NIPSO investigates unresolved complaints against public bodies in Northern Ireland. These include hospitals, care homes, government departments, local councils, schools, and housing associations.
The OIA is the independent student complaints scheme for England and Wales. We review unresolved complaints from students about their higher education provider, and if we find the provider has done something wrong we make Recommendations for it to put things right. Our service is impartial and free of charge for students. We also share learning from complaints and work with other organisations to help improve policy and practice in the higher education sector and promote fairness for students.
The Office of the Ombudsman is independent of government and examines complaints from people who feel they have been unfairly treated by a provider of a public service. We can examine complaints against most organisations that deliver public services. These include government departments, local authorities, the HSE, nursing homes, publicly-funded third level education bodies, and bodies providing accommodation for asylum seekers and refugees under 'direct provision'.
The Bermuda Ombudsman investigates complaints about the administrative actions of Public Authorities, including Government Departments, Boards and Bodies established or funded by the Legislature.
Parliamentary Ombudsman with responsibility for maladministration, complaints about police conduct, whistleblower complaints, freedom of information and data protection.
The Ombudsman for Children’s Office (OCO) is an independent office. We have two main roles; to deal with complaints made by or for children and young people about the actions of public organisations, and to promote the rights and welfare of children and young people under 18 living in Ireland. We promote children’s rights and welfare by finding out what children and young people are concerned about and highlighting their opinions to people who make decisions that affect them. We help people, especially young people, to find out about children’s rights and how those rights can be respected and made real. We advise Government and others to help make sure laws and plans respect children’s rights. We encourage public organisations to promote children’s rights in the work that they do. We also carry research to get a better understanding of issues that are important in children and young people’s lives.
The Office of the Ombudsman for the Defence Forces was established under the provisions of the Ombudsman (Defence Forces) Act 2004. The Ombudsman is the ultimate point of appeal for complaints made by members (and former members) of the Irish Defence Forces against other members (or former members) of the Defence Forces, or against a civil servant of the Department of Defence, as provided for in the legislation.
Ombudsman Services is the Energy Ombudsman and the Communications Ombudsman.
We are appointed by Ofgem to resolve complaints about energy suppliers and networks and by Ofcom for complaints about communication providers. Not all communication providers have chosen to be covered by the Communications Ombudsman, some are covered by an alternative dispute resolution scheme so please check with your provider. In both sectors we take complaints from consumers and micro-businesses which must be raised in the first instance with the supplier, network or provider. We can take cases after eight weeks or if the final proposed solution has been rejected and the dispute has reached deadlock.
We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
The Police Ombudsman's Office provides independent, impartial investigation of complaints about the police in Northern Ireland. We look at evidence to decide whether police officers have acted properly or not. Examples of the types of things we investigate include complaints that: officers were in breach of Criminal Law; officers failed to conduct proper enquiries; officers used excessive force; officers were rude or aggressive; or acted in breach of the Code of Ethics. We also investigate complaints about some, but not all, civilian employees of the police. This includes those performing custody and escort duties. Our decisions are made entirely independently of the police, government and complainants.