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Janine Young was appointed Energy & Water Ombudsman NSW in November 2014, having prior Ombudsman experience as the Victorian Public Transport Ombudsman. 

Janine is passionate about social justice and ensuring essential services are accessible, especially for those experiencing, or at risk of experiencing, vulnerability. Across her career, Janine has focused on improving social inclusion and community connectedness and delivering innovative, accessible, and equitable services.   Janine is Secretary/Treasurer of the Australian and New Zealand Ombudsman Association (ANZOA) and a member of Chief Executive Women. Janine holds undergraduate qualifications in Marketing and Management, an MBA and is a Graduate of the Australian Institute of Company Directors. Janine is also on the Standards Australia QR015 Committee responsible for reviewing/maintaining the Guidelines for Complaint Handling in Organisations (AS10002).