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The Ombudsman Association welcomes Ofgem’s review of whether consumers and small businesses are receiving accessible, fair and consistent outcomes from the current ADR system in the telecoms sector.

The Association believes that the the most effective way to facilitate Ofcom’s key objective of achieving consistency of decision making and consumer experience when using ADR is to adopt the best practice approach of having a single provider. 

Download an accessible PDF of our response below. 



Review of ADR in the telecomms sector Ofcom
PDF 227.84 KB