Time for an Aviation Ombudsman
The Ombudsman Association has responded to the Civil Aviation Authority’s (CAA) consultation on their policy for ADR applicants. Alongside other stakeholders, including Which?, we have called for a single, mandatory, aviation ombudsman to be established to provide comprehensive and effective redress for all aviation consumers and enable holistic feedback to both the airline sector and the CAA.
Whilst we welcome the CAA's desire to strengthen the current system of redress in the aviation sector, the changes proposed to their policy do not go far enough to meet the needs of aviation consumers and will not address the problems in the sector.
Read the OA's response to the CAA consultation.