Lesley Horton is the Chief Ombudsman at The Property Ombudsman. Most of her career has been spent in the legal regulatory sector, before moving to a global compliance and assurance role in a technology company. At TPO, Lesley’s primary responsibilities are ensuring the quality of the customer journey, working with stakeholders to improve the consumer experience of the property sector, as well as overseeing the operation of the Codes of Practice.
Lesley is passionate about promoting the public interest and has held a variety of committee and Panel roles in organisations such as the Bar Standards Board, the Office of the Police and Crime Commissioner of Cumbria, the Chartered Institute of Management Accountants, and the Waterways Ombudsman.