Ombudsman Jobs

The Pensions Ombudsman has an exciting opportunity for a Caseworker to join our team based in Canary Wharf, where we currently operate an agile working policy. 

You will be working full or part-time on a permanent contract and will receive a competitive salary of £38,812. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

Closing Date: 28 October 2026 at 23:59

Use your Microsoft Cloud experience to improve the systems that support our work. You will develop and maintain services across Azure, Microsoft 365, SharePoint, Exchange Online and the Power Platform.

No two days will look quite the same. You could be introducing new cloud services, solving technical problems, or finding ways to improve security and data quality.

You will work closely with colleagues, suppliers and other technical specialists. Your work will help keep our systems secure, supported, and ready for what we need next.

For further information and to apply please visit: Public Service Ombudsman Jobs

Contract Type:  2 x Fixed term until 31^st March 2027

Full time 9am-5pm Monday-Friday (35 hours per week)

Secondments considered

Location:            Edinburgh

Salary scale:       Band 4 (£47,892 – £64,905), starting salary is normally offered at the beginning of the scale

Benefits:              40.5 days of annual leave (including public holidays), Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme

Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.

To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions.  You will be able to demonstrate first class customer service through your empathetic but impartial approach.  Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed.  You must have previous complaints handling and/or dispute resolution experience and ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction.

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit www.spso.org.uk/working-for-us for an application pack.

 Closing Date for applications: 10am, Friday 30 October

The role

This role is all about using what we learn from complaints, investigations and casework to help improve health services in England. The focus is on spotting wider issues, turning evidence into clear policy recommendations and influencing positive improvement in services.

Knowledge of the NHS in England and ability to apply that knowledge strategically is central to the role. You will be working to influence change across the health system, using the Ombudsman’s unique data and insight to support system improvements and working collaboratively with stakeholders.

There is also a strong focus on people and relationships. Leading a team of four, building relationships with external organisations and working collaboratively with our communications, data and systemic investigations teams.

There is a real opportunity to influence change across the health system. Our recent work on ADHD and autism services and end of life care shows how insight from complaints can identify wider problems, shape recommendations and help improve services for patients and families.

What we are looking for:

• Excellent policy analysis skills, including the ability to test assumptions, interpret evidence, assess options and make proportionate recommendations. 
• Can develop and influence policy at a senior level, producing clear advice, reports, briefings and recommendations for senior decision-makers. 
• Can engage and influence senior stakeholders across organisational boundaries, including on sensitive, high-profile or contested issues. 
• Can lead, support and develop others, including managing quality, giving constructive feedback and building an inclusive, high-performing team culture. 

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply. 

Closing Date: 01 November 2026

For further information and to apply please visit: Public Service Ombudsman Jobs

The Pensions Ombudsman has an exciting opportunity for a Senior Caseworker to join our team based in Canary Wharf, where we currently operate an agile working policy. 

You will be working full or part-time on a permanent contract and will receive a competitive salary of £47,811. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups.

Closing Date: 2 November 2026 at 23:59

As Application Support and Development Engineer, you will be looking after the organisation’s key applications and databases, mainly built on Microsoft technologies like Power Platform, SharePoint, Teams, and Dynamics 365. You’ll help improve and support these systems, develop new tools, and make sure everything runs smoothly.

You’ll split your time between improving services, building new solutions, supporting users, and helping deliver projects. Working closely with teams across the organisation, you will understand what is needed and create systems that support efficiency. 

You’ll also be responsible for keeping systems secure, up to date, and well-documented. Sometimes, you may need to work outside normal hours to support upgrades or maintenance.

This role is ideal for someone who enjoys solving problems, working with others, and making technology work better for everyone.

What we are looking for

• extensive experience of Microsoft technologies, M365 suite, Power Platform, Power Apps, Azure, SharePoint online. Desirable - knowledge of SQL Server and Power BI
• good knowledge of program languages and frameworks, such as React, JavaScript TSQL, XML, HTML, PowerShell and OData
• worked in an ITIL aligned ICT team, or knowledge of ITIL / Service Management
• the ability to manage own workload prioritising where necessary.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply. 

