Ombudsman Jobs

We are looking for a proactive and technically skilled End User Computing Manager to lead the delivery of modern, secure, and user-focused digital workplace services. You will oversee the design, implementation, and continuous improvement of end user technologies, making sure colleagues have the tools they need to work effectively, wherever they are.

You will manage a team of specialists, shape service standards, and drive innovation across device management, collaboration tools, and user support. Working closely with cyber security, infrastructure, and service management colleagues, you’ll help build a resilient and responsive digital environment.

If you’re passionate about user experience, thrive on solving complex technical challenges, and bring a strong track record in enterprise IT environments, we’d love to hear from you.

For further information and how to apply visit the PHSO website

Your role as an Complaints Advisor will be to identify complaints that have not yet been made to a Council or service provider, to accept complaints into the organisation and to filter out misdirected enquiries. This challenging and rewarding role will put you at the forefront of our organisation and you will be the first point of contact for our customers looking to bring their complaint to us. You will manage customer’s expectations by building an in-depth knowledge of the LGSCO’s role and that of local public services and adult social care providers. Your experience of processing information, on the telephone, electronically or in writing is key to helping the organisation succeed.

To be successful in the role, you must be able understand and deal with complex information submitted through our online complaints service.  You must be confident on the telephone and have the ability to manage customer expectations. You will need resilience to deal with challenging conversations and behaviours.  You will also need to be able to identify and act on any reasonable adjustments that may be required to enable a customer to access the service.

For further information and how to apply, please visit the LGSCO website

The Policy and Engagement Officer will provide support to the Director of Improvement, Engagement and Impact and Senior Policy & Engagement Officer to ensure the development and effective implementation of learning from the broad range of NIPSO investigations. This will include both maladministration investigations and local government standards investigations linked to the Code of Conduct for local Councillors. 

Duties will include conducting research, policy analysis and the development of outcome and impact measurements. It will also involve understanding case decisions and case thresholds and using these to improve standards across both the Councillor community and public bodies. The post holder will participate in networks established with public bodies, elected representatives, advocacy and support groups and other regulators and oversight bodies to; understand issues with the delivery of public services, ensure the dissemination of learning from NIPSO investigations both maladministration and local government ethical standards to improve public services and standards of conduct and promote a culture of learning from complaints.

For further information and how to apply, please visit the NIPSO website

The New Homes Ombudsman Service have an opportunity to join them as an Investigator.

These are full-time, permanent positions that can be based out of any of our TDS offices. Remote working may also be considered for the right candidate with the right experience.

The salary for this role ranges from £30,930.90 to £34,499.85, depending on the candidate’s location.

Some of the key responsibilities include:

• Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
• Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate.
• Reviewing complaint cases.
• Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
• Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
• Reach out to customers to obtain their acceptance or rejection of the final decision.

To be considered for this opportunity you must:

• Be capable of managing multiple tasks simultaneously and prioritizing a heavy workload effectively.
• Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook.
• Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing.
• Be able to think creatively and find innovative solutions to resolve customer queries.
• A strong focus on accuracy and attention to detail, combined with a keen investigative eye.

For further information and how to apply, please visit the NHOS website

Assisting with the work of The Dispute Service Ltd’s dispute resolution activities, to secure the independence and effectiveness of the dispute resolution process across all schemes and its subsidiaries. This is a varied and exciting role and requires a positive, flexible and hardworking person able to handle a variety of tasks and make decisions about the future progress of disputes.

Resolution Executives must be able to prioritise a busy workload accordingly and have a sound knowledge and ability to apply in practice the Scheme’s Rules. The role is office based in Hemel Hempstead. No job description can cover every issue that might arise, and the post holder is expected  to carry out other duties from time to time, broadly consistent with those listed below. 

For further information and how to apply, please visit the TDS website

The NHOS has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. As an NHOS Ombudsman you will be required to review submissions and make decisions on consumer complaints whilst securing the independence and effectiveness of the process.

For further information and how to apply, please visit the NHOS website