2026 OA Conference: Vox Pops with Guests of Glasgow!

We had an incredible time at this year’s #OAConference2026 – thank you to everyone who joined us in Glasgow!

To capture the energy and insight from the event, we recorded a series of short #VoxPops with attendees, speakers, and first-timers. From favourite sessions to one-word reflections, these clips showcase what the conference meant to our community.

Hear key takeaways directly from attendees on:
💠 Public perception of fairness is as crucial as actual performance.
💠 Open discussions among Ombudsman services foster community learning.
💠 AI should enhance, not replace, the human aspect of complaint resolution.
💠 Transparency and public engagement are essential for building trust in services.

Conclusion: Moving Forward with Insights from the Conference
The discussions at the conference underscored the critical balance between maintaining efficient complaint handling processes and ensuring that the public perceives these processes as fair and just. 

As Ombudsman services navigate these challenges, embracing open conversations, leveraging technology thoughtfully, and enhancing public engagement will be key strategies for building trust. 

🔗Link to the video: https://lnkd.in/e49FDhkB

#RisingToTheChallenge #ConferenceHighlights #GuestsOfGlasgow