Ombudsman Jobs

The Ombudsman Association (OA) is currently recruiting for a new Office Manager role. 

This is an exciting opportunity to ensure the smooth running of the Ombudsman Association’s (OA) day-to-day operations at a time when our influence and activities are growing. 

As part of a small team, which already punches above its weight, you will have considerable autonomy to use your skills and experience to make sure the OA operates effectively. We are a fully remote organisation, currently with three staff, that is likely to expand in the next 12 months. Many of our business support services are outsourced, including both ICT support and accounting, and you’ll help to ensure they deliver what we need.

The role is available as a secondment opportunity, on a contractual basis, or as an employee of the OA. The working pattern is negotiable and includes full working from home option. 

Further information on the role and responsibilities, as well as on the OA itself, can be found here: OA Office Manager role

If you have any further questions about the role please get in touch. I am available for an informal discussion w/c 15 December.

Applications should be submitted to donal.galligan@ombudsmanassociation.org by 18:00 on 6 January 2026. 

About the Armed Forces Commissioner (AFC)

The AFC is a newly established, dedicated champion for our Regular and Reserve personnel and their families; a landmark step in demonstrating our commitment to supporting those who serve our nation. Acting as an independent champion, the AFC provides a direct route for serving personnel and their families to raise concerns about welfare issues that may impact on their service lives and ability to serve.

The Commissioner subsumes the roles and responsibilities of the Service Complaints Ombudsman for the Armed Forces (SCOAF), providing independent and impartial oversight of the Service Complaints system. They have the power to help Service personnel access the Service Complaints system, review aspects of the handling of individual Service Complaints, and report on the efficiency, effectiveness, and fairness of the system as a whole.

They also have the discretion to conduct individual and thematic investigations into specific and broader welfare issues facing Service personnel and their families. The independent reports and recommendations they publish will highlight these issues to Parliament and the wider public, holding the government and the Armed Forces to account.

As the Head of Welfare Investigations, you will have responsibility for the effective operation of the high-profile customer-facing Welfare investigations overseen by the AFC. This area is responsible for assessing the investigations conducted by relevant bodies, and for undertaking individual and thematic investigations as directed by the Commissioner.

Salary £61,630, 

For further information and how to apply, please visit Civil Service Jobs

About the Armed Forces Commissioner (AFC)

The AFC is a newly established, dedicated champion for our Regular and Reserve personnel and their families; a landmark step in demonstrating our commitment to supporting those who serve our nation. Acting as an independent champion, the AFC provides a direct route for serving personnel and their families to raise concerns about welfare issues that may impact on their service lives and ability to serve.

The Commissioner subsumes the roles and responsibilities of the Service Complaints Ombudsman for the Armed Forces (SCOAF), providing independent and impartial oversight of the Service Complaints system. They have the power to help Service personnel access the Service Complaints system, review aspects of the handling of individual Service Complaints, and report on the efficiency, effectiveness, and fairness of the system as a whole.

They also have the discretion to conduct individual and thematic investigations into specific and broader welfare issues facing Service personnel and their families. The independent reports and recommendations they publish will highlight these issues to Parliament and the wider public, holding the government and the Armed Forces to account.

About the post

As the Head of Assessments, you will have responsibility for the effective operation of the AFC’s customer-facing Assessment Team, responsible for processing all enquiries and applications made to the AFC. This is a forward-facing role, with significant impact on the delivery of the AFC’s investigative responsibilities for both Service Complaints and General Service Welfare matters. Leading a new team within the AFC, you will be expected to effectively lead and manage this team through a period of change, supporting their development whilst providing excellent service to customers, and identifying areas for continuous improvement.

This position is advertised at 37 hours per week. Salary £61,630

For further information and how to apply, please visit: Head of Assessments - Civil Service Jobs - GOV.UK

As the Senior Head of Investigations, you will manage and oversee the AFC’s investigative function responsible for conducting investigations into Service and Welfare Complaints. You will be the senior responsible officer for the effective operation of the high-profile customer-facing investigations function, responsible for the independent and impartial oversight of the Service Complaints system, and for monitoring and assessing the welfare investigations conducted by relevant bodies within Defence and undertaking individual and thematic investigations as directed by the Commissioner. 

You will be required to work collaboratively, whilst taking individual responsibility for your areas of work, producing high quality outputs at pace. You will be expected to foster a high-performance culture, promoting staff development and an inclusive environment.

This position is advertised at 37 hours per week.

