Ombudsman Jobs

The Public Services Ombudsman is looking to recruit a Graduate to the role of Casework Officer to provide a service to members of the public and others who may contact the Ombudsman’s office with complaints or enquiries.  

In the role you will manage a caseload, undertake initial assessments of complaints and exercise the Ombudsman’s delegated authority.  You will use the in house case management system, process complaints and correspondence including straightforward rejections, such as complaints that are clearly outside our jurisdiction.  

To be successful in this role, you will need to demonstrate great telephone and customer service skills, complaint handling capabilities as well as being IT literate and be able to conduct work in Welsh (both oral and written).

This is a hybrid role, where some attendance on a weekly basis is required at our office in Bridgend.

To apply please visit  Casework Officer (Welsh) - Public Services Ombudsman for Wales

Closing date 12 Noon - 5 August 2026

The Pensions Ombudsman has an exciting opportunity for a Deputy Chief Operating Officer in Casework to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary up to £92,916. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 10 August 2026 at 23:59

For further information and how to apply, please visit the The Pensions Ombudsman's Website: Job - GatenbySanderson. 

It's an exciting time to join the Legal Team at the Legal Ombudsman (LeO).

The Legal Manager and wider Legal Team are looking for a Solicitor to join their team on a fixed term contract and help deliver a high-quality, proactive in-house legal service that supports the organisation across both operational and corporate functions.

This is a key role within the Legal Team, reporting to the Legal Manager. You will provide expert legal advice and support across a broad range of contentious and non-contentious matters, including the interpretation and application of the Scheme Rules, judicial review claims, enforcement of Ombudsman decisions, and wider legal and governance issues. Working collaboratively with colleagues across the organisation, you will play an important role in ensuring legally sound decision-making and effective management of legal risk.

You will manage your own varied caseload, conducting legal research, drafting court documents and correspondence, and supporting litigation in accordance with the Civil Procedure Rules. The role also involves working closely with external counsel, courts and other stakeholders, providing guidance to the Paralegal on litigation processes and court bundles, and contributing to the delivery of legal training and development across the organisation.

The ideal candidate will be a confident legal professional with experience of advising on a broad range of legal matters, ideally within an in-house, public sector or regulatory environment. You will have strong legal research, drafting and case management skills, excellent organisational abilities, and the confidence to build effective relationships with colleagues and external stakeholders. If you enjoy working collaboratively, managing a varied workload and making a meaningful contribution to an organisation that delivers an important public service, we'd love to hear from you.

Closing: Friday 14^th August 5pm

For further information and how to apply please visit: Solicitor | The Legal Ombudsman Careers

It’s an exciting time to join the Communications, Engagement and Impact Team at the Legal Ombudsman (LeO).

The Head of Communications, Engagement and Impact is looking for a Strategic Publications and Content Manager to join the team and lead the development and delivery of LeO’s most high-profile corporate publications and strategic communications.

This is a unique opportunity to play a central role in shaping how LeO tells its story, demonstrates accountability, and communicates its ambitions to key stakeholders, including the Legal Services Board, Ministry of Justice, legal regulators and consumer representatives. If you are an experienced writer with a passion for creating engaging, high-quality strategic content and enjoy working collaboratively across an organisation to influence and deliver meaningful outcomes, we would love to hear from you.

Reporting to the Head of Communications, Engagement and Impact, you will lead the planning, development and production of LeO’s major strategic publications, including the Business Plan and Budget, Annual Report and Accounts, corporate strategy, and other high-profile reports and consultations. Working closely with the Executive Team, OLC Board and colleagues across the organisation, you will ensure these publications are accurate, accessible and underpinned by a compelling narrative that clearly communicates LeO’s performance, priorities and ambitions.

You will also contribute to broader external communications, helping to raise LeO’s profile through engaging content across digital channels, including the website and social media, while supporting strategic campaigns and stakeholder engagement activity. As part of this role, you will have the opportunity to coach and support colleagues, helping to build capability within the Communications, Engagement and Impact team and foster a collaborative, inclusive and continuously improving culture.

The ideal candidate will have proven experience of writing and delivering high-quality strategic publications or corporate content within an organisation with a public profile. You will be a confident communicator with excellent writing and editorial skills, able to translate complex information into clear, engaging content and build strong relationships with stakeholders at all levels. Experience of supporting Board and Executive reporting, delivering complex communications projects, and developing compelling strategic narratives will be essential. Experience of organisational strategy development, digital communications, accessibility standards, AI tools and knowledge of the legal or ombudsman sector would be advantageous.

For further information and how to apply, please visit Legal Ombudsman website: Strategic Publications & Content Manager | The Legal Ombudsman Careers

As an Adjudicator, you will support the delivery of TDS Group dispute resolution activities by considering and adjudicating deposit and other disputes across a range of ADR schemes. You will ensure the independence, fairness and effectiveness of the adjudication process, delivering high-quality decisions within prescribed standards and timeframes. Alongside adjudication, you will engage in the consideration and mediation of disputes via telephone and virtual communication, helping parties reach resolution where appropriate.

Salary - £42,494.30 per annum

For further information and how to apply, please visit: https://www.tdsgroup.uk/adjudicator-4

Are you passionate about the quality of public services in Wales? Would you like to support the Ombudsman in delivering her vision to put things right for users of public services and to drive improvement in those services?

We are seeking to appoint independent member(s) to join our Audit & Risk Assurance Committee (ARAC) or Advisory Panel (the Panel).  These are key appointments to underpin our excellent governance.  You must be committed to providing quality public services and be able to support and challenge the Ombudsman.

You should be able to evidence your ability to influence and engage with organisations and individuals at a senior level to promote good governance and positive change.

You should have good communication and interpersonal skills and ability to interpret complex data. You should have a good understanding of Welsh public services and it would also be desirable for you to have some understanding of the role of the Ombudsman.

We are especially interested in hearing from you if you have expertise/experience in any of the following fields:

• Strategic Leadership & Governance
• IT, Digital & Cyber Security
• Finance, audit or risk management
• Equality, diversity and inclusion.
• Ombudsman sector

To apply please visit Audit & Risk Assurance Committee / Advisory Panel Independent Members - Public Services Ombudsman for Wales

Closing date 12 noon - 7 September 2026