Closing Date: 03 November 2026

For further information and to apply please visit: Public Service Ombudsman Jobs

The Head of Cyber Security has an important role in protecting our digital services, cloud platforms, systems and sensitive data. The focus is on making sure cyber risks are understood and managed while supporting the secure delivery of digital services. The postholder will be the organisation’s Chief Information Security Officer (CISO).

Covering both strategy and day-to-day security, the work includes setting our cyber security approach, overseeing security operations and responding to significant incidents. It also involves managing vulnerabilities, reviewing security controls and making sure security is considered when new services and systems are developed.

Working closely with colleagues across architecture, engineering, product and delivery is an important part of the role. There is also responsibility for developing our cyber security capability, supporting good security practice across the organisation and providing clear advice to senior leaders.

Closing Date: 04 November 2026  

For further information and to apply please visit: Public Service Ombudsman Jobs

As part of the expansion of the OA team, the Communications Manager role has been revamped, alongside the newly created Office Manager role and the soon to be recruited Director of Member Services, to ensure greater organisational resilience. Initially the Communications Manager will report to the Chief Executive, and then to the Director of Member Services once they are in post.
 

The Communications Manager will lead on all aspects of the OA’s communications activity, both with the OA’s Members and with external stakeholders.

Key responsibilities for the role
1.  Review the OA’s existing communication and public affairs activities to ensure effective sharing of insights on developments in policy, administrative justice, and complaint handling.
2.  Build awareness and authority of the OA and the sector more broadly. Deal with media enquiries and develop relationships with relevant external stakeholders, including journalists, writing press releases and pitching stories, utilising headline statistics and ‘stories’ from OA Members in order to demonstrate benefit and impact of the sector.
3.  Commission, create, and manage content on OA’s website and social media channels, including external facing OA News blog, internal OA Newsletter, the OA’s Podcast, and promoting the annual OA Conference, ensuring brand consistency throughout.
4.  Plan and lead activities for the annual OmbudsDay, in conjunction with the OA Comms Network.
5.  Source and secure opportunities for the Chief Executive to inform and influence stakeholders, drafting articles, presentations, and speeches.
6.  Lead on the drafting and production of corporate reports and documents, including the Annual Report and ‘Guides’ to ombudsman offices.
7.  Respond to enquiries from the public.
8.  Ensure all communication outputs are accessible and compliant with equalities legislation and best practice.
9.  Monitor and evaluate communications outcomes such as website usage and media coverage.
10.  Any other reasonable public affairs and communications duties as required.

Hours / place of work 

The role is part-time, 17.5 hours per week (excluding lunch breaks). The role is fully home working, with some travel required during the year as set out below:
➢ Annual Conference: The location of the OA’s Annual Conference rotates around the UK and Ireland. Attendance at the three-day event, which takes place in June, is required.
➢ Engagement with members: Most engagement with members takes place via online meetings, reflecting modern working practices. Sporadically there may also be opportunities, or the necessity, for face-to-face meetings across the UK and Ireland, and occasionally in the British Crown Dependencies or the British Overseas Territories.
➢ Team activities: As a fully remote organisation, the OA’s staff are currently spread across the UK. As part of team activities travel will be required on occasion.
➢ Stakeholder engagement: Travel may be required for ad-hoc stakeholder events.
 

Offer:
o Salary of £50,000 pro rata (0.5 FTE)
o Home working (or current office if on secondment)
o 25 days of annual leave, plus Bank Holidays, and additional 1.5 days over Christmas / New Year shutdown period (pro rata).
o Nest Pension Scheme, with 8.3% employer contribution, calculated on full salary.
o Group medical insurance, including optical and dental coverage, and Employee Assistance programme.
3. Person specification

Essential
1) Demonstrable communications experience, including media handling and reputation management.
2) Excellent written skills, including the ability to tailor messages for different audiences and channels as well as communicate complex information in a clear, engaging way.
3) Excellent interpersonal skills and the ability to build strong and effective relationships internally and externally.
4) Meticulous attention to detail and excellent proofreading abilities.
5) A good understanding of social media platforms, with practical experience of using them for corporate communication.
6) Ability to operate as part of a small team and comfortable with operating by themselves and on their own initiative.

