be raised in the first instance with the supplier, network or provider. We can take cases after eight weeks or if the final proposed solution has been rejected and the dispute has reached deadlock.

Jurisdiction:
England Scotland UK Wales
Category:
Energy  Communications
Member type:
Ombudsman Member
Contact Ombudsman Services
Parliamentary and Health Service Ombudsman

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free. 

Jurisdiction:
England UK
Category:
Public Services Health & Social Care
Member type:
Ombudsman Member
Contact Parliamentary and Health Service Ombudsman
Police Ombudsman for Northern Ireland

The Police Ombudsman's Office provides independent, impartial investigation of complaints about the police in Northern Ireland. We look at evidence to decide whether police officers have acted properly or not. Examples of the types of things we investigate include complaints that: officers were in breach of Criminal Law; officers failed to conduct proper enquiries; officers used excessive force; officers were rude or aggressive; or acted in breach of the Code of Ethics.  We also investigate complaints about some, but not all, civilian employees of the police. This includes those performing custody and escort duties. Our decisions are made entirely independently of the police, government and complainants. 

Jurisdiction:
Northern Ireland
Category:
Police Standards in public life
Member type:
Ombudsman Member
Contact Police Ombudsman for Northern Ireland
Public Services Ombudsman for Wales

The Public Services Ombudsman for Wales has three specific roles. The first is to consider complaints about public service providers in Wales; the second is to consider complaints that elected members of local authorities have broken the Councillor Code of Conduct; the third is to drive public service improvement by promoting good complaints handling and learning from complaints. The Ombudsman is independent of all government bodies and the service provided is free of charge. 

Jurisdiction:
Wales
Category:
Children Education Health & Social Care Housing Public Services Standards in public life
Member type:
Ombudsman Member
Contact Public Services Ombudsman for Wales