Intake Caseworker
Working as part of the Casework Team, a large part of the role is to be an independent decision-maker on complaints. This involves giving people information and advice about making a complaint.
As an Intake Caseworker, you will be the first point of contact for all initial communication with PHSO and will advise complainants on the best route to deal with their complaint.
As an Intake Caseworker, you will be responsible for:
- managing personal caseloads
- responding to general enquires on a daily basis via the helpline
- identifying, acquiring, and assessing information to resolve enquires and assessments in line with PHSO policy and guidance
- making low risk decisions on cases
- communicating effectively with interested parties both orally and in writing, ensuring that communication is customer-focused and fit for purpose.
For further information, please visit the PHSO website
Website Developer
Join the Legal Ombudsman’s Digital Transformation Team at an exciting time as we embed Intelligent Automation (IA) and Artificial Intelligence (AI) into our operations. We are looking for an experienced and versatile Web Developer to take ownership of our website—ensuring it is functional, secure, accessible, and optimised for user experience and performance.
You’ll work closely with the Communications team, offering support and training on accessible content, and play a key role in maintaining and developing our SharePoint intranet/document management system.
This is a fantastic opportunity for a seasoned web developer who is eager to expand their skill set and work with cutting-edge Microsoft technologies. If you’re passionate about web development, keen to learn about Microsoft dynamics, Power Platform and AI, and excited to contribute to the growth and optimisation of our systems, we would love to hear from you.
The ideal candidate will be a seasoned web developer looking to take their career onto another level and make a move into Power Platform and Microsoft Dataverse development. This role will use your demonstratable, working knowledge of JavaScript, HTML, CSS and .Net web applications and services to create, maintain, and update accessible digital content across our web channels and intranet.
The successful candidate will be an excellent communicator who is just as comfortable working with, and training co-workers as they would be explaining concepts to senior management and external stakeholders. You will need to demonstrate your web development skills, ideally with knowledge of the Umbraco framework and .net being a significant advantage.
You will have proven administrative, organisational and time management skills, excellent attention to detail and strong customer service skills, with the ability to build and maintain positive working relationships with peers and stakeholders at all levels internally and externally.
For further information please visit the Legal Ombudsman website
People Services Administrator
It’s an exciting time to join the Human Resources Team at the Legal Ombudsman (LeO).
The Head of People & Culture along with the HR team are looking for a People Services Administrator to join their team to supplement the delivery of HR services across the Legal Ombudsman.
The Board, Executive and wider management team are fully supportive of the value and impact HR can bring. If you enjoy a challenge and are keen to be part of an HR function and team which is professional, responsive, efficient, collaborative, and enabling, then they would love to hear from you!
This is a key role within the HR services team that will report into the Senior HR Services Business Partner. Your role will be to provide a comprehensive, effective, and efficient HR administrative service to the HR team and wider organisation as required, covering all aspects of the employee lifecycle. You will have the opportunity to contribute to a review of payroll and HR admin processes to ensure they are fit for purpose and serve the needs of the business, and you will work closely with the HR Business Partners and other colleagues within the HR services team to build a one-HR strategy and approach, ensuring effective, seamless delivery of all HR services.
The ideal candidate will be able to demonstrate proven experience working within a HR administrative field and enjoy working collaboratively. You should possess good communication skills and be confident in organising and prioritising your workload.
You will have proven administrative, organisational and time management skills, excellent attention to detail and strong customer service skills. With the ability to build and maintain positive working relationships with peers and stakeholders at all levels internally and externally you will be perfect for the team.
With past experience of working and using HR and payroll systems and processes as well as giving first line HR advice and administrative support, you’ll be an asset to moving the team forward.
For further information about the role and to apply, please visit the LeO website.