Desirable: In addition to the above, experience of working for a membership body, professional association, or similar organisation would be beneficial but is not essential, as would knowledge of ombudsman schemes or social and consumer rights.

4. Selection process
Please submit your CV and a covering letter, setting out how you meet the essential criteria for the role. Covering letters should be a maximum of two sides. Applications should be submitted to donal.galligan@ombudsmanassociation.org

If you have any further questions about the role please get in touch. I am available for an informal discussion w/c 12 October and w/c 26 October.

Applications will be reviewed on a rolling basis. Early submission is strongly encouraged, and in any case should be received by 12:00 on 5 November 2026.

Candidates who demonstrate that they meet the essential criteria will be invited to attend an online interview. Interviews are envisaged to take place c.18-20 November, but may take place sooner if suitable candidates are identified before the advertised closing date. Further details will be provided to candidates invited for interview.

For further information on the role and responsibilities, as well as on the OA itself, please visit: Comms Manager - Candidate Information - 2026.pdf

Summary of the role

 It’s an exciting time to join the Programme Management & Assurance team as we continue to deliver complex projects that support the organisation’s strategic priorities and drive meaningful change.

This is a key role within the project delivery function, responsible for leading projects from initiation and planning through to delivery and successful handover into business-as-usual. You will work closely with colleagues, senior stakeholders, suppliers, and partners to ensure projects are well governed, effectively managed, and delivered within agreed timescales, budgets, and tolerances.

You will be responsible for developing clear project plans and documentation, managing risks, issues, dependencies, resources, and budgets, and providing accurate and timely reporting to support effective decision-making. You will also lead project governance, including Project Control Boards and project gates, ensuring appropriate approvals and escalation throughout the project lifecycle.

The ideal candidate will have proven experience of managing projects end-to-end and be confident working in a complex and changing environment. You will have strong organisational, communication, and stakeholder management skills, with the ability to influence others, manage competing priorities, and provide clear and constructive challenge when required.

You will also have the opportunity to contribute to continuous improvement across project and programme delivery by sharing good practice, capturing lessons learned, and providing insight and recommendations that support organisational decision-making and prioritisation. If you are proactive, collaborative, resilient, and passionate about delivering successful outcomes, we would love to hear from you.

Closing Date for applications: Thursday 5^th November 2026 - Midday

For further information and to apply please visit: Project Manager | The Legal Ombudsman Careers

Main purpose of job

To undertake impartial desk-based analysis and investigation of complaints, from people who believe they have been treated unfairly by a public body. The postholder will be required to prepare detailed written reports.

Job type: Permanent
Location: Progressive House, Belfast | Salary: £41,177 to £44,253
Quantity of Posts Available: 3

Job Related documents

Candidate Information Booklet - IO Role

Closing Date: Friday 6 November 2026 at 12.00 noon 

The vacancy is now live on GetGotJobs and can be accessed via the link below: https://nipso.getgotjobs.co.uk/registerJob/c3613ecb-cfbb-513f-4c76-a5d7e099208a

Help Shape Good Governance at the SLCC

The Scottish Legal Complaints Commission (SLCC) is the independent body responsible for handling complaints about legal practitioners in Scotland and providing oversight of the relevant regulatory bodies. We play an important role in maintaining public confidence in legal services and the sector as a whole and are preparing for significant change as we implement the reforms brought in by the Regulation of Legal Services (Scotland) Act 2025

We are looking to appoint an Independent External Member to join our Audit & Risk Committee.

This is an opportunity to bring your expertise, insight and independent perspective to support our Board in overseeing governance, risk management, financial stewardship and organisational assurance.