Salary £72,840

For further information and how to apply, please visit: Senior Head of Investigations - Civil Service Jobs - GOV.UK

As an AFC Senior Investigator, you will undertake investigations related to Service Complaints submitted by members of the Armed Forces, or General Service Welfare Matters submitted by members of the Armed Forces and their families, in accordance with legislation. You will be responsible for managing complex, sensitive, investigations and casework, assessing risk, and looking at allegations and making recommendations on appropriate remedies. You may also be required to line manage HEO Investigators, acting as a point of escalation, providing advice on their investigations, quality assuring work to ensure standards are achieved, and supporting their development.  

Service Complaint Investigations:

Senior Investigators are responsible for managing complex, sensitive individual casework, assessing risk, looking at allegations of maladministration and potential injustice, the substance of an investigation, and making recommendations on appropriate remedies. Senior Investigators also investigate allegations of undue delay in the handling of Service Complaints, and review admissibility decisions. You will liaise with complainants, providing excellent customer service and produce investigation reports setting out the Commissioners decision which are clear and easy to understand. 

General Service Welfare Investigations:  

Senior Investigators are responsible for managing complex, sensitive individual casework relating to General Service Welfare Matters submitted by members of the Armed Forces and their families. You will be responsible for conducting individual investigations, looking at allegations, gathering evidence and making recommendations on appropriate remedies. You may also be involved in leading or supporting larger thematic investigations, as decided by the AFC, ensuring efficient and effective investigations on often complex and high-profile issues which will result in reports laid in Parliament.   

Salary £46,040 

For further information and how to apply, please visit: Senior Investigator - Civil Service Jobs - GOV.UK

As the Assessment Team Manager, you will be responsible for the day-to-day management of the AFC’s customer-facing Assessment Team responsible for processing all enquiries and applications made to the AFC. You will be responsible for ensuring the Assessment Team makes correct, consistent and evidence-based decisions and provides an efficient and good customer experience. You will identify themes and trends which may require further analysis and exploration in thematic investigations, raising this with senior leaders.  

You will also act as the AFC’s safeguarding and welfare lead, being the point of contact for the office on all matters related to safeguarding and welfare, ensuring the team is appropriately trained and kept up to date on relevant policy, process or legislative changes.

This position is advertised at 37 hours per week.

Salary £46,040

For further information and how to apply, please visit: Assessment Team Manager - Civil Service Jobs - GOV.UK

As the AFC Training and Development Manager you will take a strategic approach to the training and development of the AFC organisation, overseeing how teams and individuals reach full capability. You will be designing training packages and delivering these with confidence and enthusiasm to a range of individuals at all grades. You will also develop and deliver training to a range of individuals across Defence on handling and making decisions related to Service Complaints and General Service Welfare Matters.

This position is advertised at 37 hours per week.

Salary £46,040

For further information and how to apply, please visit: Training and Development Manager - Civil Service Jobs - GOV.UK

As an AFC Investigator, you will undertake investigations related to Service Complaints submitted by members of the Armed Forces, or General Service Welfare Matters submitted by members of the Armed Forces and their families, in accordance with legislation. You will be responsible for managing investigations and casework, assessing risk, and looking at allegations and making recommendations on appropriate remedies.  

Service Complaint Investigations  

AFC Investigators are responsible for managing individual casework, assessing risk, investigating allegations of undue delay in the handling of Service Complaints or reviewing admissibility decisions. You will liaise with complainants, providing excellent customer service and produce Investigation reports setting out the Commissioners decision which are clear and easy to understand.  

General Service Welfare Investigations  

Investigators are responsible for managing individual casework relating to General Service Welfare Matters submitted by members of the Armed Forces and their families. You will be responsible for conducting individual investigations, looking at allegations, gathering evidence and making recommendations on appropriate remedies. You may also support larger thematic investigations. 

This position is advertised at 37 hours per week.

Salary £37,720, 

For further information and how to apply, please visit: Investigator - Civil Service Jobs - GOV.UK

The Pensions Ombudsman has an exciting opportunity for Caseworkers and Senior Caseworkers to join our team based in Canary Wharf, where we currently operate an agile working policy.  You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 – £46,194. We offer several pension options as part of the Civil Service Pension Scheme which has defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. 

For further information and how to apply, please visit the Pensions Ombudsman website

The New Homes Ombudsman Service (NHOS) is recruiting for an Investigations Manager

The role can be based at our Hemel Hempstead or Glasgow office. The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer facing service.

Salary - £43,260

For further information and how to apply, please visit: TDS Group website