We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
The Police Ombudsman's Office provides independent, impartial investigation of complaints about the police in Northern Ireland. We look at evidence to decide whether police officers have acted properly or not. Examples of the types of things we investigate include complaints that: officers were in breach of Criminal Law; officers failed to conduct proper enquiries; officers used excessive force; officers were rude or aggressive; or acted in breach of the Code of Ethics. We also investigate complaints about some, but not all, civilian employees of the police. This includes those performing custody and escort duties. Our decisions are made entirely independently of the police, government and complainants.
The Public Services Ombudsman for Wales has three specific roles. The first is to consider complaints about public service providers in Wales; the second is to consider complaints that elected members of local authorities have broken the Councillor Code of Conduct; the third is to drive public service improvement by promoting good complaints handling and learning from complaints. The Ombudsman is independent of all government bodies and the service provided is free of charge.
The Removals Industry Ombudsman Scheme (RIOS) provides an alternative dispute resolution service for clients of members of the National Guild of Removers (NGRS). Complainants are expected to exhaust the supplier’s own complaints process first, but if the matter cannot be resolved, they may contact the Removals Ombudsman. No charge is made to the complainant.
The Scottish Public Services Ombudsman has a wide remit, covering a variety of functions and services. The Ombudsman’s powers and duties come (predominantly) from the Scottish Public Services Ombudsman Act 2002, which gives her four distinct statutory functions: the final stage for complaints about most devolved public services in Scotland including councils, the health service, prisons, water and sewerage providers, Scottish Government, universities and colleges; specific powers and responsibilities to publish complaints handling procedures, and monitor and support best practice in complaints handling; independent review service for the Scottish Welfare Fund (SWF) with the power to overturn and substitute decisions made by councils on Community Care and Crisis Grant applications; Independent National Whistleblowing Officer for the NHS in Scotland (INWO) – final stage for complaints about how the NHS considers whistleblowing disclosures and the treatment of individuals concerned (1 April 2021). All of the SPSO's services are free and independent.
The role of the Service Complaints Ombudsman is to provide independent and impartial scrutiny of the handling of Service complaints made by members of the UK Armed Forces. The Ombudsman is the successor to the Service Complaints Commissioner for the Armed Forces.
We are an independent, not-for-profit, government approved Ombudsman. We offer Alternative Dispute Resolution (ADR) training and advice to traders and consumers in the retail, furniture, and home improvement industries.
The Motor Ombudsman is the fully impartial Ombudsman dedicated solely to the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
An independent organisation set up by law to investigate Public and Private Pension complaints or disputes. Also, for the investigation of complaints concerning decisions made by the Pension Protection Fund or the Financial Assistance Scheme.
Free, impartial and independent service, resolving disputes between Consumers and Property Agents since 1990.