About the Role

The Audit & Risk Committee supports our Board by providing scrutiny, challenge and assurance across a wide range of areas including:

• Governance and accountability
• Risk management and internal control
• Financial reporting and stewardship of levy income and public funds
• Internal and external audit
• Cyber security and information governance
• Business continuity and organisational resilience
• Fraud prevention and whistleblowing
• Health and safety assurance
• Compliance with statutory and regulatory requirements

As an Independent External Member, you will contribute to Committee discussions, review reports and assurance information, ask constructive questions and help the Board gain confidence that risks are being effectively managed and that appropriate controls are in place.

For further information about the role please visit:Independent External Member, Audit & Risk Committee | Scottish Legal Complaints Commission

Job Title:                                       Director of Member Services [3-year fixed term]

Location:                                       Home Working (or current office if on secondment)

Pay Grade:                                    £60,000 - £65,000

Role status:                                  3-year fixed term, Full-time

Hours of Work:                           35 hours per week

Reports to:                                   Chief Executive

Line management of:               Communications Manager; Office Manager

Key Relationships:                    Chief Executive; OA Chair; Board; OA Members.

This is an exciting opportunity to help grow the Ombudsman Association (OA) and ensure it continues to deliver for members over the next decade, at a time when our influence with external stakeholders and activities are expanding. 

This newly created 3-year fixed term role is accountable to the Chief Executive and will work with him to deliver the OA’s business plan and strategic objectives, taking lead responsibility for the development and delivery of the OA’s member services. This will include supporting the development and maintenance of the Networks and delivery of high-quality services for members, co-ordinating the re-validation of members, and ensuring greater organisational resilience through the development of funding and revenue generation. They will have line management responsibility for the two other staff members; the Communications Manager and the Office Manager. 

We are a fully remote organisation with most of our business support services outsourced, including both ICT support and accounting.

Key responsibilities for the role

1. Support the Chief Executive in delivering the OA’s business plan and strategic objectives, deputising for them in their absence.
    
2. Operational responsibility for developing and growing members’ services to promote sharing of good practice, including supporting current Network groups to remain relevant and vibrant for members, developing mechanisms for identifying and connecting with members needs, and developing new Networks or Working Groups when appropriate. 

3. Develop and grow the use of the OA Community as a vibrant hub for OA members to engage on key issues and as a means of ensuring the OA is connected and delivering for members. 

4. Plan, organise, and deliver the OA’s Annual Conference ensuring it is successful both financially and strategically. Liaising with the Chief Executive, agree the conference theme and organise the programme including keynote speakers, breakout sessions, registration, and evaluation. 

5. Ensure the efficient and timely delivery of the re-validation programme of OA Members. Support the Validation Committee in their programme of work and ensure the co-ordination of applications, reports, and papers for Committee meetings. Engage with members in the re-validation process providing advice and support. 

6. Undertake a review of the OA’s current funding and revenue generation and, where appropriate, develop and deliver new streams to ensure a more sustainable organisation moving forward. 

7. Support and manage OA staff, providing appropriate support and supervision in line with OA policies and procedures. Agree and supervise a work programme with clear objectives for each staff member to deliver the OA’s business plan and objectives. 

8. Any other reasonable duties as required.   

Person Specification

Essential 

1. Proven track record in a senior leadership or operational management role within a membership body, professional association, or similar organisation.
2. Excellent interpersonal skills and the ability to build strong and effective relationships internally and externally. 
3. Demonstrable success in directly managing, mentoring, and driving performance within small teams.
4. Ability to switch seamlessly between high-level strategy and hands-on delivery.
5. Experience and understanding of income generation. 
6. Proven experience in budget formulation, financial forecasting, and resource allocation.

Desirable: In addition to the above, experience or understanding of ombudsman schemes, complaint handling landscapes, or social and consumer rights would be beneficial but is not essential.

 For more information go to: Director of Member Services (FTC) - MemberWise Jobs