Ombudsman Jobs

Salary: £50,470 per annum

Summary of the role: 

This is a full-time, permanent position and is home based.

 Some of the key responsibilities include:

1. Deliver formal decisions on complaints arising under the New Homes Ombudsman Scheme operated by The Dispute Service, adhering to prescribed standards and within specified time limits.
2. Advocate for good practises in complaints handling and promote excellence across the new homes industry.
3. Representing NHOS as required at industry events, including presentations and training.
4. Engage in discussions with the Chief Ombudsman, Lead Ombudsman, or other NHOS complaints team members regarding any unusual issues that arise.
5. Contribute to ensuring TDS fulfils its service level agreement obligations in relation to adjudication.
6. Produce adjudication decisions and provide mediation/conciliation services that consistently result in high levels of customer satisfaction for the complaints service.

To be considered for this opportunity you must:

1. Have an honours degree or relevant professional qualification.
2. Have a minimum of 2-3 years’ experience in a decision-making role, preferable in dispute resolution, complaints handling or regulatory environment.  Experience of working in an ombudsman environment would be preferential.
3. Have knowledge of mediation and conciliation processes.
4. Have good working knowledge of Microsoft Word, Excel, Outlook, Sharepoint, PowerPoint, Salesforce, Business Teams and Zoom with the ability to learn new systems and processes as required.
5. Be able to analyse large quantities of information in electronic format.
6. Be able to work remotely, independently, and with minimal supervision.

 For further information please visit the TDS Group website

The Governance Officer provides efficient, proactive and values led governance support to ensure that all governance work is achieved within set time scales.

Duties include

• Planning and arranging the annual schedule of Board and Committee meetings and manage logistical requirements including diary liaison for the meetings;
• Supporting the Head of Leadership Office & Governance to ensure that our organisation keeps up to date and fulfils all governance and charity requirements whilst promoting, implementing and monitoring good governance policies and procedures;
• Acting as liaison person for Board members (booking hotels, dealing with expense claims,responding to routine queries etc.);
• Administering the whole process of Board & Committee meetings including minute taking and drafting clear, well structured, Board and Committee papers.

You will have a strong governance or administrative background in a professional setting and be able to deal with complex organisational duties as well as more routine administrative tasks. you will be resilient with excellent interpersonal and communication skills.

Full details of the job and person specification can be found via the OIAHE website here.

As Application Support and Development Engineer, you will be looking after PHSO’s key applications and databases, mainly built on Microsoft technologies like Power Platform, SharePoint, Teams, and Dynamics 365. You’ll help improve and support these systems, develop new tools, and make sure everything runs smoothly. 

You’ll split your time between improving services, building new solutions, supporting users, and helping deliver projects. Working closely with teams across the organisation, you will understand what is needed and create systems that support efficiency. 

You’ll also be responsible for keeping systems secure, up to date, and well-documented. Sometimes, you may need to work outside normal hours to support upgrades or maintenance.

This is a hands-on role for someone who enjoys solving problems, working with others, and making technology work better for everyone.

For further information and how to apply, please visit the PHSO website

As an Internal Professional Adviser, you will support the delivery of the health casework process by providing high quality, timely professional advice to lay casework staff on clinical issues raised in complaints.

You will also play a key role in supporting the development, embedding and continuous improvement of project and programme management through our Centre of Excellence and Community of Practice.

To find out further information please visit the PHSO website

The Financial Ombudsman Service is committed to making a difference to people’s lives and increasing confidence in the financial services industry. We make independent decisions on a range of complex and difficult disputes. And every year we resolve thousands of complaints between consumers or small businesses and their financial service providers. By joining us as an Ombudsman Manager you’ll play a key role in this work.

The role

As an Ombudsman Manager you’ll focus on either:

Producing fair, reasonable and impartial decisions at pace. The answers you give will be clear, well-explained and both parties will feel listened to. You’ll also look for opportunities to resolve complaints informally where that’s the right thing to do for an individual complaint, communicating with the parties in the most appropriate way.

or

Producing a small number of decisions and spending most of your time managing, motivating and leading a high performing team of Investigators to deliver great customer service and achieve timely, fair outcomes across a range of financial services problems.

