Ombudsman Jobs

The New Homes Ombudsman Service have an opportunity to join them as an Investigator.

The role will be based at our office in Hemel Hempstead. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

For further information and how to apply, please visit the TDS website 

Assisting with the work of The Dispute Service Ltd’s dispute resolution activities, to secure the independence and effectiveness of the dispute resolution process across all schemes and its subsidiaries. This is a varied and exciting role and requires a positive, flexible and hardworking person able to handle a variety of tasks and make decisions about the future progress of disputes.

Resolution Executives must be able to prioritise a busy workload accordingly and have a sound knowledge and ability to apply in practice the Scheme’s Rules. The role is office based in Hemel Hempstead. No job description can cover every issue that might arise, and the post holder is expected  to carry out other duties from time to time, broadly consistent with those listed below. 

For further information and how to apply, please visit the TDS website

The NHOS has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. As an NHOS Ombudsman you will be required to review submissions and make decisions on consumer complaints whilst securing the independence and effectiveness of the process.

For further information and how to apply, please visit the NHOS website

The Public Services Ombudsman is looking to recruit Investigation Officers, to investigate complaints from members of the public about unfair treatment or poor service through some failure on the part of devolved public bodies in Wales. The Ombudsman also investigates complaints made about Councillors within local authorities in Wales who may have breached their council’s statutory code of conduct. 

As an Investigation Officer, you will focus on the most serious cases and manage a caseload of varying complexity, across a multitude of areas.  Delivering a good customer experience throughout the process, you will:

• Analyse detailed information to get to and understand the heart of the complaint
• Identify and promptly obtain evidence
• Reach evidence-based decisions and present these in cogent written reports
• Effectively engage with the complainant throughout the investigation
• Resolve cases through constructive engagement

There is a full job description and additional information on the PSOW website 

Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.

You will be the point of contact for students seeking help and guidance about the ombudsman service we offer. This can be challenging and will require empathy and excellent oral and written communication skills.

You will complete various administrative tasks to ensure that our reviews run smoothly, keeping cases up to date and making sure we receive all the information we need. You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

To find out further information and how to apply, please visit OIAHE website

The Policy and Engagement Officer will provide support to the Director of Improvement, Engagement and Impact and Senior Policy & Engagement Officer to ensure the development and effective implementation of learning from the broad range of NIPSO investigations. This will include both maladministration investigations and local government standards investigations linked to the Code of Conduct for local Councillors. Duties will include conducting research, policy analysis and the development of outcome and impact measurements. It will also involve understanding case decisions and case thresholds and using these to improve standards across both the Councillor community and public bodies. 

The post holder will participate in networks established with public bodies, elected representatives, advocacy and support groups and other regulators and oversight bodies to; understand issues with the delivery of public services, ensure the dissemination of learning from NIPSO investigations both maladministration and local government ethical standards to improve public services and standards of conduct and promote a culture of learning from complaints.

For further information and how to apply, please visit the NIPSO website