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The Ombudsman Association welcomes the opportunity to strengthen the current system of consumer redress.

Adopting a ‘pay-as-you-go’ model and charging a nominal fee to access redress is incompatible with best practice, as represented by the Ombudsman model, and would prevent existing ombudsman schemes from expanding their coverage.

Download an accessible PDF of our response below.


2021.10.01 BEIS - Reforming Competition and Consumer Policy
PDF 194.2 KB