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Full details of the 2022 OA Conference being held at Royal Holloway, University of London 20-22 June 2022 are now available.   Click HERE for more information and to register.



We are delighted to launch full registration of this year's conference 'Delivering in a new world'.

We hope you’ll be able to join us at Royal Holloway, University of London to discuss these crucial issues.

A copy of the programme is available to download below.

2022 Conference Programme
PDF 238.29 KB


Welcome to Conference and presentation of the Outstanding Contribution Award

Presentation from Sophie Bennett on the importance of motivation and why a focus on the myth of ‘talent’ can limit success.


A1 - Motivation: Identifying your team's profile

Workshop session with Sophie Bennett, following on from the plenary, on identifying what motivates your team and how to harness it.

A2 - Caseworker Competency Framework

Session on how members can implement the OA’s Caseworker Competency Framework, led by the HR Network.

A3 - Horses for courses

How do members balance the desire for swifter action through early / informal resolution with spotting and addressing systemic issues that are sometimes thought to be the preserve of a thorough investigation?

Presentation from Dr Sigrun Wagner, Head of the Department for Strategy, International Business and Entrepreneurship at Royal Holloway University of London, on how to catalyse action to reduce greenhouse gas emissions.


B1 - What's your employer brand?

An organisation’s values and corporate social responsibility is of growing importance to potential employees, so what are our members doing to create an office culture in a hybrid world?

B2 - Setting the standard

Session to discuss some of the key issues the review of the OA’s membership criteria will be considering

B3 - Reaching the excluded; did it work?

The Police Ombudsman for Northern Ireland and the Public Services Ombudsman for Wales report back on their work to reach the excluded

Presentation on work underway to develop safe, transparent and trustworthy AI for use in complaint handling.

Taking the opportunity of being together, the Senior Leaders Network will hold a meeting after the conference sessions finish.

[Delegates who aren't members of the Network will be able to enjoy some additional free time!]

Drinks reception in North Quad + talk on History of Royal Holloway

Dinner in Picture Gallery

Drinks in Crosslands

Presentation from Martin Jones CBE, Chief Executive of the Parole Board and Chair of the Association of Chief Executives, on managing change and delivering it.  


C1 - Improving Quality

Session on striking the balance between turnaround and quality, and interventions and their implementation.

C2 - Impact

Session building on Policy Network discussions on how best to measure the impact that ombudsman schemes have and communicate that.

C3 - Cyber Threats

Session on lessons learned from cyber-attacks.

What can, or has, been done to change the public perception of an ombudsman.

Venue information

This year's conference will be held in the beautiful, leafy campus surroundings of Royal Holloway University of London in Egham, Surrey.  Located just 40 minutes by train from central London and seven miles from Heathrow Airport it has excellent road and transport links.

Today's Royal Holloway is formed from two colleges, founded by two social pioneers, Elizabeth Jesser Reid and Thomas Holloway. They were among the first places in Britain where women could access higher education.

Bedford College, in London, opened its doors in 1849, and Royal Holloway College's stunning Founder's Building was unveiled by Queen Victoria in 1886 – it’s still the focal point of the campus.

In 1900, the colleges became part of the University of London and in 1985 they merged to form what is now known as Royal Holloway.


Packages* Member Rate Non-Member Rate
A – Full Residential Conference Attendance (2 days, 2 nights, 2 dinners) £740 £810
B – Full Conference Attendance (2 days, 1 night, Gala dinner) £620 £690
C – Half Conference Attendance (1 day, 1 night, Gala dinner) £560 £620
D – Full Dining Delegate (2 days, Gala dinner) £470 £540
E – Two Day Delegate (2 days) £420 £490
F – Single Day Delegate (1 day) £360 £420
G – Single Day Dining Delegate (1 day, Gala dinner) £410 £470

* All prices shown are exclusive of VAT


In order to book your places, please click 'Register' and select your package and workshop choices.  Invoices (or quotes where required) for those delegates who did not register before 18 March will be issued separately following submission of the registration(s).

Please register each delegate separately.

Register for conference