Time for a Gambling Ombudsman

The Ombudsman Association has responded to the UK Government's Review of the Gambling Act 2005 calling for a Gambling Ombudsman to be established to provide comprehensive and effective redress for all gambling customers in Great Britain.

Donal Galligan, OA Chief Executive, said: "The issues in the gambling sector regarding gaps in redress and having multiple ADR providers have been addressed in other sectors by having a single mandatory ombudsman working in tandem with a proactive regulator. Having an ombudsman provides more effective consumer protection, facilitates more effective feedback to the sector, and supports the regulator in performing their duties."

Read the OA's response to the Review of the Gambling Act.