You’ll set clear performance objectives, and you’ll coach and develop your team members to deliver high quality casework.  You’ll look for opportunities to share best practice with your team and the organisation.

Our Ombudsman Managers make sure everyone in a customer-facing team has the skills and support to investigate and respond to the financial services complaints we’re asked to resolve as well as working on casework policy issues as needed.

Ombudsman Managers are members of our statutory ombudsman panel, with the power to make independent and legally binding final decisions on some of our most challenging and complex cases. You will use sound judgement to produce final decisions, and you’ll identify new issues to be reviewed at policy level. You’ll be a confident communicator with the ability to cut through complexity and write decisions that are clear and accessible to customers.

Key responsibilities:

• You’ll make and write timely, independent and legally binding final decisions that are consistent, fair, reasonable, and impartial. Your decisions will explain the reasons for the outcome in a clear and comprehensible way.
• Leading, motivating, coaching and inspiring a team of casework investigators by role modelling our values.
• You’ll coach and support your team, ensuring they know how to use the range of available tools and systems, how to work self-sufficiently and escalate issues appropriately
• You’ll use the data and insight available to you to proactively manage your team, to ensure individual cases are moving at an appropriate pace and to anticipate issues before they arise.
• Work with your Ombudsman Leader to agree your own objectives, as well as those of your team, understanding the role you play in our overall organisational performance.
• Build a culture of excellent customer service, responding to and resolving any service complaints that arise for your team and sharing any learning to aid continuous improvement, as well as ensuring your team is responsive and dealing effectively with vulnerable customers who may need specific support.

For further information and how to apply, please visit the FOS website

The case handler will promote and assist early resolution of complaints by communicating with students, student representatives and higher education providers.

You will provide effective guidance to students, student representatives and higher education providers on the OIA’s case-handling process, possible remedies and typical timeframes.

For those complaints that cannot be closed through early resolution, you will review the complaints and draft and issue Complaint Outcomes in accordance with our guidance and best practice framework. You will have a targeted number of cases to review and close each month.

You will have outstanding communication skills, strong attention to detail, and a pragmatic approach. Full training will be given during your induction period and you will be guided by a mentor and your manager throughout this time. Job progression throughout the organisation is encouraged and supported.

The full Job Description and Person Specification for the post can be found via the OIAHE website here

Casework Administrator (FTC)

The Pensions Ombudsman has an exciting opportunity for a Casework Administrator to join our team based in Canary Wharf, where we currently operate an agile working policy. You will be working full or part-time on a fixed term contract and will receive a competitive salary of £31,903 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. Further details of the role and how to apply can be found here - Casework Administrator (FTC)

Casework Administrator (Permanent)

The Pensions Ombudsman has an exciting opportunity for a Casework Administrator to join our team based in Canary Wharf, where we currently operate an agile working policy. You will be working full or part-time on a permanent contract and will receive a competitive salary of £31,903 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. Further details of the role and how to apply can be found here - Casework Administrator (Permanent)

For further information and how to apply, please click on the appropriate links above.

As part of the General Enquiries Team, you’ll play a key role in managing and responding to complaints about legal service providers. You'll be responsible for gathering accurate information through various communication channels, including phone, email, and written correspondence. A core part of the role involves offering clear and appropriate advice to help people understand their options—whether that means supporting them through our complaints process or directing them to a more suitable organisation.

You'll assess whether complaints are something we can investigate, explain your reasoning clearly, and ensure all communication, both written and verbal, is professional, concise, and easy to understand. You’ll need to be confident discussing cases with a range of individuals, including complainants and legal professionals, and be able to adapt your approach to suit different communication needs. In addition to managing expectations about timelines and next steps, you’ll help identify cases that need to be escalated or referred.

The ideal candidate will be able to demonstrate adaptability, resilience and resourcefulness. You will be able to adopt an open and appropriate communication style that fosters genuine understanding and makes the service inclusive and accessible, treating people with courtesy, dignity and respect.

You will have proven administrative, organisational and time management skills, excellent attention to detail and strong customer service skills. With the ability to build and maintain positive working relationships with peers and stakeholders at all levels internally and externally, you will be perfect for the team.

For further information and how to apply, please visit the Legal Ombudsman's website